My wife and I drove over 2 hours to stay in this 4 star hotel. We travel multiple times a year and stay at choice hotels. The gentlemen at check in was great. The lady that took over in the evening was awful. I don’t think she truly knew the meaning of hospitality. Probably not the best job choice. She threatened to kick my wife and out because we were rubbing each other’s shoulders in the hot tub (hands above water and clearly visible). She said it was a family based hotel and that what we were doing was inappropriate. A shoulder rub? With only one other family even in the room? The hot tub was look warm at best and I had seen children blow more bubbles in a bathtub than what this hot tub kicked out. The vents were rusty, the welcome sign in the grass was knocked over, the exit signs were falling down, there were broken appliances a furniture at the end of the halls. While we were out of our room someone decided to use our toilet. Our refrigerator barely kept our drinks cool. We were so frustrated we almost checked out the very night we checked in but a 2 hour drive home in the dark also didn’t sound appealing. If this is 4 star hotel for that area I would hate to see what a lesser starred hotel looks like. Very very disappointing.
My wife and I drove over 2 hours to stay in this 4 star hotel. We travel multiple times a year and stay at choice hotels. The gentlemen at check in was great. The lady that took over in the evening was awful. I don’t think she truly knew the meaning of hospitality. Probably not the best job choice. She threatened to kick my wife and out because we were rubbing each other’s shoulders in the hot tub (hands above water and clearly visible). She said it was a family based hotel and that what we were doing was inappropriate. A shoulder rub? With only one other family even in the room? The hot tub was look warm at best and I had seen children blow more bubbles in a bathtub than what this hot tub kicked out. The vents were rusty, the welcome sign in the grass was knocked over, the exit signs were falling down, there were broken appliances a furniture at the end of the halls. While we were out of our room someone decided to use our toilet. Our refrigerator barely kept our drinks cool. We were so frustrated we almost checked out the very night we checked in but a 2 hour drive home in the dark also didn’t sound appealing. If this is 4 star hotel for that area I would hate to see what a lesser starred hotel looks like. Very very disappointing.
