Extended Stay America Suites - Raleigh - North Raleigh - Wake Towne Dr

Reservei um quarto luxo com duas camas de casal e na hora do check-in informaram não haver quarto disponível, apenas de uma cama de casal com um sofá cama, aceitamos, mas ao montar o sofá cama, o colchao era horrível, sentia as molas e super fino. O corredor do terceiro andar fedia a cigarro e urina de cachorro, horrível! O chão do quarto grudava e a cozinha nao oferecia nenhum utensílio. O cafe da manhã nao existe, é apenas uma garrafa de café que fica na recepção. Não recomendo.

Room was adequately clean but showing wear and tear. Bed

Clean rooms and friendly staff

Booked months in advance. Arrived at this hotel after receiving a confirmation for my stay. Was told upon arrival my booking had been canceled and they had no rooms available. This was a large convention weekend and every hotel had been booked for weeks. Will never book through this hotel chain again. Customer service was horrible. Did not offer another option. No sorry. Just nope I see they canceled your room. Too bad.

Poor excuse for an extended stay. The first night I woke up with my back aching because the bed was lopsided and leaning. I was allowed to switch rooms the next morning but it would have been nice to receive some sort of compensation, like a discount, for the inconvenience and broken bed. The hotel is NOT clean. The chairs and tables had residue & hair on them. It stinks like animals and body odor in nearly every area. The dishes that I ordered for my room were dirty. The doors you have to hold open yourself when trying to bring all your stuff inside. How frustrating is that! Most hotels have automatic doors but this one doesn't. And the staff doesn't offer to open or hold the door open when you're trying to bring in your cart and heavy bags. The staff is NEVER at the front desk. Every time I called needing something, there was no answer. Had to go downstairs and stand there waiting and tapping the countertops hoping someone would come back to assist. The breakfast is also extremely poor and should be called a "snack". It's unhealthy and just processed packaged items that you eat heat in the microwave. Coffee was also unavailable because I make my own and they were out of coffee pots for the rooms. I'm grateful for a place to stay but very disappointed in how any property owner would allow there businesses to be ran like this.