洛伊斯費城飯店

Property felt trendy. It was clean, modern, the staff were pleasant, and the amenities were superb. I also indulged at the spa and received a couples massage, and it was probably one of the best Swedish massages I had in quite a while.

I was happy about the whole stay until the end. The main restaurant was the highlight. Good good and nice bar with excellent service. The only downside was the difficult in & out parking service. Checking in and valet parking was smooth for me, and the check out in the lobby was fine. Getting to my car for my drive back to Virginia was a challenge. There was a line of about 30 people to get cars when I checked out, and it took about 45 minutes of waiting before I could leave. If I had an appointment it would have been a problem. The guys were doing everything as quickly as they could, but the underground ingress and egress in the same two lanes creates a bottleneck, so folks need to understand this systemic issue and plan accordingly. I will stay there again, as overall the property and the service was very good.

Very nice hotel. The gym is large and well equipped. King bed room was spacious, very comfortable. Great location. Only complaint is I had limited cell service (AT&T) and couldn’t get the wifi to work even after calling the help line, so had to use my hotspot with a weak cell connection.

Parking is to high! For it not to be any parking.

Property was in a great location. Very helpful valet, front desk, suitcase assistant. Nice bar staff. Food at happy hour and for the grab and go breakfast were good!

I liked that it was easy to walk everywhere. The hotel was nice and the coffee was good. The staff were very nice and I enjoyed the gym. The pool was closed but we werent planning to swim

The gym at the hotel was incredible!! Wish all hotels offered this type of fitness equipment.

The photos of the hotel on Expedia showed an outdoor swimming pool. That's the primary reason we chose it. Upon arriving we were told that that the photos were incorrect and they do NOT have a pool. My family was not happy. Can someone pls reach out to me over email or text about this.

The pool is not open it’s been closed for 2 years but they are advertising that it’s open!!

Valley parking was $60/ day. Other than that the place was perfect.

The room was clean. The staff were courteous and friendly.

Clean

Upon check-in, we found garbage from someone's previous visit under the bed. We then called the front desk to have someone rectify this matter. Once we returned to our room later that night, the garbage was all cleared up. Thank you for that! I was disappointed, however, to see that no additional actions were taken to offset our initial frustration with this matter. While I am not expecting a fully comped stay, something above and beyond the minimum should have been done. I will continue to follow up with Hotels.com regarding this.

The hotel suffers from wear-and-tear evidenced by scuffed walls, peeling wallpaper and worn paint. The housekeeping was the most noticeable problem in that there was a lot of dust in the room, in the dresser drawers and turnover service was inadequate.

Within 10 minutes of checking in a staff member entered our room without knocking or announcing themselves, we found the previous guests clothes in the bathroom, and the sheets were dirty. Even after the room was cleaned again, the new sheets were still filthy and the towels brought up were stained with holes in them.

The towels and surrounding areas in our room were dirty. The robes provided to us were dirty as well.

The hotel is beautiful. The staff members were all so nice. The room was incredibly clean and the views of Philadelphia were amazing.

There was what looked like a blood stain on my sheets which was disgusting. Not the quality I expected for 4 stars. I wish I had taken a photo but I was too grossed out.

The nicest employees, room was so clean and valet was easy and respectful.

loved the friendly vibe in the reception area and at check-in! Our room & bathroom was exceptionally clean. Upon our departure, we had an excellent breakfast in the hotels restaurant. Easy to say "5 stars" for the overall experience!!

I had two flights cancelled and was happy to find a room at almost any cost after hours at the airport. I think this property is nice overall but I will focus on the elements that frustrated me. My Room (#2525) is in an odd location and as close to directly across from the elevators as I’ve ever seen a room since my college dorm. What this means is NOISE ALL NIGHT. Very hard to sleep and constant sounds of “ding ding” and people talking. I couldn’t really sleep at all. The beds are comfortable but there is zero insulation in these walls it felt like I was out in the hallway. Second frustration was no flexibility for later checkout even though I saw lots of open rooms available to reserve which suggests they weren’t as full as indicated. When I text you at 7am as I was instructed at check-in and you offer me nothing but checkout is at 11, I’d like to think you could do something to help when I’ve paid almost $500 for one sleepless night. I won’t stay here again but I enjoyed the view from the 33rd floor snd do think the lobby is well done as well as the dining.

This was a five star experience! The staff were friendly and wonderful! My room was upgraded to a corner room on the 19th floor, providing awesome views of the city. The room was very clean. The beds were comfortable. The robes were cozy. We had a food credit that we used for room service breakfast- the order was timely, correct and delicious! I would definitely return to this hotel!

Spacious, clean rooms with great city views.

Great location, helpful staff, very light and airy corner room we had.

Great comfy stay. Bed was 10/10. Awesome upgrade to the 32nd floor. View was top notch. Def will stay here again.

Very nice hotel. The gym is large and well equipped. King bed room was spacious, very comfortable. Great location. Only complaint is I had limited cell service (AT&T) and couldn’t get the wifi to work even after calling the help line, so had to use my hotspot with a weak cell connection.

Great room.. clean and great veiw!

There was nothing special about this hotel. It was so dark and dingy looking. The room was average. I sat and watched 6 valets talk while I waited for my car for 20 minutes. I would not stay again. The Canopy across the street was so much nicer.

Overall a great experience. Our room was right behind the elevator so we constantly heard that noise which was slightly annoying. Also, the wifi was extremely slow despite paying for it

The staff was very friendly and had no problem checking in or out. We were able to leave our luggage until we left the property. The one downfall was that the walls to our room were very thin. We could hear the people next to us singing, taking, coughing, etc. we even heard people on the other side.

The staff were friendly and professional. There was a problem with the computer at check in. The line was backed up through the lobby. The staff handed out water and champagne and also offered space to change if they had an event to get to. Th staff did a great job

Staff was amazing.

The room was clean. The staff were courteous and friendly.

Unfortunately my room was two hours late and not available until after 6 p.m. When I asked the service gentleman to take my bags up stairs he said that I had them. I am a very big tipper and I have never in 40 years as an executive and military Captain with frequent travel, ever experienced that. Bar tender was exceptional and I tipped her 50 percent as a result.

Reception was very rude. He tried to put us in a king and a rollaway despite us reserving a room with 2 beds. Blamed it on Expedia. He wouldn’t give us our room despite the supervisor asking him to do it. She had to do it herself!

Convenient, courteous staff, clean property, and received the Expedia amenities that we were promised. Special shout out to Veronica (front desk) who helped us check in, gave tips for transport to Lincoln Field. A+

The check-in process took over two hours and resulted in missing cocktail hour of the wedding we were attending which was the reason for the stay.

There was a two and a half hour line to check in! We could not get our room! We had to go to another hotel! There was no staff anc hundreds of people in line to cut k in!!

What can I say? Everything so far has been AMAZING! Check in with. Dastan S Was awesome. He was polite and engaging! We went up to our beautiful room and the housekeeping attendant introduced herself and asked if we needed anything! Unbelievable! We had drinks at the bar, the bartender was so friendly ! in the hotel elevator we met a worker who spoke to us about our stay. You are doing EVERYTHING RIGHT! Keep up the good work. First time at your hotel, the BEST!

We always stay at Loews when we visit philadelphia. Never had an issue until this time. A fraudulent charge of $52 showed on my bill and i called and said we never visited the bar during our 1 night stay. Been 4 weeks and still hasnt been taken care of. Shame. Not sure we will be staying there any more if not raken care of.

I liked the hotel .. the area is great because you’re in the center of everything but that’s also the bad part. You’re in the center of everything including drug addicts and homeless ppl. The entrance to get in the hotel is under construction with not much signs to tell you which door to go through . Rooms were spacious and clean but we walked into a hotel that sounded like a night club because their was a party happening there so I didn’t really like that much .staff was very nice but if your iffy about staying in certain areas then this might not be the place

Excellent location for sightseeing transportation food options just a great hotel

Great property and wonderful stay. Across the street from SEPTA which was awesome. No more Ubers!

Excellent location

We stayed here one night for a day to while visiting New York. The hotel was fantastic and the location perfect. Really close to all of the main tourist spots. The bed was so comfortable as was the whole room. There was free coffee in the room. We loved the bar and restaurant in the lobby and even stayed in for dinner there.

Great area! Close to subway and walking distance to Reading Terminal Market full of lots of yummy food!

Good hotel in a sketchy environment

Access to great bars and restaurants and the train.

Perfectly located, right next to reading market. Very nice

Stayed for a conference. Hotel is nice and lots of restaurants and shops around it. Philly has some panhandlers, but that’s not on the hotel.

The facility was great and the staff (for the most part) was very good. We rate this 4 stars rather than 5 primarily due to the restaurant which we found over priced (especially for the steak) and with a very limited menu.

Excellent room and great amenities. Room service was the best I ever had!

My husband and I had the best meal we have ever had at the hotel restaurant. Absolutely amazing with delicious vintage inspired cocktails.

Excellent staff - very helpful and friendly. The hotel has a lot of dining options which were helpful and convenient.

We stayed here one night for a day to while visiting New York. The hotel was fantastic and the location perfect. Really close to all of the main tourist spots. The bed was so comfortable as was the whole room. There was free coffee in the room. We loved the bar and restaurant in the lobby and even stayed in for dinner there.

Great service, great bar and restaurant

Nice value, good dining on property, landmark building.

Clean room, amazing staff, hotel restaurant was delicious and staff was top tier. I have zero complaints from my stay. I definitely will book with them when I return to Philly.

The hotel staff were amazing and made it a pleasant experience. Location is amazing. Walking distance from several areas and really close to the Reading Market. We had breakfast on the hotel restaurant one day, the buffet was way over priced and the options extremely limited. The food didn’t taste good. I had better breakfast on Holiday Inn’s before.

Property was in a great location. Very helpful valet, front desk, suitcase assistant. Nice bar staff. Food at happy hour and for the grab and go breakfast were good!