西布魯克智選假日套房飯店 IHG 旗下飯店

Pool was closed and there was no advance notice.

My room was very clean however, the elevator was shut down for e of my 3 nights. I had a ton of luggage and had to carry everything down 3 flights of stairs when I left. Very inconvenient. Orher than that, it was a great stay amd I will return. Tony Monfils

Hot water lukewarm

Lost power and did not have power for entire stay it flickered on and off

We lost power so we had no hot water no lights in the bathroom and no AC! They said they would refund 10% of what we paid and they never did.

Elevator did not work. We are age 80 folks and had to carry luggage up and down stairs. No help or refund was offered.

Well there was no power no elevators & we were on 3rd floor no air conditioner & no hot water dark hallways had to use lighter to c room numbers & they said couldn’t refund money cuz booked thru 3rd party we we’re staying near beach & all hotels around us booked cuz it was July 4th weekend

I didn't like that the pool water was so cold. On one of the days during my stay the pool was closed for cleaning and didn't reopen until a hour before closing time. Breakfast was not great not much variation.

Breakfast was nice. This place was pretty clean. Pool was a little chilly but still a nice bonus.

It was clean but we woke up to no hot water and it did not come on prior to check out.

We had cockroaches in our bathroom 2 out of 3 mornings we stayed there!! I killed them and brought them down to the desk both mornings. The first morning the girl said they’d do a deep clean on the room. The second morning I brought one down and the guy could barely speak English and just stood there with a blank look on his face. Once was bad enough but 2 days in a row was totally unacceptable!! We’ve stayed there in the past and it was decent but I’m going to say we’ll never be back!!

The floors were absolutely dirty. There was mold in the showers. The rooms stunk. It was a horrible experience. Not to mention I had also encouraged 5 guests to stay at the hotel with me and I was highly embarrassed. The ice machine was broken . Upon addressing the manager myself and my mother were told by her it’s not her problem due to booking with a third party.

Very nice condition generally. Only concern was musty smell in 105 when we entered the room.

Very clean and modern room. Breakfast was good.

Super clean, comfortable bed ,nice sitting area and table. Area for luggage. Spacious room. Good breakfast. Good coffee

Very Clean and up to date

Room very clean

The desk, kitchen, and cleaning staff are wonderful, courteous people. The hotel is located next to a trucking company which is noisy at night. There was a strong sewer odor in the room when we walked in on the second day after being away all day. We opened the windows and cleared it out. There is a plumbing vent problem which should be looked at.

Very clean, large, and modern rooms. Ann excellent value!

Nasty carpet stains in room. Pseudo-clean bathroom. Devoid of hot water. Received email via hotels.com, supposedly from hotel, stating my credit card was rejected, however the reservation and payment was made 8.5 months earlier (confirmed withdrawn from bank at that time). Dude at the desk said it wasn’t from them. So I now wonder if hotels.com got hacked. Won’t stay in IHG facility again, and reluctant to use hotels.com/expedia for future travels.

1. 1 day before my arrival, the hotel told me my reserved room is not available anymore. Then it turns out to be a mistake but really make me upset. 2. The hot water only last no more than 3 minutes and stopped in the middle of my shower. Although we were told the maintenance will check it, but the whole morning we were unable to take showers and nobody helped. Really want refund for the disappointing service

Super clean, comfortable bed ,nice sitting area and table. Area for luggage. Spacious room. Good breakfast. Good coffee

Loved the big king bed. The room also had a great bathroom, Keurig coffee machine, microwave, and fridge. Very happy!

Very clean, large, and modern rooms. Ann excellent value!

The AC was so loud, it was difficult to sleep. And the walls and doors are paper thin so you could hear the neighbours.

Clean and modern rooms with essential amenities.

Hotel was great. Comfortable and quiet. The room was very clean, and well maintained. The bed was comfortable.

Nice hotel, clean room, and good breakfast. The only negative is the walls are thin and we could hear our neighbors.

Hotel staff unable to process not check in efficiently... took almost 10 minutes? ** room was only 48 degrees COLD... and took over 1 hour to heat up... beware that hotel staff only stated to turn heat on and no apologies offered? room so cold with hotel barely occupied? ... also took longer than normal for room check in process on hotel computer... WHY?

Being situated behind a run down, closed dollar tree was a bit of an eyesore. Looking out of my room window to a lot full of shipping containers wasn’t a very good view. Then I noticed signs in the parking lot saying “hotel is not responsible for vehicles being broken into,” which made me look up crime rate for the area, and there’s a higher than national average of crime rate for this area. So the area of this hotel wasn’t very pleasant. The room was clean and the staff was friendly. The breakfast food the first morning wasn’t very good, the second day was better.

All staff were very friendly and the housekeeping staff were excellent! The breakfast was very tasty and staff were always refilling items to make sure all items were available to everyone!

Supposed to have daily room cleaning. Didn't come at all first day. Second day they literally threw the blanket up on the bed and left dirty washcloths in the bathroom. Otherwise, room was large, comfortable bed. Nice breakfast.

Excellent and friendly staff!

I was disappointed with the hotel's service and cleanliness for children. I had paid for a room for three people and requested a crib, but it wasn't ready when I arrived. When I finally got the crib, the bed sheet was dirty with food crusted on it. The concierge gave me a non-fitted sheet instead of a new one, and he got upset when I declined to use the dirty sheet. Overall, I was not impressed.

The desk clerk accidentally charged me twice for the room. It was a like hurting cats to get it straightened out.

Staff was very helpful and friendly.

I stayed here with my husband for our Wedding, and I wish I could say that our stay was well spent, but that couldn't further from the truth. The man was absolutely rude at the front desk, with absolutely no compassion. I called down to request towels and blankets to be brought to my room, and he told me I had to come to the front desk to get them. When I refused, he huffed and said "fine, give me 5 minutes". When he finally came to the room, all I recieved was one extra blanket and one extra sheet, no towels. And don't get me started if you want to pay with cash, they give you a hard time, they charge your card first, to then offer a refund which takes 3-5 business days to be refunded back into your account. I will NEVER return to this establishment!

Room was as you would expect but the staff has alot to learn. Was charged 3x for the same consession item. Employees were not professional.

Staff was very friendly and helpful!

These people can’t find my reservation and have kept me waiting at the desk for 45 minutes . Totally unacceptable

Holiday Inn Express is one of our preferred hotels when we’re traveling. The Seabrook location did not disappoint. There’s a lot of restaurants to choose from, some are within walking distance, as well as grocery stores and other stores. The area appeared to be safe.

Close drive to the beach, reasonable price, clean, great service

Room was clean and facility was convenient to I-95. Staff was friendly.

The location was perfect for being near downtown Portsmouth without being too close. It was next to a Walmart with EV charging and near multiple restaurants. The hotel stay was quiet. The bed comfortable.

We stayed here for two nights. The room was spacious, very clean and quiet. The location isn’t the greatest but it is convenient to shopping and highways. The Holiday Inn Express is just a good as any Marriott or Hilton hotel. Would definitely stay again!

Nice hotel, clean, easy parking. close to everything you'd need.

Easy to get to beach but far enough away so we didn't have to deal with late night noise.

Close to everything, quiet, excellent service.. No view.... tractor trailer view

Just an overnight on a road trip...but was comfortable and convenient. Only problem was finding the turnoff to the hotel. The sign is there, you see the hotel, but how to get there is momentarily tricky. NOT a reason to not stay there

Nice location, near shops and restaurants. About 20min from beach. Clean room. Comfortable bed. Nice pool. Friendly staff.

All staff were very friendly and the housekeeping staff were excellent! The breakfast was very tasty and staff were always refilling items to make sure all items were available to everyone!

Great room and breakfast

The breakfast options were poor compared to equivalent hotels: no yogurt, no muffins, pancake machine barely works… one per 10 minutes. No cream cheese for the bagels. No fruits. Everything is disposable and no ecological reusable choices.

Great breakfast and rooms were clean and beds were very comfortable.

Very clean, well-maintained hotel - compliments to housekeeping! Good location with plenty of restaurant options nearby. Close drive to Hampton Beach and Portsmouth. My only negative opinion is that the breakfast was subpar. Would have been nice to have fresh fruit options other than whole bananas and apples. Kitchen and dining area also needs better venting fans. Strong, fried (or burnt) odors permeate lobby areas and elevator.

Overall, our hotel experience was good. This hotel was expensive for what it was... and breakfast was included, which most hotels do. The breakfast that was offered was poor quality and several things were broken such as the pancake machine and the juice machine, and we have kids that would have liked that, so that was really frustrating. We went out to breakfast instead.

The room was clean, and spacious. The facility was clean. The breakfast was disappointing. We have been to many Holiday Inn Express and never had such limited options. Booking a hotel with breakfast is a huge plus for us and this was such a let down!

Would have been nice if they had almond or lactose free milk for people that are allergic to milk . Quite disappointing .

The breakfast was great every day staff did a great job.

Everything went well! Super clean and spacious bedroom and bathroom. Bedsheets very soft! Mattress very comfortable! A nightlight in the bathroom was a nice touch! Breakfast was very good and had plenty of choices. Coffee maker grinds the coffee beans just before brewing… a plus. Angela.