費城里滕豪斯廣場索菲特飯店

The hotel was beautiful. The room was spacious and clean. The king size bed very comfortable. The amenities were modern and stylish. They had a decent but expensive bar and the buffet breakfast was good. However, the valet service was horrific. They lost not only my key but multiple guest keys. It took them several HOURS to figure it out. They literally had to go to the garage, find my car, look at the ticket in the car to match it up with the key. By all means stay at the hotel but don't give them your keys or let them park your car.

great location, room was dated, torn carpet, worn out room, the gym was not in good shape missing equipment from the machines

Everything was great except the valet. Waited more than 45 mins to get our car to leave the hotel. Really expensive for valet parking so was very disappointing to have to wait over 45 mins to get the car

I loved this property when it came to the room and housekeeping staff who went above and beyond. The restaurant and bar were both fabulous. However, the valet was terrible. I called to retrieve my vehicle (they also told me that they did not have ev chargers) they told me to text the number on the ticket, so I did. Then I went down in the time specified, they said the system was down. It took over 45 minutes at that point for them to get the car. Then no one assisted with the bags. I was late for my appointment....thank goodness not my sons graduation.. I prefer the Marriott or Ritz.

Great hotel, near everything. Lobby and bar very nicely done. Rooms are large, modern and well equipped. Sizable and clean gym with very good equipment. Staff and team very pleasant.

The hotel and hotel staff is excellent. But they really need to work with their valet company that they use. It took me 2 hours to get my car. And I understand that a lot of guests were checking out but 2 hours is a lot. That being said, the hotel manager did comp us the valet charge.

Great location, nice size room. Attentive staff. The valet was slow, 30 plus minutes to get our call. Conveniently located in central area to walkable sites.

The hotel is beautiful and the staff is very nice. Our room was spacious and clean. It would have been an excellent experience, however, the valet service is horrendous. We called for our car at 9:53 am. Our car was pulled around at 11:22. That is unacceptable. The amount of people waiting for cars was ridiculous. Everyone waiting over an hour. We almost missed our flight, and would have missed it, but when we checked in the night before, the desk told us to call for our car in plenty of time because valet takes awhile. Awhile???? We thought maybe 20 minutes or so. We never expected an hour and a half. I feel like it would have been longer if we hadn’t of gotten irritated to someone higher up in management. To be fair, they did refund the cost of our overnight parking, but on no planet is waiting an hour and a half for your car to be brought around acceptable.

Hotel emphasizes its "French" ambiance, especially in food; friendly staff, bar/ lobby impressive; problem was valet pkg = $70 a day, and mini-bar in room asked $34 for half bottle wine; $14 for nuts. (are they nuts?) Breakfast pricey but excellent; There's an absurd Urban Experience fee of $28. Parking situation is awful in central Philly. All garages gets about $50-60 for 24 hours. Otherwise great hotel, clean, great food, great staff but Philly not my cuppa tea it seems. Best thing are 2 world class art museums.

Beautiful property, spacious rooms and exceptional staff and service. First class hotel. I would definitely choose this hotel if I were ever in the area again. Only downside of the hotel is that they don’t have a parking garage and you must valet your car. Also, in an area with plenty of shopping that you can walk to.

A sparkling clean hotel with a lively mix of cheery decor/mixed fabrics/textures/artwork. The grand, contemporary lobby features a welcoming public space in which to sit and sip coffee or cocktails. Staff was pleasant and ready to help. Room was spacious, sunny and comfortable. We will return!

Our sheets were stained. We asked for new ones and they were also stained.

The room was very dirty (hairs all over the bathroom, visible dust and dirt around the room). The beds were so lumpy and uncomfortable, neither my partner nor I slept. In addition to being dirty, the bathroom was dated and dingy and had visible signs of water damage and mold. We booked the hotel for 2 nights for a staycation and left after one night because we were so bummed out by the experience. This was not at all a 4 star hotel experience.

Bathroom was very dirty. Hair everywhere. Even on ceiling. How that happened is a mystery. But it was disgusting.

Large room, clean

Room was spotless and appreciated upgrade

I have never stayed at a Sofitel and was looking forward to my stay. I was greeted warmly at reception and the lobby is really nice. The bar looked amazing and I was anticipating my room being the same. Unfortunately, the first room they put me in was really dirty. I thought the glass shelf was a smoky glass until I ran my finger over it and discovered it was all dust. The floor had not been vacuumed and the bathroom tile was dirty. I asked to be moved to a different room. They moved me and the second room was not as dirty but very old and worn. The wallpaper had rips in it, the shower grout was black in some places and the shower did not drain properly. The beds and mattresses are very old and sag in the middle. Very uncomfortable. It was the kind of room where you want to leave your shoes on. I thought the staff was extremely pleasant but whomever owns this hotel really needs to start updating or at least clean the grout and the floors in the bathroom and update the beds. I don't think this hotel should be given more than one or two stars for condition. My room number was 712. Not the hotel staff's rating at all, just mostly on condition of room. I will be going back to Marriot and Hilton before I stay at another Sofitel.

Clean room and common areas. Fresh carpeting, upholstered furniture and walls. Staff courteous and friendly without being intrusive. Lovely presentation.

Staff is very helpful. The room was very comfortable and clean.

The staff were professional and helpful. The lobby was beautiful however the room we dirty and dated. The shower didn't work at all. I got in late and was frustrated to say the least.

Great staff (front desk team, concierge, valets); gorgeous, classy decor. A very clean, refined and unstuffy, classy hotel. Our king sized room was especially spacious and airy. Top notch!

The room doors slammed pretty loud even if you were trying to be quiet. Can they have those anti slam things added? Or sonething to dull the re veneration when it shuts?

Very comfortable and well-appointed room.

Room was very spacious, lobby was beautifully decorated and the staff were very friendly

I've stayed here numerous times. I'm a fan of the location and it's a beautiful property. The rooms are spacious and well appointed. We had food leftover from dinner, and I was upset to see there is no refrigerator in the room. I went down to the desk to inquire about it and was pleasantly surprised when they said they would send one up to the room. That's good to know for our next stay here.

Room was clean, stylish, and enjoyable. The bed was very comfortable. The view out our window was very nice. I was a big fan of the lobby and hotel bar. Elegant and Classy. Would definitely come back.

I liked staying at this hotel but there were a few minor details that kept me from loving it. Our room had a few issues - the shower flow was poor and the shower took a long time to drain. Our pillows were hard or lumpy or a combination of the two. The room was quiet but the blackout curtain was hanging off it's track on one side and let in the light in. We couldn't fix it as it was too high to reach. The best part of the hotel for us was the lobby bar. Nice servers, great tv's for watching sports, plenty of room to hang out, decent food.

Only the a/c in our room made a loud noise.

Great location to meet our needs near shopping, restaurants etc. Nice walking city. No fridge in the suite. Hallway carpet needs to be updated. Furniture in suite shabby and worn out. Pull out mattress horrible- not comfortable at all. Carpets in room a bit gross-couldn't walk barefoot without it feeling dirty. Nice lobby and hotel bar. Staff attentive. Easy check in and out. Parking on premise is way too expensive $75/day. Many lots nearby within walking distance with better rates if you make a resy

I am generally a really big fan of the Sofitel family of hotels and The Sofitel Rittenhouse is no exception. Great location (it's in the center of everything) and superb service. It is an older hotel, so the rooms are little dated and there is obvious wear and tear on the furniture, but the beds are still the best beds to sleep on in the industry (in my opinion). If you don't mind a little retro charm to your hotel, then this place is great.

The Sofitel is a very nice hotel in a very nice location. Our stay was very good & staff was friendly. The only issue we had was our reservations somehow got messed up. We booked with breakfast included and at check in we showed our reservations and they said they would correct but at checkout in the final invoice they charged us for breakfast. After a long wait at checkout they did correct the invoice according to our booked reservations. The stay was very good just disappointed to need to correct our reservations at check in and again at checkout.

Breakfast was crowded, they were understaffed so they couldn’t even refill the coffee in the lobby

For a hotel rated top in the North East I expected this to be a wonderful stay. First, they didn’t know how to check me in and it took at least 5 attempts to scan my credit card before someone else came over to help. When checking in I asked about the $29 resort credit I was supposed to get through Orbitz and they said it would be automatically added to the room. This never happened, nor did the $20 credit that “the hotel gives everyone” to offset the cost of the city taxes. When I called about being over charged (I even sent screenshots of the booking showing I was to get the resort credit) I was told it would be credited back to my card. I eventually got the $20 refunded that “everyone gets” but they never even acknowledged the orbitz credit despite my confirmation on check in, discussion over the phone and follow up email. Also, Upon arrival in my room the housekeeper just walked right in without knocking or anything. And my fault for not reading the fine print but a “double room” isn’t double queen beds it’s double double beds… my husband barely fit in the bed. Breakfast was good, but way overpriced. $5 for just a plain black coffee is a little much even for Philly. The hotel itself was clean and decorated nicely, but I can not for the life of me understand how this is one of the top rated hotels.

It’s a nice hotel but there are too many conditions on the VIP $22 per day. Also, if you forgo housekeeping, they are supposed to give you a $10 credit to use for food/beverage but then it’s not applied when you check out and we were in a hurry, so I didn’t feel like arguing… so I would recommend getting the written conditions for the food/beverage credit and also just get housekeeping every day. Also, they text you to see if you need anything and then never respond if you actually do… Maybe the management will figure this out one day. It won’t matter to me since I won’t be staying here anymore went in Philly.

Slow room service… slow restaurant service…

Finally found my go-to hotel in Philadelphia. The lobby is beautiful and the rooms very comfortable. The front desk was very helpful throughout my stay.

I already gave a review. The staff were all stellar and very helpful. They really made our stay in Philly especially enjoyable with a ready hello and answers to our questions.

Switched hotels from across the street and happy we did. Sofitel was perfect from the welcoming team at the front door valet to the housekeeping!! The front desk was very accommodating and Mateo(front desk) was outstanding!!! I will be back for sure. Except the waitress in the bar on Sunday night seemed to ignore us to spend time with friends in the bar. We waited 20 minutes for at least a hello but was ignored the whole time. No worries I won’t drink there if she’s on duty again when I visit.

The service was top notch!! Wonderful stay!

The check in process was very easy. The room was very clean and nice. The staff is very friendly and it is a beautiful hotel. I was there for a family/friend gathering. Here are my issues with the place. I was told on check in that I had a $20.00 credit for each room per night for food or drink. My son and I went the first night and had food and drink and charged to our room. Upon checkout, there were no credits. The shower in our room didn't drain properly. My son the second day ordered Coconut Ice cream and got a huge chunk of cream cheese- ugh! Also after ordering a drink called Foreign Exchanged and tasting it, my son asked if the bartender put in all the alcohol and he said it came premixed. Maybe that should be on the menu. This was after he served him the wrong drink. Also the second night the AC didn't work very well in our room. For what I paid and what I expected, not rated highly in my places to come back to.

Perfect location for the price. Near everything from rittenhouse - center city. Always a go to

Our new favorite place in Philly! Beautiful hotel in a great location.

Great location, clean rooms, friendly staff

Beautiful hotel in a walkable area!

Great location

With in walking distance to great dining,

Downtown located to everything.

Great location with nearby shops and restaurants. Easy to walk to area attractions as well.

Excellent downtown Philadelphia location close to all dining and shopping options.

Great location for walkable access to shops and dining.

Absolutely divine. Resturant in lobby is quite good but there’s a million stellar food options nearby too.

Location was great, the hotel too. I ate at the hotel and ordered room service one morning. It was mediocre at best. Room service was especially not good. The best thing on the plate was the toast. Pretty sad for a French hotel.

I did not like restaurant service. Had to fill our own coffee several times. We were there 4 days. Also there was coffee setup outside hall/ lobby area for free but when you go into restaurant on first floor for breakfast they charge you $6.00 for a cup of coffee

Bar and restaurant were excellent. Had a delicious French 75 during happy hour

The room was amazing. We stayed her and at the Ritz in Philly in the same weekend and I would pick the Sofitel hands down. Love the ambiance, the staff was great, happy hour rocked!

Breakfast was crowded, they were understaffed so they couldn’t even refill the coffee in the lobby

Breakfast was over priced. Did not eat breakfast. Coyld not e enfind out if coffee was complimentary.

Slow room service… slow restaurant service…

We ordered room service breakfast and was not given the correct food. The chicken sausage that was purchased was black to the point. It could not be eaten. We ate the next morning downstairs in the breakfast room and twice her loud yelling coming from the kitchen. Apparently there’s a staff member back there who yells at everyone named Miguel. We really love the room that we got. It was a magnificent room. It had an excellent view. The service near the bar was great the front desk staff was OK could’ve been more friendly. The Dormen were great.

Great bedding,lobby bar,food,breakfast over the top