Homewood Suites by Hilton Jackson-Ridgeland

The first suite was horrible the snick leak the tub dripped there was someone else’s toothbrush and toothpaste on the tub. The bathroom just had not been cleaned completely. There was a horrible smell throughout the hotel the elevator was old and noisy, made a crick and sound like he was just going to stop. I have never been at a Hilton that was so BAD.

The hotel was not to our satisfactory at all. We had several issues during our stay. The lighting in the den was dim. The lighting in the kitchen was motion activated and only stayed on for a few seconds. The motion device was hidden over the microwave. It was difficult to locate. The kitchen sink leaked water on the floor. The sofa had stains on it. The sofa bed had no sheets. The telephone did not work. The pots were dirty. There was a smell in the room when we walked in. The elevator stopped working during our stay. We arrived at the breakfast buffet approximately 30 minutes after it started and they were out of some items and did not replenish.

Front desk staff was amazing. Alaina was super helpful as well as the rest of the staff. The elevators were down and the maintenance guy jumped right in to help us move our luggage

Family friendly spacious for family of 6 or more some what walkable no side walks there is a park 6 min from the hotel if u drive. Didn't like that there was no indoor pool and not many non pork items for breakfast other than that loved it.There is an outdoor pool if u go during warmer season.

Nice facility with a few minor maintenance issues like flooring needs to be replaced/ repaired second floor hallway. Other than that it was a great experience.

The hotel was nice. Recently updated and painted. Good price.

It was good to have a hot breakfast. Missed the pool but understand the season.

Room was great but pool wasn’t open. Kids were disappointed. Would have been nice if website said pool was not open yet.

Property was dirty, pool was green. People running up and down the hallways all night. I think someone from corporate needs to check in on this hotel.

The property was clean. The breakfast and reception food was well prepared and tasty. The staff was friendly and the gym was equipment met my needs.

This was the 2nd stay in this hotel in a week. We stayed overnight driving through as part of a week vacation and again for one night on the way home. The first stay was great. We had the same expectation, especially for nearly $240 for a short night stay arriving at 6:30pm and leaving by 9:30 am. We were disappointed to say the least. Immediately upon arrival, the room smelled musty. The bedroom had carpet tiles that were rolled up and a tripping hazard, there was approximately 1/4 roll of toilet tissue and no spare roll, 2 towel sets, the bathroom door wouldn't close, mold on the bathroom wall, toilet wobbled and banged against the wall and the shower/tub dripped all night. The guest services did respond with additional towels and toilet tissue. I guess we just expected more for the price and a recent stay that was much better.

The first suite was horrible the snick leak the tub dripped there was someone else’s toothbrush and toothpaste on the tub. The bathroom just had not been cleaned completely. There was a horrible smell throughout the hotel the elevator was old and noisy, made a crick and sound like he was just going to stop. I have never been at a Hilton that was so BAD.

The best part about this place is the best restaurant Ive ever been to in my life is across the street. MM Shapley is amazing all around and worthy of Michelin rating and or Beard award. Never recommended by hotel staff. Rooms were...ok. amenities hot water workable shower and equipment. Until I woke up at 2 am itching all over and with welts on my legs and ankles. Pretty sure these were bed bugs. Over a dozen blister like welts up to the size of a dime on each leg in a row. I mentioned to staff in the AM and they said they would get it taken care of. I still itch and the bites are still there. Worst experience ever. No comp offer or anything. Desk said they would ask management to defer points on Hilton rewards. Nothing happened. Shouldnt have paid at all.

Called ahead and informed staff we were going to be late arriving. Also requested they have accommodations of towels in the room for the number of people in our party. Arrived had to wait for 14 minutes before anyone checked us in. Got to the room and had to go back downstairs for towels. The room was dirty and looked like someone tried to just put lipstick on an old cow. The floors looked horrible In the room the elevator and the hall. It looked like an old building some tried to cheaply fix up. The sofa sleeper mattress was stained and wore out. Would no go back or recommend. Expected more and have received better out of other Hilton properties.

The clerk at the front desk was extremely rude, unhelpful, and unwilling to assist with an issue. The carpet had not been vacuumed and had particles including hair, popcorn, paper pieces and dirt particles. The bathroom light did not work. The hallways smelled and the elevators were nasty. I do not recommend this hotel. I give it a 0-10. DO NOT DO IT! Pictures are deceiving.

It was nice just wasn’t fully clean like little candy was left under the table & it was a big cockroach but besides that it was nice

When we first checked in, they told us that their washer broke, but they were bringing us towels shortly. Ok, things happen. Our first room had unmade beds, so they gave us another one. That room had beds made, but overall the room was dirty. I realized after our first night, there was snot by the tv on the wall. We never got towels when we got back into our room around 5 pm. We called and asked for some. We finally got 2 towels for 3 people! The front desk person said that’s all that they had! Breakfast was chaotic. It opens at 7 am, but it’s not ready at 7. They are still setting up breakfast if they turn on all of the items.

I will never stay at this location again. I called to see how early I could check in. The lady said callback at 1. I called back & was told my room was available. Arrived 45 minutes later. Checked in & unloaded the luggage. I wanted to see the room before taking our stuff up. The room wasn’t cleaned. The beds weren’t made & trash was in the room. I told the front desk. She called someone to find out what’s going on. Then she told me the room wouldn’t be ready until 3. We had to sit in the lobby & wait. It was after 3 & she told me they got another room available so I won’t be going to the original room #331 because she didn’t know when it would be ready. They moved me to 115. Entered the room. Sanitized everything & unpacked our stuff. The air wasn’t working. At this time it’s a guy at the front desk. He wasn’t friendly at all. He had me standing there for a while. He then told me they had 215 available. I told him I wanted to check it out 1st. I had somewhere to be and he refused to let me move rooms when I got back. So I had to move right away and they didn’t offer to help me. I stayed here 6 days and 5 night no one came to clean my room. They told me I was only scheduled for stay over which is crazy. They had no garbage bags. I purchased my own tissue and garbage bags. It was like pulling teeth to get towels. The breakfast was about the only enjoyable thing. This was my 2nd time staying here in over 5 years. I had an issue that time as well but this time was worse.

Property was dirty, pool was green. People running up and down the hallways all night. I think someone from corporate needs to check in on this hotel.

Room smelled like old carpet. There were hairs on majority of the towels.

The experience was uncomfortable because of the water temperature, my daughter took a shower at 7pm after checking in and the water never warmed up. We were thinking maybe there was high usage due to the time of day and decided to try the water again at 5am the next morning. When we tried again the water never warmed up without having to be ran through the tub faucet versus the shower head. Each time the toilet was flushed there was a puddle of water. This made us use our original towels. When we asked for more they were readily available. We also had trouble sleeping due to the guest whose room was on the opposite side of our wall. Beginning around 11:40 or so there was loud music and partying. We tried calling the front desk operator for 15 mins without a response before we went down stairs to the desk at midnight. When I got there she was seated in the office area . I shared the concerns about calling but not receiving an answer along with the noise concerns. She apologized about the phone and responded to the noise complaint. I shared with her that if we heard the noise again and couldn’t get in touch with the desk we would call in the complaint to the police department. I got back to the room at 12:10 and was able to sleep until 1:40 when the parting and music started back. I tried calling the front desk but no response from there I called the police dep.

Overall, not a great experience. Booked a 2 bedroom suite that would fit 7 people, but was given a 1 bedroom suite with a single pull-out couch that could only reasonably sleep 5. Only 2 towels in a room supposedly meant for 7 people. Phone did not work so had to go down to lobby to ask for more. Were told they were currently out but would bring some later. They ended up bringing us 5 additional hand towels rather than any full-size ones. Only half the outlets worked.

I love my room

The pictures made the room look bigger than what it was. We got the king size suite with the sofa bed. I wish it wasnt such a tight squeeze. But the staff and food quality made up for it honestly. They were so nice and the breakfast was delicious! Thank yall for such a wonderful experience!

Stayed in a double suite. Loved having the extra space to relax in. Room was super clean and comfy. Staff were sweet as could be.

The rooms are spacious, the facilities need some TLC. The door was super hard to open, the walls weren’t soundproofed even a little bit, when the storm woke me at 11 and I called to ask for a late check out I realized the phone didn’t work, then the front desk clerk was rude, they were out of toothpaste at the front desk, the beds were comfortable and check in and out through the app was nice. The remodeled rooms were well styled and laid out.

Such a disappointing stay. To start, the room said it slept 7, but where? There were 2 full sized beds in the bedroom (without a door, so no really a separate bedroom as described) and a pullout couch that was smaller then a full and only slightly bigger then a twin sized mattress. The hotel is clearly under construction. The first night we were in a room without air-conditioning. It was over 80 degrees even with the windows open and ceiling fan on. We were moved to a new room the second day with a dysfunctional microwave that beeped and flashed lights all night. And since there was no door on the bedroom, no one slept (either night. It's really hard to sleep in a pile of sweat). I had wiped up some water on the bathroom floor and the rag was literally black. Not to mention, the room pictured (and subsequently paid for) showed TWO bedrooms, which the hotel said didn't exist. Overall, terrible. I wouldn't go there again. Run down. No quality control. Dirty. Wasn't worth the over $200 a night.

The staff was extremely friendly and helpful. The rooms themselves were a bit dated but spacious, clean and comfortable. Overall, this was a very pleasant stay.

Smells like roach spray…rooms aren’t anything like the picture

Bed wasn’t very comfortable. Toilet kept turning on to refill throughout the night.

Staff was very nice and welcoming!! Very good customer service!!

Front desk staff was amazing. Alaina was super helpful as well as the rest of the staff. The elevators were down and the maintenance guy jumped right in to help us move our luggage

Breakfast buffet was one of the best I've had. Front desk staff was very friendly and helpful. Excellent stay. I highly recommend!

I never checked in. I called to cancel and was told to have my third party company contact the property that I could not called the hotel. She was very rude. I bought the extra insurance and was still charged full price for somewhere I did not stay.

The staff was extremely friendly and helpful. The rooms themselves were a bit dated but spacious, clean and comfortable. Overall, this was a very pleasant stay.

The clerk at the front desk was extremely rude, unhelpful, and unwilling to assist with an issue. The carpet had not been vacuumed and had particles including hair, popcorn, paper pieces and dirt particles. The bathroom light did not work. The hallways smelled and the elevators were nasty. I do not recommend this hotel. I give it a 0-10. DO NOT DO IT! Pictures are deceiving.

I will never stay at this location again. I called to see how early I could check in. The lady said callback at 1. I called back & was told my room was available. Arrived 45 minutes later. Checked in & unloaded the luggage. I wanted to see the room before taking our stuff up. The room wasn’t cleaned. The beds weren’t made & trash was in the room. I told the front desk. She called someone to find out what’s going on. Then she told me the room wouldn’t be ready until 3. We had to sit in the lobby & wait. It was after 3 & she told me they got another room available so I won’t be going to the original room #331 because she didn’t know when it would be ready. They moved me to 115. Entered the room. Sanitized everything & unpacked our stuff. The air wasn’t working. At this time it’s a guy at the front desk. He wasn’t friendly at all. He had me standing there for a while. He then told me they had 215 available. I told him I wanted to check it out 1st. I had somewhere to be and he refused to let me move rooms when I got back. So I had to move right away and they didn’t offer to help me. I stayed here 6 days and 5 night no one came to clean my room. They told me I was only scheduled for stay over which is crazy. They had no garbage bags. I purchased my own tissue and garbage bags. It was like pulling teeth to get towels. The breakfast was about the only enjoyable thing. This was my 2nd time staying here in over 5 years. I had an issue that time as well but this time was worse.

The property was clean. The breakfast and reception food was well prepared and tasty. The staff was friendly and the gym was equipment met my needs.

Everything was wonderful Ms. Blue was the best! It was a please! Thanks and my family will be back soon

Charged 3 times and waited over 1 hour to get checked in

Good experience with this hotel. Location is very good with good choices of food nearby and grocery stores are nearby too.

Family friendly spacious for family of 6 or more some what walkable no side walks there is a park 6 min from the hotel if u drive. Didn't like that there was no indoor pool and not many non pork items for breakfast other than that loved it.There is an outdoor pool if u go during warmer season.

I was greeted by such wonderful hosts in the hotel lobby that offered me bottled water and assistance on anything that I might need. I felt safe on the property and my room was clean and ready upon my arrival. The property in front of the hotel had beautiful trees.

The hotel was not to our satisfactory at all. We had several issues during our stay. The lighting in the den was dim. The lighting in the kitchen was motion activated and only stayed on for a few seconds. The motion device was hidden over the microwave. It was difficult to locate. The kitchen sink leaked water on the floor. The sofa had stains on it. The sofa bed had no sheets. The telephone did not work. The pots were dirty. There was a smell in the room when we walked in. The elevator stopped working during our stay. We arrived at the breakfast buffet approximately 30 minutes after it started and they were out of some items and did not replenish.

The pictures made the room look bigger than what it was. We got the king size suite with the sofa bed. I wish it wasnt such a tight squeeze. But the staff and food quality made up for it honestly. They were so nice and the breakfast was delicious! Thank yall for such a wonderful experience!

Breakfast buffet was one of the best I've had. Front desk staff was very friendly and helpful. Excellent stay. I highly recommend!

Family friendly spacious for family of 6 or more some what walkable no side walks there is a park 6 min from the hotel if u drive. Didn't like that there was no indoor pool and not many non pork items for breakfast other than that loved it.There is an outdoor pool if u go during warmer season.

It was good to have a hot breakfast. Missed the pool but understand the season.

Great Breakfast. Clean place

When we first checked in, they told us that their washer broke, but they were bringing us towels shortly. Ok, things happen. Our first room had unmade beds, so they gave us another one. That room had beds made, but overall the room was dirty. I realized after our first night, there was snot by the tv on the wall. We never got towels when we got back into our room around 5 pm. We called and asked for some. We finally got 2 towels for 3 people! The front desk person said that’s all that they had! Breakfast was chaotic. It opens at 7 am, but it’s not ready at 7. They are still setting up breakfast if they turn on all of the items.

Breakfast was delicious-met the cook (she was very pleasant & helpful)! Overall, anything that was asked upon, there wasn't an issue of receiving!

Smelled weird and smokey. Breakfast was not good at all.

The property was clean. The breakfast and reception food was well prepared and tasty. The staff was friendly and the gym was equipment met my needs.