Best Western Clifton Park

My hairdryer was not working but they let me use a room adjacent to me. Also no elevator so I had to drag my suitcase up the stairs☹️

It was okay other than the pool was out of order and that's the reason we had booked there.

There was no elevator had to carry baggages up steps Paid for queen bed received full

I arrived and had a great interaction with the registration desk but it seemed to become a disappointment once I saw the room (extremely worn out - peeling paint and wallcovering, lumpy and odd-feeling carpet, sliding door that weighed a TON), slept in the bed (it made a horrible creaking noise and was hard as a sheet of plywood) and took a dip in the pool (was told that the hot tub was actually a kiddie pool! Jets didn't work and the water was ice cold). Overall, this seemed like the type of hotel that traveling work crews stay at - not suited for an older woman traveling alone. Even the toilet was a problem - I have knee issues and the toilet was very low and hard to get up from - should have used a handicap toilet in all the rooms, not just the ADA compliant ones. Oh and even though it was a non-smoking hotel, I was overwhelmed by the smell of cigarette smoke in the hallway outside my room.

Pool was closed

No elevator and indoor pool was cold

The pool and hot tub has been closed for awhile and can’t use for construction. But for some reason. There water in the pool. And on there web site it doesn’t say. It’s not working.. I got no discount for that

Pool heater broken. Not known till check in. Hot tub advertised but no longer functional -- claims to be a kiddie pool now but too deep for kiddies. Outdoor pool equipment area view from inside is unattractive. Staff was good and breakfast offered good choices. Cook was very pleasant. Disappointed with pool/hot tub issues because really needed to destress and chose this site specifically for those amenities!

There is a hot tub pictured next to the pool but it is not hot and used as a kiddie pool. everything else was great and full continental breakfast each day, even on weekdays!

I find it hard to believe in this day and age that they still have full size beds instead of queen! Room at the end of hall by exit door, that was great, but there was a orange cone outside the door so not sure if in a emergency you could use it! No elevator!!!!!!!

Stains on sheets, small spec of blood on ceiling, broken dresser, light bulb not working in bathroom, balcony curtain had dried snot or earwax..., and the lock was broken on the door..... candy wrapper on floor. Staff was friendly.

The floors clearly had not been vacuumed in a long time. Stray hair ties and other debris all over the floor. The toilet made a screaming noise for about a minute until the tank filled again and there is obvious water damage around the ceiling in the bathroom. On the bright side, the sheets looked as a smelled clean and the telemarketing were the same. An okay place to stay of your looking for inexpensive and don't take off your shoes until you go to bed.

Been here a lot to visit Saratoga, but this was worst of last 4-5 trips. Room smelled of cigarette smoke, dirty bathroom, wet carpet floors, etc.

DO NOT BOOK!!!! After checking in late with three young children and settling in, we found a COCKROACH on the bathroom counter. I informed staff who said to contact the site I booked through. He did offer another room but honestly if it's on one it's in them all. I contacted hotels.com and they contacted the hotel to confirm the refund. It was late and I wanted to go somewhere else but the Hotel still had my funds. After we found lipstick on one of the pillows, dirty marks on the sheets, hair and dirt on the bathroom floor. The carpets in the building look like they haven't been vacuumed all week and the changing room/bathrooms by the pool were gross (they weren't even cleaned during the night). Morning came and the kids came were in the pool. The hotel manager Robert stormed in and asked who had a problem with his hotel. I informed him it was me and I tried to explain. He was unbelievably rude cute me off and said to get the f out of his hotel and that he was calling the cops, along with other words. The kids were upset understandably. Once the cops came, we found out he LIED to them. Told them the kids were throwing food and flipping him off. Like what! I completely wanted to take the non-respectful route, but the kids' safety and keeping them, calm is priority. They would never behave like that. They know better. I should have looked at the reviews on google but I didn't and just book it. That part is surly my fault but the unprofessionalism by staff was unnecessary.

The location entrance was not very clear you have to go through the parking lot for IHOP to get to the hotel. The main hotel door looked neglected with piles of leaves and not too welcoming. The room had a welcoming musty smell not properly cleaned and then my children saw a roach on the bathroom wall. The tub was not properly cleaned you could see grime and there was no shower gel, I went to the front desk to let them know and I was handed two bottles because the one in the walls have not been working. The TV in the room is manual and still uses cable. There is potential for making this place better. The breakfast was same everyday scramble eggs and oily sausage, very hard bagels that looked like they've been there for a little longer. The staff interaction was good except for one who did not seem quite happy.

After arriving to the hotel the front desk clerk was very friendly, but that was really the only good part of the stay. We were given the keys to our first room and the room was dirty. There were towels on the floor and the bed was unamade. We were switched to another room and that was in worse shape than the first room. After two more tries for a clean room that that had a working air conditioner we finally were able to get a room on the fourth try. Again, the front desk clerk was very helpful as it wasn't her fault the rooms were dirty, but I won't be staying there again.

The room was dirty and the carpets are disgusting.

Where to start…my door could be opened without even using the card. (Room 136), which was right next to the laundry room that was always opened with all supplies blocking the ice machine that was right next to it….drain to the sink was plugged from the very first nights stay, the jacuzzi rub that was an extra 4 bucks felt like you were about to fall through it, ants were in bathtub the 2nd day upon returning from my day, and what I believe to be a cockroach was next to the bed another night I returned. Ended up buying own bedding and towels and was absolutely disgusted honestly.

Room was dirty toilet was very dirty Lights were not working in the Bathroom Room smell of smoke Breakfast was no good

For the price they charged because of the event, (clearly jacked up the price because of the concert and room availability in the area) the place was grossly underwhelming. The facility is old, carpets are dirty and the rooms were not the cleanest. The toilet seat was stained as was the ceiling in the bathroom. Everything was old. However, the staff was very friendly. Checking in and out was easy.

The bed had a major divot on one side so that made it kind of uncomfortable to sleep on. The room had a faint odor of cigarette smoke also I think it's because there was a balcony people thought that they can smoke. Location was pretty good. It was close to lots of food choices and some shopping.

The bed was terrible Too hard No blankets

Easy to get to, room was large. Shower head is falling out of the wall and had to be pushed in. Hallway smelled of weed. Pool looked nice but didn’t have a chance to get in.

Overall the stay was comfortable. The bathroom had a jacuzzi which was enjoyable, but the faucet dripped all night which was annoying. The property feels a bit dated. Most hotels have automatic front doors to assist travelers carrying multiple luggage items. This should be considered.

Outdated. In need of complete renovation. No elevator so unable to stay on second level if you can’t carry all luggage upstairs. Breakfast room is a closet. Televisions outdated so have to press buttons directly on television. Staff was very nice and professional, but didn’t have a lot to work with.

I arrived and had a great interaction with the registration desk but it seemed to become a disappointment once I saw the room (extremely worn out - peeling paint and wallcovering, lumpy and odd-feeling carpet, sliding door that weighed a TON), slept in the bed (it made a horrible creaking noise and was hard as a sheet of plywood) and took a dip in the pool (was told that the hot tub was actually a kiddie pool! Jets didn't work and the water was ice cold). Overall, this seemed like the type of hotel that traveling work crews stay at - not suited for an older woman traveling alone. Even the toilet was a problem - I have knee issues and the toilet was very low and hard to get up from - should have used a handicap toilet in all the rooms, not just the ADA compliant ones. Oh and even though it was a non-smoking hotel, I was overwhelmed by the smell of cigarette smoke in the hallway outside my room.

Property and room were serviceable and did the job, but just average. We were there for two nights attending concerts in Saratoga Springs, and it was a decent place to lay our heads down at night. The only problem was that the TV did bot work, and a request at the front desk to get it going went unfulfilled.

Was bad from start to finish. Paid for a jetted tub. Once we got checked in and in the room staff came to the door and told us. that jetted tub was not working and that we would need to switch rooms. I was told that I would be compensated by hotels.com and that Best Western would be sending me vouchers in my email for the inconvenience both of which I have yet to see. I was told of the refund and the vouchers because the new room I was put in did not have a jetted tub, was smaller, and no hot water. I was so tired from traveling and annoyed that the one thing I specifically paid for was not usable and I was not told that upon

Decent breakfast. Comfortable bed. Quiet. Hotel could use a bit of spiffing up.

Everything was ok the only thing was at the time of my stay the wifi doesn’t work

We had two separate bookings for one night on Thurs and again on Sunday. However, when we arrived on Thursday we found there was no elevator resulting in us having to carry heavy luggage up the stairs. For this reason upon checkout we chose to cancel the Sunday night reservation and the front desk rep cancelled it. However, when we reached out to hotels.com we found they were told BW refused to refund our money for the cancelled room even though it was cancelled by the front desk rep the previous Friday morning. We will definitely not be considering this hotel in the future..

My wife fell and hurt her ankle just before we arrived at the Best Western Clifton Park. They upgraded our room so she didn’t have to climb the stairs. This kind of service is why we will be back.

Friendly staff

DO NOT BOOK!!!! After checking in late with three young children and settling in, we found a COCKROACH on the bathroom counter. I informed staff who said to contact the site I booked through. He did offer another room but honestly if it's on one it's in them all. I contacted hotels.com and they contacted the hotel to confirm the refund. It was late and I wanted to go somewhere else but the Hotel still had my funds. After we found lipstick on one of the pillows, dirty marks on the sheets, hair and dirt on the bathroom floor. The carpets in the building look like they haven't been vacuumed all week and the changing room/bathrooms by the pool were gross (they weren't even cleaned during the night). Morning came and the kids came were in the pool. The hotel manager Robert stormed in and asked who had a problem with his hotel. I informed him it was me and I tried to explain. He was unbelievably rude cute me off and said to get the f out of his hotel and that he was calling the cops, along with other words. The kids were upset understandably. Once the cops came, we found out he LIED to them. Told them the kids were throwing food and flipping him off. Like what! I completely wanted to take the non-respectful route, but the kids' safety and keeping them, calm is priority. They would never behave like that. They know better. I should have looked at the reviews on google but I didn't and just book it. That part is surly my fault but the unprofessionalism by staff was unnecessary.

Overall the property fell short. The breakfast is very mediocre at best. Areas of the room was dirty at check in. No room services until you check out. I had to ask for new towels and a trash bag for my can. The room keys easily demagnetized. Apparently the keys couldn’t be next to any other cards, your phone, your keys or I quote “you’re body” at all. I had to go to the front desk multiple times to get the keys redone for my room(not fault of my own). The staff as a whole were friendly minus 1 person. The girl at the front desk during the morning shift was very friendly at first but became rude about the key situation. I tried to explain to her I was doing as followed and keeping my key away from everything and still having issues. She responded by saying “this is the last time I’m doing this and when are you leaving again?” Not sure if she was having a bad day but it was a very rude interaction. I won’t be returning to this best western or any other best westerns after this experience

After arriving to the hotel the front desk clerk was very friendly, but that was really the only good part of the stay. We were given the keys to our first room and the room was dirty. There were towels on the floor and the bed was unamade. We were switched to another room and that was in worse shape than the first room. After two more tries for a clean room that that had a working air conditioner we finally were able to get a room on the fourth try. Again, the front desk clerk was very helpful as it wasn't her fault the rooms were dirty, but I won't be staying there again.

I made a reservation confirmed and when I got to the hotel they said my reservation was cancelled. I am homeless after spending $50 on an uber to get here

No elevator and we were scheduled for a second floor room. We could not manage getting our luggage and extras up to the second floor. The clerk at checkin graciously booked us into a first floor room. We had to wait about 30 minutes for the room to be ready. Great service.

I booked a hotel room and drove two hours to get there, only to be told they were fully booked and had no rooms available. Their excuse was that they supposedly tried to call me to cancel, but I never received any call. While I was expressing my frustration, a room suddenly became “available,” and I witnessed the cleaning staff arguing with the front desk clerk, refusing to clean it. The man at the front desk was extremely unprofessional—he even left me standing there so he could go upstairs yelling at the cleaning crew, shouting, “Clean the room now!” At that point, I decided to leave and find another place to stay.

Wonderful staff & a big clean room! Check in was great & the man at the front desk was so kind & informative. We had a wonderful stay & will definitely stay there again next time. Thank you!

The bed had a major divot on one side so that made it kind of uncomfortable to sleep on. The room had a faint odor of cigarette smoke also I think it's because there was a balcony people thought that they can smoke. Location was pretty good. It was close to lots of food choices and some shopping.

Very nice location with plenty of restaurants choices

Convenience to my destination and highway.

Quiet, close enough drive to Saratoga Racecourse.

Easy to get to, room was large. Shower head is falling out of the wall and had to be pushed in. Hallway smelled of weed. Pool looked nice but didn’t have a chance to get in.

Nice stay with family. Location is very convenient.

I chose this property for a 1 night stay on way up to Montreal. Love the location. Panera, Target, Trader Joe’s and lots of restaurants.

Great location and not far from SPAC for a concert we were attending .Restaurants , stores,gas stations were all within walking distance .Really close to the highway we needed to get on to get to SPAC.Nice breakfast in the morning as well.All around a great stay for the night .Other fellow concert goers were here too.

Easy access

Location was good, check in was easy. Fairly quiet, even with the highway nearby. Could use an elevator though.

Breakfast not great l

The staff was friendly and helpful; the room was clean and comfortable. The free breakfast was appreciated and adequate.

Very nice stay. Pool was freezing though. Nice breakfast selections

Very peaceful and within walking distance of IHOP and nice shopping center including sushi. Hot breakfast on Tuesday but cold only on Wednesday and Thursday. Bring your own TP.

Pool was ice cold, dirty sheets, tv did not work, breakfast options not good.

Breakfast was not appetizing

The location entrance was not very clear you have to go through the parking lot for IHOP to get to the hotel. The main hotel door looked neglected with piles of leaves and not too welcoming. The room had a welcoming musty smell not properly cleaned and then my children saw a roach on the bathroom wall. The tub was not properly cleaned you could see grime and there was no shower gel, I went to the front desk to let them know and I was handed two bottles because the one in the walls have not been working. The TV in the room is manual and still uses cable. There is potential for making this place better. The breakfast was same everyday scramble eggs and oily sausage, very hard bagels that looked like they've been there for a little longer. The staff interaction was good except for one who did not seem quite happy.

Right in front of room the breakfast was just good

Pool heater broken. Not known till check in. Hot tub advertised but no longer functional -- claims to be a kiddie pool now but too deep for kiddies. Outdoor pool equipment area view from inside is unattractive. Staff was good and breakfast offered good choices. Cook was very pleasant. Disappointed with pool/hot tub issues because really needed to destress and chose this site specifically for those amenities!

It was just OK. The pool was super cold. The breakfast was mediocre. The room and bathroom were not clean. But it was a pitstop on a longer trip.