Econo Lodge

The building falling apart

Room floor sticky. Outer deck falling apart. Construction material laying around. Loud rap music. Noisy kids

This place is so terrible that we walked into our room and immediately left. Had to find another place to stay. The second floor walkway is propped up with an occasional 2x4. Bags of Quickcrete laying around. Trash everywhere! And the last straw was bugs in the bed! I didn't even stick around to try to get a refund. DO NOT STAY HERE and shame on Expedia for even including this place in their listings!

New floors and paint but broken hair dryer, no toilet paper and bed lights circuit not working until fixed by front desk, Poor and not enough pillows, stairs in rough shape. Good staff but not enough staff

The property was run down. The concrete on the outside of the building is literally crumbling on the underside of the second floor walkway. There were holes in the walls of the room. The floors were filthy. The furniture was old and in bad repair. The “breakfast area” was filthy. The counter was sticky and dirty. If there had been any other option in Brockport I would not have stayed here at all. I booked two nights at this location and left the second night and drove two hours home because I did not want to sleep in this filthy place again. If I could give this property zero stars I would.

The exterior of the building is terrible.

Paint pealing old and run down on the outside area

Very easy to find very easy to park was under construction, so there was a lot going on, but staff was very kind and got a good night sleep.

Superficially updated MOTEL with clever marketing pictures that don't tell the whole truth or deliver promises. The Brockport Econo Lodge was chosen by us for the price point when looking at the final cost of our entire itenerary. That was a mistake that will not be made again. Good: Easy to find, not that far from Rochester (if you are used to Houston, TX distances), well lit, updated security system (all cameras working), very close to food, shopping and downtown Brockport. Breakfast was provided and the staff was very friendly. Bad: Basically this is an older motel that has been updated superficially but would need major rehab to be able to compete with the property next door. The room was unsealed so whatever the weather is outside is also inside. Same goes for connected door and thin walls. Sadly, we had neighbors who couldn't live without their TV on and we were able to hear their shows and what they thought of them moment by moment (hotel wasn't responsible for them but something to be aware of). Stains and mildew were present everywhere. Water pressure was extremely low and was confirmed during our neighbors commercial break conversations. We stayed one night and checked out first thing in the morning to pay for a room at the Best Western next to the Rochester Airport which was also 2 stars and an actual HOTEL.

I liked the fact that the rate was at or below market. My room was clean and the amenities OK. It was convenient to the Wegman's and close to the intersection of 19 and 31 and next to a popular Tim Horton's. The property was not attractive when I pulled up, There were people sitting on plastic chairs and kids running around. One of the women (perhaps a Mom or a grandmom) was yelling at the kids. The overall look of the front and the back was not appealing and the lawn was unkempt. The hotel could certainly use a fresh coat of paint. There was adequate food for my breakfast on Friday, but NOTHING had been restocked on Saturday. One of my class mates attending the reunion just walked through the food area since nothing looked appetizing. I actually did not finish a quart of milk and put it in the refrigerator so that someone could enjoy it with their cereal. There could have been more cereal with less sugar.

We didn't stay the night, at 20:50 i dropped off the room key and a female employee stated no further action needed. Hotel in state of disrepair with unsavory characters outside. Room has sticky floors so much that my kids were making jokes. Kids refused to sleep on the bed. Bed had unidentified bugs under the covers, both sheets had cigarette burns. There was trash around the room , used bandaid, dirty napkins. The AC also had an unidentified pink sticky substance. When in the lobby, the employee was reviewing CCTV footage with what appeared to be a long term guest regarding what seemed to be a car break in incident.

Do not stay here. It is filthy, sheets stained, pillow case and bed spread have burn holes in them. Tub hasnt been deep cleaned ever. Tub black.

Absolutely do not stay, EVEN if you have to. Rooms are literally falling apart, with cabinets missing doors, towel rack missing bars, and lights not working. The floor is sticky and will leave your feet BLACK. Found hair on my bed, likely from a precious occupant

The property was run down. The concrete on the outside of the building is literally crumbling on the underside of the second floor walkway. There were holes in the walls of the room. The floors were filthy. The furniture was old and in bad repair. The “breakfast area” was filthy. The counter was sticky and dirty. If there had been any other option in Brockport I would not have stayed here at all. I booked two nights at this location and left the second night and drove two hours home because I did not want to sleep in this filthy place again. If I could give this property zero stars I would.

Hotel very rough shape see pics. Inside just as bad as the outside. Horrible smell in the room. No towels. Just overall dirty and poor. Stay away!

Couldn’t even stay our night there because it was infested with bugs!!! (Stink bugs and what looked like bed bugs) The toilet had a ring of MOLD in it, there were light switches that didn’t work, microwave was disgusting and there was screams coming from other rooms. Didn’t feel safe at all so after we came back from our event we attended we immediately checked out.

The floors were sticky and the room smelled like someone sprayed pine all over.

The rooms need a thorough cleaning. I had a cat with me that I paid double the charge for and couldn't even let it out to run the room because it was so dirty! Beds are comfy, sheets and towels clean, water was hot but low water pressure, tv worked, hair dryer didn't work & doors aren't sealed at the bottom letting bugs in. Breakfast was sketchy. Awakened by a domestic fight in middle of the night also. Way overpriced.

The room was filthy. Upon pulling the blankets back on the bed the sheets were dirty with gum and hair in the bed. Absolutely disgusting. Staff did not care and claimed it was my hair. The hair was jet black and I am a blonde. Worst experience ever

Disgusting room. Sheets had hair and crumbs all on the sheets, along with red stains and holes.

Room was comfortable but old- tv didn’t work on arrival, clerk came and had to start it himself- a fly was in room when we entered. Sheets did not appear fresh. There was tiny brown dirt/ leaf particles on sheets at bottom of bed. Only stayed one night. Would most likely try and stay elsewhere unless this was only motel near college with a room available

Staff was very nice , room was clean . Tv was very small and outdated , kept freezing up/glitching

Asked for no service multiple times but was still bothered by someone knocking on the door every morning. Shower was disgusting and damaged. There were woman’s dirty underwear in a drawer as well as dirty tissues. The wall base moldings are coming off the wall. The WiFi was horrible.

The property is falling apart. Outside was dilapidated. Room furniture very outdated. Bathroom is at the front of the room. Awkward.

AC didn’t work. Toilet wouldn’t flush.

Room was decent, good sized, seemed recently renovated but poor fit and finish. A couple of spiders along the ceiling which I’m not a fan of. A/C put off a funny smell. Hair dryer didn’t work. On the plus side, bed was pretty comfortable, good water pressure and the coffee was good.

The carpet was torn,the tile floor had several tile loose,the toliet paper holder was torn off the wall,the window would not lock,the freezer in the frig was a solid block of ice,the T.V. was taken off the wall and wires were hanging down and there was a big spot that was not painted where the T.V. use to be ,there were wires hanging down under the table between the beds.

The floor in our room was VERY cold - the carpet almost felt wet.

Superficially updated MOTEL with clever marketing pictures that don't tell the whole truth or deliver promises. The Brockport Econo Lodge was chosen by us for the price point when looking at the final cost of our entire itenerary. That was a mistake that will not be made again. Good: Easy to find, not that far from Rochester (if you are used to Houston, TX distances), well lit, updated security system (all cameras working), very close to food, shopping and downtown Brockport. Breakfast was provided and the staff was very friendly. Bad: Basically this is an older motel that has been updated superficially but would need major rehab to be able to compete with the property next door. The room was unsealed so whatever the weather is outside is also inside. Same goes for connected door and thin walls. Sadly, we had neighbors who couldn't live without their TV on and we were able to hear their shows and what they thought of them moment by moment (hotel wasn't responsible for them but something to be aware of). Stains and mildew were present everywhere. Water pressure was extremely low and was confirmed during our neighbors commercial break conversations. We stayed one night and checked out first thing in the morning to pay for a room at the Best Western next to the Rochester Airport which was also 2 stars and an actual HOTEL.

Rough structure and basic accommodations. Room was clean and served the purpose for my dog show trip. Major disappointment was that the tv did not work and staff could not remedy. Kept loosing connection and shutting down after 2 to 5 minutes. Was told it was likely because it had rained. Frustrating when the adjacent room had tv on all night long

Easy check in, friendly service and overall clean facility

The property was initially hard to find; called this Econolodge for directions. The person answering the phone was from another country and was difficult to understand. I explained where we were (street & intersection) in the same town as the Econolodge and asked for directions. This person said that I should "...go to Wegmann's and ask someone there for directions"! I asked to speak with someone else for some help, and this person said there was no one else there to help. Frustrated, we wasted 15 minutes trying to find the motel. We kept driving & finally found the motel quite by chance. When we got there, the same person I tried to speak with for directions was at the desk with an older man (also with minimal English capabilities)... I showed them our reservation (made online) with all specs. We were assigned a room and were then told that the "...system was down, so they would let us into our room to put our suitcases in, and we would have to get the key later!" This was unacceptable for us, and amazingly within minutes the system came up so that we could get our key card for the room! On top of this nonsense, the room was minimally acceptable (paint coming off the wall around the mirror in the bath sink, a tub floor that was so old and/or used that it looked grimy, the bed appeared to have clean sheets, but the pillows looked "tossed" on the bed, and not arranged neatly. A tile/piece of the wall behind the toilet had come apart from the wall and was laying on the floor, a

Staff was super helpful and friendly after there was confusion with us adding on a night. Rooms are simple but we didn’t need much more than a place to sleep and shower. The shower head/water pressure was not great at all but you can’t win them all!

Pros: bed and pillows were comfortable, clean bathroom and towels, easy parking, nice staff, Roku TV, roomy, convenient location. Cons: paint peeling on a few spots, a pipe cover fell off wall exposing the pipe, refrigerator had an old used juice box in it and wasn't turned on, room had slight smell of stale cigarettes. Trade offs for an inexpensive room. If you need to stay there, it will do. I'd give it a 3.5.

New floors and paint but broken hair dryer, no toilet paper and bed lights circuit not working until fixed by front desk, Poor and not enough pillows, stairs in rough shape. Good staff but not enough staff

I wouldnt stay there again. I felt uncomfortable and wasnt happy with the room. The staff was great though.

Very easy to find very easy to park was under construction, so there was a lot going on, but staff was very kind and got a good night sleep.

Should have known when we walked in to the lobby. Appearance worn & shabby. Room in similar condition. Had pet friendly room so maybe that was the reason room was old looking, dark, and very unpleasant. Furniture, what there was of it, was old & worn out or cobbed together - bedside tables were ply wood enclosure of a drawer painted and nailed to wall. Bed linens also old and worn with multi pulls on “bedspread”. Towels dingy. That’s only the beginning. Room also on the second floor with no elevator. I took one look around and said I couldn’t stay there. I started making arrangements for a new place to stay and my husband went to cancel our reservations. He was offered a different room (which wouldn’t have been hard because there wasn’t anyone else there) but we declined figuring it wasn’t going to be much better than this. My husband was told the manager would have to return our money later when he came in. Went back the next morning and the same desk clerk was there. He said he would give us a new receipt, which he did, with a zero balance - but most of the printing was unreadable because printer needed ink. We were lead to believe everything was taken care of. That was Christmas Day. The next day we checked and found that they had charged our credit card for the full 4 days plus pet fees!! Still trying to get that straightened out. Beware! If you are thinking of staying here, check the room before paying! Surprised Orbitz advertises for this hotel.

The black man behind the counter was really nice and patient with me!!! Made me feel very welcomed and that he wanted me to stay

Staff was very friendly and helpful. Convenient because of the breakfast which was continental and good. 3 stars overall because we had neighbors one night talking loudly and playing music until about 4 am. Granted we did not notify the staff.

Tim hortons is right outside your window, my favorite

The shower was surprisingly nice with good pressure & warmth & cleanliness. They had lots of little amenities like reading lights, magnifying mirror, mini fridge, microwave, hair dryer etc They had adequate sample toiletries. We had enough clean towels. The staff was pleasant enough. The AC worked well. The location was good on a main road & there was a Wegmans across the street. There was peeling paint in bathroom ceiling, the toilet leaked water onto the floor, the plumbing was very noisy with banging noises a lot, the floor was dirty with my bare feet, there was a dead bug under my pillow, the mattress was very squeaky, the pillows were very small, the toilet seat moved around, the towel rack was broken. The outside was ugly and there appeared to be a drug dealer doing deals in the parking lot. The first night there were people partying late into morning hours being loud.

Restaurants within walking distance.

Convenient location. Property was a bit run down and the room door stuck..

Pros: bed and pillows were comfortable, clean bathroom and towels, easy parking, nice staff, Roku TV, roomy, convenient location. Cons: paint peeling on a few spots, a pipe cover fell off wall exposing the pipe, refrigerator had an old used juice box in it and wasn't turned on, room had slight smell of stale cigarettes. Trade offs for an inexpensive room. If you need to stay there, it will do. I'd give it a 3.5.

Nice yard easy for shopping

In view of the money spent, overall rating is good. This hotel is very close to SUNY Brockport, it’s pretty convenient.

This motel is very close to SUNY Brockport and the price is reasonable.

Very easy to find very easy to park was under construction, so there was a lot going on, but staff was very kind and got a good night sleep.

I liked the fact that the rate was at or below market. My room was clean and the amenities OK. It was convenient to the Wegman's and close to the intersection of 19 and 31 and next to a popular Tim Horton's. The property was not attractive when I pulled up, There were people sitting on plastic chairs and kids running around. One of the women (perhaps a Mom or a grandmom) was yelling at the kids. The overall look of the front and the back was not appealing and the lawn was unkempt. The hotel could certainly use a fresh coat of paint. There was adequate food for my breakfast on Friday, but NOTHING had been restocked on Saturday. One of my class mates attending the reunion just walked through the food area since nothing looked appetizing. I actually did not finish a quart of milk and put it in the refrigerator so that someone could enjoy it with their cereal. There could have been more cereal with less sugar.

coffee machine and muffins

No free breakfast as advertised, blamed COVID. Room is smelly, bed is dirty, seemed never changed the bed sheet from previous guest. Not hot water, water boiler was broken.

This property was dirty and rundown. There were very little options for.” continental breakfast” white bread and two kinds of dry cereal and apples was what they offered; empty cabinets, empty shelves.. not worth the price they charged. Disappointed.

The property was run down. The concrete on the outside of the building is literally crumbling on the underside of the second floor walkway. There were holes in the walls of the room. The floors were filthy. The furniture was old and in bad repair. The “breakfast area” was filthy. The counter was sticky and dirty. If there had been any other option in Brockport I would not have stayed here at all. I booked two nights at this location and left the second night and drove two hours home because I did not want to sleep in this filthy place again. If I could give this property zero stars I would.

Room was decent, good sized, seemed recently renovated but poor fit and finish. A couple of spiders along the ceiling which I’m not a fan of. A/C put off a funny smell. Hair dryer didn’t work. On the plus side, bed was pretty comfortable, good water pressure and the coffee was good.

Breakfast very limited , no orange juice no milk few bread slices , no muffins no donuts

The place does not look cared for. The room was clean, but no maids in 5 days. The walls had chipping paint. The exterior seemed unsafe due to failing concrete and broken screens in windows. The bagels in the continental breakfast were stale. The lobby was dirty and disorderly.

The rooms need a thorough cleaning. I had a cat with me that I paid double the charge for and couldn't even let it out to run the room because it was so dirty! Beds are comfy, sheets and towels clean, water was hot but low water pressure, tv worked, hair dryer didn't work & doors aren't sealed at the bottom letting bugs in. Breakfast was sketchy. Awakened by a domestic fight in middle of the night also. Way overpriced.

Staff was very friendly and helpful. Convenient because of the breakfast which was continental and good. 3 stars overall because we had neighbors one night talking loudly and playing music until about 4 am. Granted we did not notify the staff.

I liked the fact that the rate was at or below market. My room was clean and the amenities OK. It was convenient to the Wegman's and close to the intersection of 19 and 31 and next to a popular Tim Horton's. The property was not attractive when I pulled up, There were people sitting on plastic chairs and kids running around. One of the women (perhaps a Mom or a grandmom) was yelling at the kids. The overall look of the front and the back was not appealing and the lawn was unkempt. The hotel could certainly use a fresh coat of paint. There was adequate food for my breakfast on Friday, but NOTHING had been restocked on Saturday. One of my class mates attending the reunion just walked through the food area since nothing looked appetizing. I actually did not finish a quart of milk and put it in the refrigerator so that someone could enjoy it with their cereal. There could have been more cereal with less sugar.