蒙特威爾萬怡飯店

Everything great but I did not like paying for parking.

10 bucks a night to park, this isnt new york city. What a joke. Ac didnt work so got back after a wedding to a room that was 75 degrees. Smoke detector was flashing green all night like a strobe, in the morning the staff never apologized just said there is nothing they can do about it. Thanks

We always enjoy the property. We come once a year from Florida to visit family. But we were negatively surprised that this visit we were charged for parking for each of the four nights we were there!

The property is remolded and is in a great location. My problem with the hotel is they charge you for EARLY CHECKIN. WHAT?!? I've never heard of that before. I believe the hotel is taking advantage of people at our most vulnerable state. Don't gouge people for every dime. If your property is good people will come. Also, I did not know there was a charge to park my car until I checked out.

It’s unbelievable they charged $$$DAY FOR PARKING ON THIER PROPERTY!!! $$$.00 pet fee !!!! I’ve stayed at many other hotels paying a $$. 00 pet fee and no parking lot fee ….. plus add state , local, and other taxes which tacked on another amount of $$$.from my $$$00 room fee ….. what a rip off 😡

We were unaware of the ten dollar daily parking fee and will once again stay at Hilton properties.

Parking charge was not disclosed at time of booking. Oddly laid out facility.

Good location for us. 2 very comfy queen beds were key. Dinner options at the quiet and well serviced bar vs in a very noisy club adjacent were easy to decide. CVS and bagel shop across the street. Didn’t like the unexpected $15 parking fee.

We chose the Courtyard Marriott Montvale because it offered an EV charging unit. Well it didn't work and we even had the maintenance guy look at it. We booked here so that we could charge our car conveniently. They also charged us $10 for parking which is ridiculous considering there was ample self parking.The back door was broken and wouldn't close so anyone could have walked in and it slammed loudly every time someone used it. The ice machine didn't work and they charged us $2 for a bottle of water that most hotels hand out at check in. Overall the hotel was pretty run down. The only bright spot was the restaurant Fire and Oak.

Parking should be free in Montvale NJ

It’s very clean

Room and hotel overall were immaculately maintained and clean.

Nice clean hotel and room.

Clean room and the check in guys were good

Comfortable and clean room; courteous staff.

Very clean!

Up to date physical facility, strong amenities, courteous, friendly and helpful staff, very nice and immaculate room.

They don’t have a microwave in the room which is essential. The hotel is clean.

Great hotel. Very clean room and comfortable

The staff was great and the rooms and property were clean and fresh looking. The staff at the bistro were very nice too.

Great location & rooms spacious. Heater in room a bit loud but nothing too bad.

10 bucks a night to park, this isnt new york city. What a joke. Ac didnt work so got back after a wedding to a room that was 75 degrees. Smoke detector was flashing green all night like a strobe, in the morning the staff never apologized just said there is nothing they can do about it. Thanks

Make sure you\'re not put in a handicapped-accessible room unless you need it! We were, w/o need or request, and this is a massive hotel (so I\'m sure it was not b/c they were so full). The bed was very low, there was no vanity in the bathroom, just a small table, and there was no fridge in the cabinet where it should have been. I requested one, was told it would be there soon (though "there\'s a language barrier w/ housekeeping") and a guy arrived with an industrial fan. He returned w/ a small fridge, when I showed him what was needed, and he returned with a fridge that didn\'t fit in the cabinet. So, we had that ugly box sitting on the floor outside the cabinet! I requested a room change but was assured that it would be handled. The room was "Spartan." Not one decorative item on the walls, and all grays (with a burnt-orange chair, fortunately). I think it\'s just been remodeled...tho the fridge cabinet is too small for a small fridge! Cocktail lounge was incredibly noisy, so we went to the back dining room...just as raucous, so we chose to eat in the bar. The food was great! Unfortunately, the room was not.

I liked everything about the stay except for the barking dog next door for the last night of my stay. Lasted a bit past midnight.

Comfortable and clean room; courteous staff.

No hot water in the shower and never was able to get the front desk to answer before I went out

The property is nice, the bed was super comfortable. The only complaint I have was the noise. I think there was a wedding party and their guests at the hotel. When they were in the hallway they were pretty loud. Other than that, I don’t have any complaints.

It was a short stay for a wedding, my only complaint was refrigerator in room was very loud from a humming motor

Overall, the stay was just ok. The shower and fridge did not work properly and I was really surprised there was no microwave in the room. Additionally, it appeared as if the room was not used in awhile and was not prepped for new guests.

They don’t have a microwave in the room which is essential. The hotel is clean.

Expedia canceled my reservation at midnight the day I was supposed to check in. When I called the hotel, they said Expedia did it, Expedia said the hotel overbooked. Either way, we were cancelled just 12 hours before arrival, which is beyond frustrating. Neither the hotel or Expedia was helpful.

Great location! Wonderful patio area. The staff were so friendly!

We had fully paid for our room through Hotels.com. I checked with the receptionist at check-in who acknowledged that the room was fully pre-paid. Nevertheless, at time of check out we saw that our credit card included a duplicate cost for the room. The second receptionist apologized and said the first was new and that’s why the mistake was made. She said she could not reverse the charge and she’d call us after manager arrived at 3PM. It’s now 4:50PM and we called (2nd time!). Another receptionist said that we would have to call Expedia to straighten up the problem! And it was the receptionist’s very mistake. Then he said he would try to work on it tonight. Very bad service. You overcharged us $180 and we want our money back. Plain and simple. Why can’t someone do something about this?

The staff is very friendly and professional. I had in a terrible mood after a 4 and half hour drive in New Jersey traffic. The staff was warm and welcoming. As soon as I walked in the door I felt relaxed and comfortable.

No hot water in the shower and never was able to get the front desk to answer before I went out

Wouldn’t refund my money when a family emergency came up- charged me $751 for NOTHING!!! Will NEVER come to this facility, will be feeling all friends and family as well! Things happen, and you as a company should have some compassion for a person who has a family member DYING!!! Terrible customer service!!!!

Up to date physical facility, strong amenities, courteous, friendly and helpful staff, very nice and immaculate room.

Michael and David were very welcoming and helpful.

Super friendly staff. Plenty of comfortable gathering spaces. Great restaurant

Staff are great. They all made me feel as if I was the only guest there with the attention they gave me. Eric in the evening stayed late to show me how to make the perfect cup of coffee. Thomas in the morning went beyond his regular duties to help me with my oddball request. The maintenance man who stopped his work to show me the fitness room was amazing, too (I am sorry I didn’t get his name).

Great location! Wonderful patio area. The staff were so friendly!

Very clean and a nice area

Easy access to MSK.

Directions to hotel on their website were not accurate. Several Breakfast options were not available .$6.00 bottles of water in room was not welcoming .

location

Also easy access for travel purposes

Good location for us. 2 very comfy queen beds were key. Dinner options at the quiet and well serviced bar vs in a very noisy club adjacent were easy to decide. CVS and bagel shop across the street. Didn’t like the unexpected $15 parking fee.

It was convenient to everything I had to do

We had a great two night stay while attending friend's wedding. The hotel is conveniently located in the the nice area of Montvale. The staff is friendly and accommodating and the on-site restaurant and bar is a great addition to the property.

Staff was friendly and helpful, the area is convenient for shopping and business. Dining options are very good.

Great place, love the restaurant!

Breakfast was supposed to be included in my payment. Instead I was told by the "chef" she had no help and needed to take care of catering to a wedding party breakfast and would return in "5 minutes." Her 5 minutes turned into 25 and in the interim two dozen other guests arrived and had to wait for no service. Since I had a scheduled appointment I had to leave without breakfast. The cushioned chair in my room has a large central stain in the cushion which is a turn-off to sitting in it. The courtesy bar refrigerator in the room made a loud, continuous humming sound. When I told the manager about breakfast not being available as advertised (6:30 to 9:30 am) he replied, "I will look into it." If the "chef" had no help (there was another assistant with her) it would have been better for her to alert this to management in order to provide the help to deliver a paid-for-service rather than put the onus on the customer as too bad for the customer!

Breakfast was scooped out of chafing dishes. Terrible and expensive. Booth was torn in restaurant. Pool area was a mess.

Directions to hotel on their website were not accurate. Several Breakfast options were not available .$6.00 bottles of water in room was not welcoming .

I pre paid for breakfast and they couldn't find it. I pre paid through the app. We had to stay for our first visit at the cancer center across the street. Thanks to someones mistake where I was charged my already stressful day was started off terrible.

The staff was very friendly and accommodating. The property is lovely and very clean. Loved the restaurant.

Team was great at checkin. The property is perfect for a business overnight. Connected restaurant is very good as well

Expensive. No breakfast. No even coffee

Super friendly staff. Plenty of comfortable gathering spaces. Great restaurant

Short stay; last minute booking; loved every single thing about this Marriott Courtyard Hotel. Plan to stay here again the next time that I am in North Jersey.. The restaurant is nothing short of stellar!