Sleep Inn Matthews-Charlotte

Poor experience with manager. Booked under my husband's name. He couldn't make it in time so I checked in. Same address on reservation as my ID AND I used my card to pay and had it available. Would not allow me to check in without a $100 CASH deposit. We did get it back after the room was checked. Vending machine did not take cash, pool was not available. Breakfast horrible 1 protein & egg. No yogurts, bottles of milk, or muffins available. Bread and plain bagels only. Person working Saturday evening was very nice. Only 2 towels in room for 5 night stay. I asked for 2 more and told it would be an extra $20. Room above me. I believe was not a guest room.. from 11:30pm to about 1am and from 5am to 730am sounded like people were simply picking up furniture and dropping it on tge floor. I have stated at numerous Choice properties without issue. I would avoid this one if possible.

I will stay again I will

I always stay at Sleep Inn in Matthews when I come to North Carolina to visit it's very clean place and a great experience the step is excellent

The place was a mess. The room was dirty. My keycard would randomly stop working which was apparently normal. The hot water took 10 mins of run time to warm up to room temperature. The phone in my room to call the front desk wasn’t working. The sign in front of the hotel said no smoking by the entrances yet the staff members would smoke right by the door. Terrible experience

Staff didn’t make much of a difference. Not friendly demeanor but not mean. Rooms and hotel are very dirty and musty smelling. Don’t recommend staying here.