InTown Suites Extended Stay Raleigh NC- Capital Blvd

RUN! DONT DO IT!! I arrived on Saturday I had decided to trust the pictures and take a chance.. BIG MISTAKE. After driving 5 hours I arrived at 4pm and the woman at the desk informed me that they run out of rooms on Fridays and that regardless of reservation she gives out what’s available, the room I reserved was a premium since the website said it was updated. I asked to see the traditional room (last room available) and it was horrendous.. cramped, dirty, and smelled like weed. A cabinet door was just laying in the middle of the floor, and another against the wall.. there were stains all over and the property was filthy with broken glass and trash. Luckily since they gave my room away before I’d even arrived the woman at the desk said they would cancel my reservation and i wouldn’t be charged but they already took the first night fee and it was never reimbursed as promised. As a woman I felt completely unsafe even walking to look at the room let alone stay there.. the building also had a huge section outer section under construction where it looked like the wood had rotted away. Just don’t do it… after living here in my permanent rental for a month the locals tell me that area isn’t at all safe.

The worst experience ever,rude and wakes you up for nothing every morning,I had 4days left to stay and I just left. F that place and those women

I had to wait outside for 3 hours to be able to get in my room (which the door was locked.) I had to contact housekeeping several times in order for them to sorta properly clean my room upon arrival. Maintenance had to be called multiple time for the person to fix several problems in my room. Corporate came for an inspection and corporate ultimately got me another room that was suitable for me to stay in and then the manager decided to charge for the room that corporate ultimately put me in. Not I am paying more than what I did upon arrival because I was put in a “premium” room which is called premium only because it was renovated. I give this property a review of 2 stars out of 5 because of what I had to go through. Subpar conditions at this place.

I like everything but the manager. She was rued when I had questions about the best way to pay by the week or by weekly. Just did not seem interested in helping me at all. It was not just one day, I had multiple interactions with her.

Run this place is ran down