Renaissance Philadelphia Downtown Hotel

I was bumped due to overbooking without prior notice and sent to their sister hotel which was far from comparable or convenient for why I was in Philly to begin with. Not happy.

We arrived late in the evening and got a room with no heat. We didn’t get a new room till the next day early afternoon. We waited and waited to move rooms. The second room had hardly any hot water. We were told” that’s probably because lots of people are taking showers now”! Seriously! The staff was rude and very uninterested in helping resolve both issues. Food was awful in the restaurant. There was no manager of the premises all weekend. This is not what we’d expect from a Marriott.

Great hotel and staff!!!!

The room was clean and situated in a convenient location. A lot of the historical sites are walking distance. Those that are farther, no problem, the metro is very near and well the rest is being able to fit time in order to do all the activities that you want.

No hot water for a whole night (4pm-10am) and and the people at front desk shows no respect at all. Won’t recommend. Don’t go.