莫瓦萬怡酒店

The hotel was not terrible but they definitely have work to do. First thing to note is they hold $50 on your card for incidentals and they charge $10 per night for parking in a tiny side lot that isn’t even covered or secured and they don’t tell you this up front. Second, the rooms definitely need help. The cabinet where the fridge was was broken and wouldn’t close, the shower was less than spectacular, there’s no fan in the bathroom so it becomes a steam room and things weren’t exactly immaculate. The staff wasn’t very kind. We went to the cafe and asked for some silverware because our food was delivered without any and she gave us a dirty look and only one set of silverware. I had to go back and ask someone else and explicitly say we had 5 people that needed silverware to eat. And then last - checkout is at noon but at 9am the cleaning staff was letting themselves into our room very loudly waking us up abruptly on a Sunday morning. Not really what I would expect from a Marriott hotel at this price point.

Black mold in the bathroom, the A/C unit sounded like a race car driving through the room at random times during the night, stains on the bathroom wallpaper, the streaming services in the TV would not connect to internet. I understand they are in the middle of some renovations, but that is no excuse for mold, poor a/c units, stains and services not working. If I were staying any longer than the quick one night stop, I would have asked for a different room.

I booked a room with 2 queen beds and a pull-out couch and entered 1 adult and 4 children in my reservation. Upon arrival, they gave us a room without a pull-out couch. They did not have a room to accommodate us.

We arrived for a wedding with my kids. My son is disabled and has trouble with stairs. When we arrived I learned the elevator was not working and we would have to go up 3 flights of stairs to bring our things. When expressed concern over this issue to the front desk woman she told me to go somewhere else. I have never seen such poor customer service. The manager helped us find a room on the first floor that was an executive suite. It wasn't meant for a family but we made due. It wasn't clean or comfortable but it was a bed. Avoid this place at all costs. Its dirty the food isn't great and the service leaves little to be desired.

Bad