彭斯維爾歡朋飯店

Was just an overnight stay, however a very comfortable bed and easy access to/from highway.

Not what I was expecting for a Hampton Inn. The room was disgusting--dirty socks in a cupboard, food particles were on couch, hair in bathtub. Upon check in, I was told a room #. Nothing about the wifi password, where the breakfast was & the hours, where elevators were--nothing. I had to ask. I would say this property would be better priced around $100/night. NOT $150+, based on the lack of cleanliness & poor customer service. I rarely write reviews, as I don't have the time. But this hotel is not worth what they're charging.

EVERYTHING WAS EXCELLENT. I was disappointed that the coffee machine was broken that weekend, causing me to go out to get coffee. But with that setback, my stay was GREAT!

Unfortunately, this was the dirtiest Hampton I have ever stayed at. I arrived after midnight the first night and found dirt and random candies on the floor. The shower had small black hairs, but the bigger issue was the bed, which was covered in small, black, curly hairs. The other bed appeared clean, so I stayed in it because it was already so late. The next morning I woke up with small red bites on my stomach. I reported the cleanliness issues and was offered a room on a floor with a “better cleaner.” My concerns about the hair covered bed were dismissed, and I was told a long term guest was supposedly the reason the room was so dirty. The new room seemed cleaner, but as the day went on I became concerned the bites could potentially be bed bug bites. That night I asked the front desk if they had experienced bed bugs recently. I was told “not in the last few months,” followed by “all hotels have bed bugs” and that nothing could be done. I asked if someone could inspect the original room so I could determine whether my belongings were potentially affected, but I was told no one was available. The staff member also said three other people had stayed in that room that week without issues, which seemed to contradict the explanation that it was dirty because of a longterm guest. I stayed the remaining two nights in the cleaner room and had no major issues. I would have left entirely if I could have found another hotel with last minute availability.

I’ve stayed here before and usually very good. As usual the staff was excellent. The breakfast however was not. And not to have coffee at all!! That is inexcusable for breakfast, especially since there’s a Dunkin close by. They could have provided some at least for guests in the am. Just my 2 cents