費城城市大道萬怡飯店

This hotel is overall okay. The location was good and parking fee was reasonable. I did not chose to have the breakfast as it seemed expensive for what was being offered, but did not try so really can not give opinion about the food. The pool was closed for repairs so that was disappointing. It would have been nice to have that available as it was one of the reasons I chose this hotel over others. The beds were very comfortable and the staff was very nice and friendly.

Easy parking and it’s far enough from the city center to not be too affected by traffic

Great location. Clean and modern hotel. Good pool. Rooms are comfortable. Definitely recommend

Great location. Frequent buses are available to access City Center. Staff was very friendly. Has gym and pool. Overall great value.

Parking charge when they have a parking lot. Seems excessive.

I was disappointed that the breakfast buffet was gone When I went to use the pool it was closed for maintenance

Room was good but toilet was not working properly (tank not filling upon flushing) I could not believe that we were charged for parking. I find that outrageous given that the parking was part of their property and was outside (no covered or underground). Parking was about $16 daily including the tax.

Great hotel and location! I came to Philly for the weekend, and this was the best location to be away from the crowd after the event. The staff were super friendly, the common grounds were clean, and the gym was the best I’ve seen at a hotel thus far! There’s a bistro inside the hotel, a TGI Fridays on the property, and a Target and few other spots about a block away. Beautiful property and I will absolutely stay again!

Very clean gym and common areas.

Great location. Indoor pool seemed very cold.

Room was spotless, staff was very professional. Complementary water and cookies were appreciated.

Very clean

Room was very dirty. Stains on almost everything. The one exception was the sheets, thankfully. Found short and curly hair on a lampshade. Toothpaste splatters on surfaces in bathroom. Grime pretty much everywhere. Toilet seat installed crooked so one side sinks in when you sit. Desk chair was broken so I could not lock it in upright position. I have pictures of everything but unable to upload in this form. Very disappointed.

Clean room and comfy bed

The rooms here were filthy! The beds were unclean. The bathroom tub was dingy. The ceilings were stained and cracked. The bathroom sink looked like it was missing a handle.

The hotel was clean however, the beds were extremely hard. My back was killing me the next day. I found a bedbug on the curtain! The bathroom door would not close and it says you can’t request a microwave and I never received one in my room, which is what I looked for when I picked a hotel.

The hotel rooms were filthy Toilets not scrubbed Carpet doesn’t seem to be vacuumed

Bathroom had pubic hairs all over the floor and sink.

There were ants everywhere. I had a few ants in the comforters in the room and had a cough drop on the night stand over night and when i woke up there were ants all over everything. I do have a photo I will be showing management. Overall cleanliness was very poor and made the stay feel very uncomfortable.

Upon checking in everyone was pleasant. Was awaken in the middle of the night by rustling sound’s coming from the desk where we had food. But didn’t see anything they next night same thing again but this time there were signs that a mouse had been present. There was a bag of Doritos and BBQ chips that had been chewed through.

The air conditioner in our room was very noisy. Each time it cycled on it made a loud noise. There were people yelling outside at 3:00 in the morning.

The ac was extremely loud

Comfortable, attractive room, but lots of street noise. Would have liked bar soap, rather than only body wash. The quilt on the bed was too small for a king size bed. Staff is pleasant and helpful. Room was clean and spacious. Location is convenient.

Stained linen, broken items in the bathroom, funky odor in the room , no microwave in the room.

Our stay was great. Check in and out was easy. The room was big and clean. Two small complaints we had were 1) the pillows were terrible. Wish they had some real pillows with support and 2) the walls are kind of thin so you can hear your neighbors when they're loud, but overall the hotel is pretty good and we'd stay there again if we're in the area.

This hotel was very nice, and perfect for my purpose of a 2 night stay. It was located in a location that was easy to access right off the highway. It also had a large parking lot. The hotel was very clean and had a very spacious lobby, with a clean fresh scent. My only complaint would be that the room itself was a bit "tired". We were in room 411 and it definitely needed a little TLC. The door handle to the bathroom was broken, the safety latch on the main door had loose screws, so I'm not sure it would have held if someone actually tried to break in. The furniture in the room was a little beat up, and the body wash was never refilled. But he beds were comfortable, the room was clean and the location was perfect. All in all I would recommend it.

Overall very good place to stay. Good location. My only issue was that the in room air conditioner either needs to be repaired or replaced. It has the sound of a truck engine. I couldn't use the AC due to the noise

Room was very run down, most plugs/usb ports were broken and the AC compressor was too loud to leave on all night so we did not sleep well.

The hotel was clean Our air conditioner was extremely loud and kept us up at night. The fridge was broken and the toilet kept running

I chose this property for its location and they offered a suite option. They even kindly sent through a visual walk-thru of the jnr suite. On arrival, after checking in, the room sadly wasnt as described. Most of the furniture in the suite was very worn, stained and old. The small kitchen area had a fridge and microwave but no utensils, plates etc. The air conditioning units were very noisy indeed and couldnt be turned down. The layout was basically two rooms with one of the rooms having the bed removed. I contacted the hotel to share my upset, as was quite expensive and initially told that was "normal wear and tear" and to be expected. They did then reduce the room rate and offered free breakfasts for my stay. Then due to "computer error" checked me out 2 days before i should have been, charged me for breakfasts and re charged my card for the remaining 2 nights, so there were two "fund holds" on my card which i wasnt happy with. Marriott usually are very good indeed but this one fell below. All the staff were friendly and did try to help, but errors just kept on happening. I hope both the suite condition and processes are looked into for any other person staying there.

Very pleased with the amazing staff, including front desk, housekeeping and breakfast teams but especially with just random staff members on elevators, etc. Seems to be a very cohesive team. Room was very comfortable and breakfast (not included) was very good. Glad we stayed!

Staff was amazing! Floyd at the front desk was so friendly. Area isn’t the quietest but it’s very convenient to Hwy 1 and 76. Breakfast was a little pricey for what is typically a free breakfast at other hotels.

Front desk service was best

We went onto the lobby and waited in line for a while. We decided we wouldn’t be comfortable staying there. There was only one employee at the reception desk and he had a one line of customers. We waited 20 minutes and left. The overall vibe was that of a two star hotel. We were surprised that it is a Marriott property

The front desk attendant was terrible. Scolded me for using tap instead of inserting my card. Told me, “you need to do as I say!” Told me the reason for inserting my card was to prevent fraud. Found out later that was a lie. She started yelling at me that I need to listen to her, literally told me to “go to your room before I have you removed from the property!”. I couldn’t believe how she was treating me so I took out my phone to record her and she said that I needed to leave the property. I went to my room instead. She yelled as I was leaving that security would be up to remove me from the property. I spoke with the manager the next day and all I got was… I’m sorry that happened. Nothing else. Then I was checked out a day earlier by accident from another manager.

Hotel seemed understaffed. Staff wasn’t very professional and didn’t offer good customer service

Check in took hours. No rooms were ready. The check in line was about 50 people long. People who were going to a wedding were changing in the bathrooms. There was no communication with guests. Andrea the desk clerk was amazingly calm and collected in the face of very disgruntled guests. She deserves a raise.

We had a great experience with Floyd. He was very kind and helped us out.

On such a stormy night, soaked, bedraggled, and tired, Floyd and his team (Nelson, Shaunette, and Candice) made the check-in procedure a breeze and a pleasure--Floyd even managed to get a few chuckles out of me despite my wet luggage, sneakers, and pants. Great team!

Property wildly overbooked themselves and moved us and thirty others to a different hotel with long lines, a parking nightmare, insufficient front desk help, and an incompetent restaurant wait staff. Although the room was fine. Not sure if it was an Expedia or a Marriott issue.

Everything was great. Would recommend. Close to The Mann.

Clean, nice location

Easy access from the highway but distant enough to be quiet. Friendly, competent staff. Shuttle to the Mann Center for the Performing Arts.

This hotel is located in a convenient location, not too far from downtown, but far enough away that parking is not a problem. They have a nice sized parking lot for their guests.

Staff was friendly. Location is safe. Love being able to self park in the parking lot. VERY convenient, right off the highway. Would definitely recommend.

This was a fantastic location, right off the highway, shopping and restaurants in walkable distance, and great parking rates.

The reason we chose this property is because it was supposed to be within walking distance to the festival. It was no where near as close as they advertised. We definitely had to get an Uber everywhere. Nice hotel just not close to much.

Area doesn't feel safe at all. Very limited dining options around. Dark premises and not very clean. No safe in the closet.

Easy to get too, right off highway. Convenient parking, restaurant and shopping in walking distance

Convenient location to The Mann, easy/fast check-in, free wi-fi

The tub stopper did not fit, so we could not take baths. I called Guest Services, there was no answer. I went to reception and spoke with the manager, who said the hotel was full so they could not move our room, and facilities was unstaffed at the moment, so he could not help us nor give us a new tub stopper to try. Breakfast staff sat around and I had no go up to the bar to get service and ask how I could obtain breakfast. Lastly, there were no forks or knives at the breakfast buffet. When I asked restaurant staff, they said we had to "sign out" a fork and knife using our room number. This is ridiculous, and not Marriot-level service. Nice accommodations, nice pool and gym, mediocre service.

Menu items good but over priced. Why no complimentary coffee for guests? $7.00 for large is excessive. Swimming pool was great with towels provided.

Everything was great except breakfast. The breakfast buffet was terrible and they make you pay for it $19 and it is essentially the same continental breakfast that holiday inn has for free. Lesson learned.

Room was clean, beds were comfortable. I wasn’t impressed with the staff at check in or the bartender. The TGI Fridays next door smelled like dirty feet inside, literally walked in and walked out.

The staff (waitress)at Starbucks /restaurant was very rude and condescending. She was too busy chatting with her friend while we waited for 10 minutes for her to order. When we did order, she made a mistake and when we explained to her the error, she was very condescending and very rude. Her customer service skills are below level when I approached to management of the hotel to explain the situation he did nothing about it except say “I will speak to her.” I never experience such rude, dismissive and condescending behavior. I need to return back many times to Philly for business and I will never go back to that hotel due to the negative experience I had

This hotel was wonderful. Antonio and Andrea at the front desk was so kind and bright, very informative. The hotel is Clean and looks very nice , my room was great and DONT GET ME STARTED ON THE FOOD THEY PROVIDE AT THE BISTRO. IT WAS BEYOND GREAT. breakfast was amazing , pool was clean , so nicely decorated. i cant wait to go back ! :)

The staff was very friendly. We loved that. However, there was no complimentary coffee and only one cup in the room and the fridge was warm!

Large hotel and only breakfast available is through one person operated Starbucks… I have no interest waiting 15 min for barista and another 20 for the food to arrive. Offer normal breakfast, like others do.

Breakfast was good and convenient

The best way to describe the hotel is "aggressively mediocre." Some staff were great, others were rude. One ran over my foot with their cart and offered me towels (I wasn't mad but the offer of towels was bizarre). Oh, and skip the "continental breakfast" because it is awful and not worth $16, much less $6. It's the cheapest overpriced hotel I've stayed at in a long time.