Holiday Inn Express Hotel & Suites Kinston by IHG

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I booked a standard room with a king sized bed for my wife and myself. At the last minute our daughter came with us. I asked the hotel attendant during check-in if he could change my room to a room with two queen beds instead. He indeed changed our room to a double queen room and even let us check-in early.

Hotel was clean but a little dated. Biggest issue was front desk clerk. Went to request an extra towel for my wife to dry her hair, only 2 towels for 2 guests, and was treated with a rude attitude. Wanted me to turn in my used towels for exchange. This I understand in some locations, but this was supposedly a “nicer” place of business. Reported employee to management the next morning and they just shrugged it off with no offer of apology or any mention of taking it up with the night staff

My room could have been cleaner, the hallway was incredibly warm compared to other areas, the frobt desk staff wasn’t helpful with the noise from other guest.

Customer