費城華威飯店里滕豪斯廣場

The Warwick is located in the Rittenhouse Square area, making it accessible for using public transportation or walking to the various landmarks in the city or University of Pennsylvania. The hotel staff was extremely nice and helpful. The hotel itself needs some love and attention. The room we stayed in needs painting, the plumbing both toilet and tub drained slowly. The carpet in the room was very worn and imbedded with dirt. The gym is very well equipped but several pieces of equipment were out of order. There are signs in the lobby indicating that there are renovations planned for 2026. I hope they keep the ambiance but upgrade the worn parts of this fine hotel.

Stay was nice, only one issue. There was no micro-wave in entire hotel. Not a one

Parking $50 for one night. Too expensive

Everything about the hotels facilities were great except the ice machine on the 6th floor wasn’t working. Check in was also delayed an hour because room wasn’t ready. Staff was friendly

Hotel room was okay. Location was perfect. Parking was a rip off, double the cost of all other garages. Don’t park on-site

First room was dirty but this was quickly rectified with a new room. Second room was clean but a little creepy. Loud AC - legs on sink very rusty. Bed was comfortable. This hotel was in a great location with a beautiful lobby but overpriced and the kicker is a creepy parking garage that is $50 a night. Would not stay again.

Location Parking was great but expensive.

The hotel, while sporting a cute and modern lobby, was a disaster. It’s not clean. The hallways were a mess and needed to be vacuumed. The mattresses— super uncomfy. The sheets and blanket and pillows- not comfortable. The gym— 1/5 treadmills worked and the water cooler was empty. Truly disappointed in our stay.

The lobby is pretty but once you go upstairs the rooms are dirty/dusty. The bathrooms are in need of updating. There wasn’t a single ice machine in the hotel working and the garbage in those rooms was overflowing out of the receptacles.

****PLEASE READ…….Internet Pictures are deceiving****NEVER AGAIN , THIS IS THE WORST PROPERTY I HAVE EVER STAYED IN****…All Emphasis is put on the Lobby……When you arrive you learn there is a hotel fee of $17 that they credit you back $10 to use in their gift shop…..there is also a $50 parking fee- The parking garage is down a dark, filthy alley way, which takes you to a small dark, dirty parking area, “HORROR SHOW”…..should you require access to your car you are placed in a nasty freight elevator to your car, I was shocked keys are left in car with windows down, unbelievable. The entrance from the garage to the hotel looks like the staff entrance. When picking up our car the next day we where placed on the freight elevator the staff member drove the car on the elevator with us in it “I screamed the entire way down with my eyes closed. The rooms are OLD, the furniture is scratched looks like it has been there since the building in 1928 the vanity in the bathroom is RUSTY, NO ROOM SERVICE even though when you call room service the answering machine says we are busy with other customers. There are too many hotels around DO NOT STAY HERE.

It’s a good location. The room was not great. The toilet seat was pealing. They had tape holding the broken mirror pieces together. Felt dirty in the bathroom. The towels had hair on them. My nephews wouldn’t even shower there. All I wanted was a cup of coffee in the am. They put it away at 7 am cause of the cafe. I took $ to the cafe but they only take cards. So 2 trips back up to the room just to get a cup of coffee. I would not stay here again. Sorry but fix a few things and that would majorly upgrade these rooms.

Unfortunately I think this hotel is in need of some love. The walls were falling apart in our bathroom and the floor felt dirty and the linens were also not clean.

Staff is outstanding. Room smelled like too much carpet cleaner. The carpet smells very chemical. Room 529. Left windows open the entire stay and a/c on. Smell would wake me up and irritated my lungs. Alternate room offered smelled of bleach! Security guard smelled it before me. Bleach is a known carcinogen, but it is cheap. There are non toxic cleaners available to you that better hotels use so that your room is odor free. It’s unconscionable that you would have your staff using toxic carcinogenic products. I’m tired of hotels that smell bad. I shouldn’t have to pay $500+ per night to get a fresh smelling hotel room. Covid is not a pandemic anymore. You don’t need to be washing everything down with bleach and other stinky chemicals. The restaurant and bar were a great buy with good food. Again, your staff is well trained and just terrific. Keep it that way.

To start, the front desk staff was always friendly and professional. However, from there things got progressively worse. Firstly, checking in took 45 minutes and I was fourth in line. By the time I got my room key , the check in line was all the way to the front entrance/ revolving door. Next I was told housekeeping was every other day. The day for the first room cleaning didn’t take place until 5:45 pm and there was no bar soap or shampoo left for our use. Two days later, the cleaning staff didn’t come at all spite of me calling the front desk to remind them AND going down to the front desk to remind them to make sure we were on the list— I saw the staff person write my room number down. The bathroom had urine stains on the floor around the toilet as well as peeling paint on the ceiling and rusty sink legs.Overall, not a pleasant stay.

My room had an unsanitary smell. I tried to find ice on my floor and the ice maker was out of order. I went one floor up and it was also out of order. I went to the front desk and was told I needed to go to the 4th floor. My view was awful and when I went to close the blinds, there were filthy.

The carpet was stain , dusty and soiled. The legs in the bathroom sink were severely rusted. The door leading to the bath had a thick layer of dust on the trim. The furnishings were wuite shabby and dated.

The hotel, while sporting a cute and modern lobby, was a disaster. It’s not clean. The hallways were a mess and needed to be vacuumed. The mattresses— super uncomfy. The sheets and blanket and pillows- not comfortable. The gym— 1/5 treadmills worked and the water cooler was empty. Truly disappointed in our stay.

We love the Warwick Hotel. Unfortunately, the hotel is just worn out and needs better maintenance. The room has peeling wall paper and the legs at the sink are all rusty and corroded. They got all the big things right - spotless room and bathroom, comfortable bed, good heat and air, bathroom was in good working order. But housekeeping was off, only supplying us with one towel for two people, and it took almost two hours to get more towels. Not good.

The lobby is pretty but once you go upstairs the rooms are dirty/dusty. The bathrooms are in need of updating. There wasn’t a single ice machine in the hotel working and the garbage in those rooms was overflowing out of the receptacles.

Just out of date and uncomfortable. Room.was dirty. Wont stay again

Great location. Rooms are outdated for the cost. Old wall AC units which are very noisy. Lots of wear and tear. Lobby is updated. Rooms are apparently in process or at least planned.

Amazing location, beautiful lobby, drab rooms that need to be updated. The photos of the room give the impression that they are modern and the rooms are not. The decor, lighting and bathroom quality is subpar for such a beautiful location with an amazing lobby. Everything was clean but the property could look much better

Staff was excellent out front and inside. Lobby was beautiful. Hotel was central shopping and restaurants. Rooms could definitely use a face lift and were and smelled a bit damp.

A little shabby. I thought an alarm was going off when the A/C started up. Bathroom was pretty run down - tub and fixtures were cracked/worn. Tile moldy in places. Good space in the room - large for a city hotel room.

The hotel was in Center City so getting around was easy. Unfortunately the amenities in the hotel were lacking. The phone did not work (Reception claimed the phones were being upgraded), not all channels were available with some choppy and others getting an "Unavailable" message and while we were given a wifi password, it did not work. When I asked at reception, I was again told the problem was that the wifi was being upgraded and to use the unsecure network.

This hotel is huge! I was able to check in super early for my reservation so I was beyond grateful. The staff were so kind & accommodating. The only thing was that the AC didn’t work in my room. It was off when I arrived & very stuffy. When I cranked it to 60 degrees & Hi-speed, it still did not cool the room down. Luckily I wasn’t in the room very long

The room was adequate but looked rough, like it needed an upgrade, updating or it was being prepared to be renovated. That was disappointing.

Place was nice but felt out dated. The bed was uncomfortable and the pillows were tiny and not very useful

Great location. Room was big.

Room layout was odd. Plenty of square footage, but nothing in the room. Bed on one side, about 10 steps to other side of room to the desk area with nothing in the middle of the room. No couch or anything like in the pictures. Desk chair and room chair were faux leather and were peeling. Overall, room was dated with an attempt to update: shower handle was loose and gaps in caulk, tile work was dated, etc. Basically putting lipstick on a pig. Lobby was very nice but it didn't translate to the room. Staff was OK, nothing special or overly welcoming. Valet parking was easy--good dropoff/pickup area right in front of hotel and valets were quick to greet you. Best part was location, close to RH Square. Wouldn't stay here again. Underwhelming.

Extremely unprofessional front-desk staff. Two mistakes occurred during check-in and check-out respectively: 1. I booked a suite for 3 nights but was assigned a standard room, forcing 3 of us to squeeze into two double beds on the first night. Since my daughter handled the check-in and was unaware of the room type I booked, when I returned to the hotel that evening and questioned the front desk about the discrepancy, the staff showed no apology. Instead, she claimed we had "stayed in the wrong room for too long" as if it were our fault, and said no suites were available that night. When I requested a refund for the price difference between the suite and standard room, she refused to provide a reasonable solution. I haven’t received the refund yet and have no idea how much I’ll actually get. 2. At check-out, despite my full pre-payment, they charged my daughter’s credit card for 3 nights again. When we asked the front desk, the staff said he "didn’t understand the situation" and told us to contact our bank ourselves, forcing my daughter to file a dispute with the bank over the duplicate charge. I can’t understand how a hotel of high standards could make such mistakes. In short, I will never choose it again.

I CAN NOT say enough nice things about the entire staff at The Warwick. Everyone was so kind even in the restaurants even with how busy they were with the Eagles parade annnd Valentine’s Day. The room could use some small upgrades. Like the room didn’t have a bag for the ice bucket or the cups weren’t wrapped like how would we know they weren’t used or there before? The check in line can get kinda crazy but we got so lucky and don’t have to wait.

We enjoyed our stay at the Warwick and its great location downtown. All hotel staff were accessible and helpful, with a special shout out to bellman Steve, who went out of his way to facilitate holding our luggage after checkout and delivering it to our car.

Horrible stay at the Warwick, which is now trying to be a Marriott. It started with a phone call to tell the hotel we would be late by possibly a day because of a cancelled flight. After about an hour and a half of trying to get in contact with them I finally got through. We arrived the next day around 2pm to be told our room wasn't ready. But we prepaid for our room, and we were a day late, so what happened to our room? The staff was baffled. Also, I found out why I had so much trouble getting a hold of them the day before, when the phone rings too much they just take the phones off the hook. Excellent customer service. So we come back to the hotel around 5pm, to find our room still wan't ready, and now there was a line of people who also had rooms that weren't ready. "Everyone calm down," was all the receptionist would tell us. Now the room... lackluster. The bed was hard, the carpet was old, the bathroom was very small. No mini-bar, no complementary water, the shower had bar soap and cheap shampoo and conditioner. This hotel wants to be a Marriott, has the logo up in the lobby, but don't be fooled. The customer service alone wouldn't stand up to the service you get at a Motel 6. Stay elsewhere if you can!

Hotel was fine but for a 4 pm check in the room wasn't ready and front desk was a bit rude as they were overwhelmed

Extremely disappointing experience room booked with hotels.com showed up at the hotel to check in and told that they were overbooked waited three hours for them to accommodate in another hotel unsuccessfully. Six other families were waiting were forced to look for a hotel walking the streets of Philadelphia at 1 AM in the morning.looking for a room Hotel manager was completely dismissive of the episode and spoke to her the next day blaming it on the transition to Marriott

HORRIBLE from the beginning. Check-in was at 4, I check in around 4:30 and told my room is not ready and they have NO IDEA when the room is going to be ready. Fast forward 2 HOURS!!!! later and our room is finally ready. This was the same for MANY people in the lobby. No towels in the bathroom once we finally got to the room. The front desk were very dismissive about the whole situation (although they probably dealt with this all day) and we were offered a free breakfast ITEM and 1 hot beverage for our troubles. We ended up missing our dinner reservation for my wife's birthday because of this delay and she had no way of getting ready. I do not say this lightly, this was THE WORST experience I've had a hotel and to call themselves 4 stars in the heart of Philly is embarrassing. WILL NEVE RETURN AND NEVER RECOMMEND.

Waited in line for an hour to check in and at 5pm the room still wasn’t ready. Had to walk around in the rain with 3 kids waiting for a room.

The hotel was wonderful, but the people at the front desk were amazing. Especially David who helped us when we thought we lost our passports. And Hope who was equally helpful. A great experience!

Waited 2 hours for a room to be ready.

Terrific hotel. Large rooms. Comfortable beds. Great location.

Nice convenient hotel in center of the city

Great location in a quiet area. The building is showing its age in bathrooms and with noisy air conditioning.

Very nice location with good shopping and dining.

We had a great stay. Easy walking to the historic sites.

Easily walkable with a lot of retail and services.

Great location. Room was big.

In the middle of the city with many stores to walk to and a great atmosphere

Very close to so many restaurants and a longer walk to Independence Hall but very pleasant.

The location was great. Right in the middle of everything.

From the very moment we walked on property, our stay was perfect! Valet, Bellhop, Greeted by Stephen at the door to the front desk Staff, our bartender Kayla in one of the "onsite" restaurants (Spice Finch) was outstanding! Not to mention the endless cleaning crew always on the go! Had a 1-King room and must say, most comfortable mattress & linens we could have asked for. Just a wonderful experience.

The staff was super nice, from the entrance to lobby to the security to room service, tremendous hospitality

There was no water available in the lobby at any time (needed to be refilled). Coffee was also empty in the morning. Quite pricey for what you got.

Beautiful lobby, not matched by room interiors. Tears and scratches in furniture, bathroom needs to be regrouted. Great location. Breakfast cafe was perfect. .

No hassle checking in. The staff was very friendly & assisted with taking our bags to our room. The TV and our room wasn't working at first but maintenance was called and solved the problem. The two restaurants on site where a great asset to the hotel go to One restaurant we went to had bad service.

Good service. Check-in was early than was showing on the reservation. The only think i didn't like was no restaurant in the hotel for breackfast

Amazing stay. Weekend in Philly and we could not have picked a better hotel! We were warmly welcomed even before we entered the building. Large, accessible lobby, plenty of elevators. Check in was a breeze, the room is large, comfortable and clean. Self parking is around the corner at a garage, we opted for valet parking (the alleys are right and the entrance to the garage seemed challenging). The hotel has several restaurants, and a place to buy snacks and sodas/beer but there are many restaurant options around this very walkable neighborhood.

There was NO Hot water on my floor (11th). I could not take a shower during my 2 night stay. I paid for an ex large double bed room which looked impressive on your website. However, in person it was a regular size room. False advertisement. The Rittenhouse Grille food was disgusting. It looked pretty, but was tasteless. There is no way any of the food is prepared on site. More likely, it was frozen, defrosted and reheated. Shrimp was rubbery, Clams Casino was beyond awful and potato au gratin tasted like it was watered down cheese and cold potatoes. Lobster soup was also cold and tasteless. Server did his job. I was stunned to be presented a bill with gratuity included for a party of two. That is outrageous. I guess the house has to do that to ensure servers get any tip at all; not because the service is bad, but because the food is really really bad.

I was so happy to stay at such an elegant Philadelphia hotel and we had a wonderful dinner at the Grill. Luis was such an attentive and thoughtful waiter. We also enjoyed talking to the couple at the next table -- Doug and Karen who are regulars and very entertaining and thoughtful!

Very nice. Bedding was excellent. Mediterranean restaurant was excellent.