Quality Inn Olive Branch - Memphis South

This property was horrible. The room didn't have an iron or ironing board. The TV and microwave didn't work. The water pressure was terrible. They changed the shower head and left the tub dirty. The lighting is also bad. Housekeeping never came to clean the room. The outside of the property is also unsafe. The need to fix the pavement and walkways.

Cheap Stunk like marijuana, doors were dry rotten, no coffee maker, elevator broke, no new towels, staff was broken English, only one ice maker Spend more and stay elsewhere

Pool was not open like it said it was online before i booked and the staff literally took out 2 pieces of vread from a loaf of bread and thats what they out out for breakfast and i had a group of 4 people. My gmas room wasnt clean from whoever stayed there before. And our rooms smelled like mold and everything was so damp.

I liked that they offered continental breakfast . Outside the front door the bricks on the ground were broken and a hazzard. When the lobby doors opened it smelled like cigarette smoke in the lobby. When the room door opened it smelled like mold. The room felt moist and the carpet was stained and disgusting. The chair in the room was stained and dirty. This hotel is trying to mix old with a hint of new. Will not recommend this hotel

Property was outdated and not maintained. Pics and amenities are not accurate and misleading.

No water till after 8 pm. Shower no water pressure. Smelled like cigarette smoke. In the morning, coffee machine broke, milk was sour, only a waffle or cold cereal to eat. The worst Quality Inn we have ever stayed in. Usually a great hot breakfast!

They ask for 50 for Incidentals they didnt return my money when i checked try calling hotel no answer. Will contact hotels.com the room had roaches dirty floor no vacuum. Staff couldn't speak English hardly speak wirh quest. The breakfast had spoiled milk in refrigerator and rhe containers etc

Room was not cleaned very well, pillow case had stains on it, the towels had stains on them, carpet was dirty, tv sucks bc you have to have your own subscription to either, Prime Video, Netflix, YouTube TV, etc…. The whole hotel smells like a mixture of cigarettes and weed!? We stayed 2 nights (Fri & Sat) and on Saturday while we were gone the cleaning people went into our room and moved some of our personal stuff around and we told we didn’t want room service and had a “Do not disturb” on our door and they went in anyway, makes for a very uncomfortable feeling!

I had to check out out early because of the lack of cleanness. The room had different color stains on the wall & floors. On top of that my bed a an infestation of roaches!

Property has roaches. The trash cans in the room were filthy also refrigerator didn't work. I told the Property but i don't think they cared.

The covers/ room was nasty!!!! And they have bugs(roaches)!!!!

Breakfast was minimal. Hot items: waffle, oatmeal pack, or toast. Cereal and milk, yogurt, apple, and bananas. Prepackaged danish. No muffins, bagels, or mix ins for the yogurt. Carpets have exceeded their life and have sticky areas. What the help can clean, was clean, mostly. Check in/out staff very pleasant.

Room smelled like dirty feet and corn chips, mold on ceiling, lamp shades were cracked and had bug feces and not sure what else on them. Exposed wiring on loose outlets. Mirror frame in bathroom was broken, carpet floor- keep your shoes on! Keep your shoes on and run away from this property! Dining area had food leftovers on the walls, cracked vinyl seats, no juice- the machine only dispensed water and there were 3 Sunny D’s in the cooler. No one attending dining area to refill coffee. Outlet on floor with no cover, outlets on wall next to food were covered with dust! It was gross. Shower pressure was good and the tub and towels were clean.

The staff were friendly but there was a weird smell. Maybe it was their choice of cleaning products or maybe it was stale air. The continental breakfast had the waffle maker but not much more. A few cartons of yogurt and 5 packets of instant oatmeal. We didnt stand watch to see if they put more food out as people came through so its hard to judge. The hotel is is walking distance to a Waffle House which is what we wound up doing.

I stayed in rm 227 the face towels had hair on them, the 3 of 5 pillowcases were dirty their were stains on the walls, and to top it all off I killed a roach in the room!!!!! But it's my fault........you get what you paid for!!!!

I liked that they offered continental breakfast . Outside the front door the bricks on the ground were broken and a hazzard. When the lobby doors opened it smelled like cigarette smoke in the lobby. When the room door opened it smelled like mold. The room felt moist and the carpet was stained and disgusting. The chair in the room was stained and dirty. This hotel is trying to mix old with a hint of new. Will not recommend this hotel

This property was horrible. The room didn't have an iron or ironing board. The TV and microwave didn't work. The water pressure was terrible. They changed the shower head and left the tub dirty. The lighting is also bad. Housekeeping never came to clean the room. The outside of the property is also unsafe. The need to fix the pavement and walkways.

Broken TV only de caf coffee in room shower head sucked broken toilet seat hot and cold backwards not a very good breakfast and I never leave bad reviews but this was over the top

Everything about the hotel was great. The walls are just thin!

No water pressure and no hot water the water was little warm

The air condition and heat did not work, very uncomfortable stay, Will not ever use again Ivory Brock

The staff was friendly, but the room definitely needed quite a bit of maintenance and housekeeping definitely needs to do a better job cleaning the rooms between visitors. I stayed one night and the front desk staff was friendly, but when I walked in the room I found the shower curtain rod completely ripping out of the wall on both sides. It’s a curved rod so it was hanging down and I could not close the shower curtain because it would just slide to the center of the rod. 3 of the 4 light bulbs in the bathroom were burnt out. There was a dirty tissue stuffed above the bathroom light fixture, the smoke detector in the room was ripped off the wall with wires sticking out and the smoke detector sitting on the desk, the toilet seat was falling off the toilet, the little night latch on the door was loose, and when I opened the closet there was a dirty pair of shorts and boxers hanging from the closet rod. The beds also looked like someone had sat on them after they were made. Besides all of that, the room was fairly clean and its in a pretty good area with a lot of places to shop and eat close by. But the hotel definitely needs to do a better job of cleaning the rooms between guests and there is a ton of maintenance issues that need to be fixed. None of them are big issues either, all stuff a handyman could fix in 20 minutes. I stay in this area almost every other week for work but I don’t think I will be staying at this hotel again.

Very low water pressure and the hot water is barely hot. The bathroom also smelled like smoke.

First off make sure you check that it has full beds not queens, our bathroom had damage in the ceiling, wasn’t cleaned well when we got there. Stuff from other guests behind bed, in closet, marks on headboards

The room was for a disabled person. That is not what we reserved.

The hotel was clean but old. There was a problem with the room door it wouldn't lock all the time.

Front desk was nice. Bed was comfortable. Hotel was quiet

At check was informed that I had a pay a few additional fees and a $50 deposit??

There is no breakfast there... everything was empty: the coffee pot (both days), the juice machine has no juice, the mini-fridge has juice (or yogourt, or anything). I was surprised the waffle machine worked You must ask at reception and the guy seems annoyed that you interrupt him watching Youtube. At least there is a Waffle House and a McD's nearby Also I was surprised with an extra 13$ charge for booking online! It's not much but that felt like a scam

Breakfast was minimal. Hot items: waffle, oatmeal pack, or toast. Cereal and milk, yogurt, apple, and bananas. Prepackaged danish. No muffins, bagels, or mix ins for the yogurt. Carpets have exceeded their life and have sticky areas. What the help can clean, was clean, mostly. Check in/out staff very pleasant.

Hotel was below average and deposit for room was not refunded in the time given.

Check in was slow. Once i got to check in, i was informed that my prepaid guaranteed reservation was not available. Forced to take a smoking room which they had the nerve to charge extra for. Then desk manager tried to explain that guaranteed didnt actually mean guaranteed. Wont be back

The property was nice and clean. The staff was very nice and helpful.

the Property was good andthe staff was very nice and the rooms where clean

Horrible! They told I could check in at 11:00 am got there abs told I could not check in til 3:00 pm. She told me to come back and I could check in at 2:00 pm. I get back they tell me the check has been telling everybody that and it was not true. This clerk said she would let me check in at 2:40 pm. I left and came back and was allowed to check in. The room had no hot water. The wall had spots on it look like someone smeared something on it. The comforter was all ripped up. The bathroom door would not close. The breakfast was horrible. The orange tasted line it was spoiled. The apple juice was spoiled and water down. The waffle machine barely had mixture in it to make waffles. Had to ask the clerk for spoons to stir the coffee. This hotel sS horrible. We will not be staying again.

Very nice room. Would have liked better options for breakfast other than waffles and cereal. Staff was very friendly.

There is no breakfast there... everything was empty: the coffee pot (both days), the juice machine has no juice, the mini-fridge has juice (or yogourt, or anything). I was surprised the waffle machine worked You must ask at reception and the guy seems annoyed that you interrupt him watching Youtube. At least there is a Waffle House and a McD's nearby Also I was surprised with an extra 13$ charge for booking online! It's not much but that felt like a scam

The staff was friendly, but the room definitely needed quite a bit of maintenance and housekeeping definitely needs to do a better job cleaning the rooms between visitors. I stayed one night and the front desk staff was friendly, but when I walked in the room I found the shower curtain rod completely ripping out of the wall on both sides. It’s a curved rod so it was hanging down and I could not close the shower curtain because it would just slide to the center of the rod. 3 of the 4 light bulbs in the bathroom were burnt out. There was a dirty tissue stuffed above the bathroom light fixture, the smoke detector in the room was ripped off the wall with wires sticking out and the smoke detector sitting on the desk, the toilet seat was falling off the toilet, the little night latch on the door was loose, and when I opened the closet there was a dirty pair of shorts and boxers hanging from the closet rod. The beds also looked like someone had sat on them after they were made. Besides all of that, the room was fairly clean and its in a pretty good area with a lot of places to shop and eat close by. But the hotel definitely needs to do a better job of cleaning the rooms between guests and there is a ton of maintenance issues that need to be fixed. None of them are big issues either, all stuff a handyman could fix in 20 minutes. I stay in this area almost every other week for work but I don’t think I will be staying at this hotel again.

The staff were friendly but there was a weird smell. Maybe it was their choice of cleaning products or maybe it was stale air. The continental breakfast had the waffle maker but not much more. A few cartons of yogurt and 5 packets of instant oatmeal. We didnt stand watch to see if they put more food out as people came through so its hard to judge. The hotel is is walking distance to a Waffle House which is what we wound up doing.

it is close to my job see I am homeless

Super quiet even in the middle of town well lite safe area friendly staff

It was convenient to my job. See I am a homeless person who can't afford apartment. this was the next thing I could do for my family. and it is close to my job. I was looking for some help.

It was comfortable, safe and convenient

The location was good ; I was there for a funeral; the young lady at the front desk was not nice, she wanted full payment before checking into the room. I requested to see the room first. She had an attitude but she allowed me to see the room. It looked okay, I paid. However, when we settled in, we noticed the microwave was dirty & refrigerator had a large pile of ice at top, it needed to be defrosted. The ironing board was broke. I saw a bug & ants in the room. The staff workers couldn’t speak English. Two workers at front desk couldn’t speak affluent English. At checkout there was one person who spoke clear American English. Much beatification is needed on property. Windows, carpet, bed linen all need thorough cleaning or replaced. Hotel name, “Quality” doesn’t reflect advertisement or service. We did not get to take pictures but I/ we do not plan to stay again. Free breakfast was offered but we did not eat there.

Stayed one night with my son. Not a bad area but as soon as you walk in it smells like cigarettes. Also, got to the room and the bleach smell from the bathroom was soo strong so it was a combination of bleach and cigarettes smell. Other than that staff was nice.. everything is ready close like stores and restaurants .

Would have given 5 stars for cleanliness, but it was in need of a good vacuuming. Not much to choose from for free breakfast.

Mattress hard and breakfast was terrible.

There is no breakfast there... everything was empty: the coffee pot (both days), the juice machine has no juice, the mini-fridge has juice (or yogourt, or anything). I was surprised the waffle machine worked You must ask at reception and the guy seems annoyed that you interrupt him watching Youtube. At least there is a Waffle House and a McD's nearby Also I was surprised with an extra 13$ charge for booking online! It's not much but that felt like a scam

Breakfast was minimal. Hot items: waffle, oatmeal pack, or toast. Cereal and milk, yogurt, apple, and bananas. Prepackaged danish. No muffins, bagels, or mix ins for the yogurt. Carpets have exceeded their life and have sticky areas. What the help can clean, was clean, mostly. Check in/out staff very pleasant.

It was ok but the breakfast was subpar. Only few things offered and machines not working.

Horrible! They told I could check in at 11:00 am got there abs told I could not check in til 3:00 pm. She told me to come back and I could check in at 2:00 pm. I get back they tell me the check has been telling everybody that and it was not true. This clerk said she would let me check in at 2:40 pm. I left and came back and was allowed to check in. The room had no hot water. The wall had spots on it look like someone smeared something on it. The comforter was all ripped up. The bathroom door would not close. The breakfast was horrible. The orange tasted line it was spoiled. The apple juice was spoiled and water down. The waffle machine barely had mixture in it to make waffles. Had to ask the clerk for spoons to stir the coffee. This hotel sS horrible. We will not be staying again.

The staff were friendly but there was a weird smell. Maybe it was their choice of cleaning products or maybe it was stale air. The continental breakfast had the waffle maker but not much more. A few cartons of yogurt and 5 packets of instant oatmeal. We didnt stand watch to see if they put more food out as people came through so its hard to judge. The hotel is is walking distance to a Waffle House which is what we wound up doing.

Very nice room. Would have liked better options for breakfast other than waffles and cereal. Staff was very friendly.

The property and room itself were very pleasant. It was clean in the bed was comfortable with plenty of pillows. The blanket, however, was very thin, and there was not an extra blanket in the room. We were only given one bath towel for two people. I went down to the desk and requested more towels, and was handed two bathmats. In addition, the shower curtain did not stay closed and water went absolutely everywhere. The quick breakfast in the morning had very little with most of the bins being empty.

No water till after 8 pm. Shower no water pressure. Smelled like cigarette smoke. In the morning, coffee machine broke, milk was sour, only a waffle or cold cereal to eat. The worst Quality Inn we have ever stayed in. Usually a great hot breakfast!