Holiday Inn Express & Suites Cooperstown by IHG

Great hotel. Our room was beautiful. Everything was very clean and well taken care of. Only negative was that the pool was down and not usable. Other than that everything was very enjoyable.

Great spot for a Cooperstown stay. Hotel is only a few minutes to downtown. It was clean, both our room and the common areas, and staff was friendly. Breakfast was ok; had a variety of hot and cold options. There is a small playground and lots of open space on site, which is great when you’re traveling with kids. The pool was on the smaller side.

One of the main reasons for staying at this hotel was to swim and use the hot tub. Both had an extreme amount of chemicals in them it was difficult to joy for more than 15 minutes. This was a huge disappointment.

Super clean, front desk staff super helpful!! Nicely updated and CLEAN room. Excellent breakfast, pool and fitness room clean!

Breakfast was good Hot tub and pool were perfect

Staff is very friendly and professional. Very responsive to guests’ needs. Rooms are clean and comfortable. Hotel offers buffet breakfast with nice selection of food items. Has gym and pool/jacuzzi. Located on main highway with some excellent restaurants a short drive away.

Walked into the property to begin our exploration of Cooperstown and upon entering the lobby the chlorine smell was overwhelming- no eye contact was made upon checking in (she was in fact the chewing her food throughout check in). We came down a half hour later to check out the pool and have our daughter swim- upon entering the small space there was a family of 4 coughing and wheezing. Upon gathering chairs to try to sit we had such a reaction to the chlorine in the air our eyes were burning, red and tearful. We decided to make out way to the front desk to make them aware of the situation, and we were told that it was just us, no one else had complained. Mind you, we were with the other family that was at the pool who were legitimately worried about their children, and the reason why they were so much chlorine from permeating throughout the hotel. The smell was in our nose for the next several hours, despite trying to get some fresh air outside. Both people we engaged with were rude and completely ignorant of the situation. No apologies were made and we ended up leaving a day early despite our 2 tonight reservation. We did not feel comfortable and we didn’t take advantage of the breakfast, because the cleanliness of the hotel came in to play as well. Everything had a bleached smell, like they were trying to overcompensate for some thing. Such a disappointment as we planned to enjoy our time in the town but had to cut our trip short due to the accommodations.

The room was clean and the pool and hot tub are great.

Property was clean. Loved that they had guest laundry. The front desk girls were super nice.

Quiet property, nice indoor pool and hot tub.

Excellent overall experience at the Hotel. My wife and I went for 2 nights in April. Town was dead and everything is closed by 9PM but it is early season. The hotel was a bit outdated in the carpets and furniture, but clean, spacious and comfortable. The staff was very helpful and friendly. Great location, about 4 miles from Hall of Fame. Breakfast was pretty good, too. Would definitely come back.

Clean room, comfortable beds, great location.

Property was clean and the morning breakfast was nice but the rug in our room was dirty and the indoor pool was cloudy

Room was spotless. Staff nice.

Very clean and welcomed

The property needs a room update. We were in a double queen standard room. The walls were extremely thin and the carpet was moist and smelled really bad. In addition, when the AC was turned on, the air being expelled smelled like dirty, sweaty sports equipment. Immediately I went to the store to purchase air fresheners. Luckily it was cool outside so we left the window open and the air off. The property team wasn’t much help… they looked at it and then said housekeeping would take a look in the morning … and never did. Also, there was a water stain / leak in the ceiling which property staff did see and said nothing about it. For the exorbitant daily rate, the property conditions and service were extremely poor.

The property was very clean and well kept. The staff was very helpful and nice. One of the cleanest hotels I have stayed at.

Our room was clean overall, breakfast very good! but the rug in room 101 is in desperate need of a cleaning

The staff was very nice. The hallways and areas inside the elevator were nasty. All in all a good place.

Excellent service and cleanliness

Room was extremely noisy; doors slamming continuously, children (I’m assuming) locked out and banging on the door. Upstairs movement could be heard on our first floor room

Excellent overall experience at the Hotel. My wife and I went for 2 nights in April. Town was dead and everything is closed by 9PM but it is early season. The hotel was a bit outdated in the carpets and furniture, but clean, spacious and comfortable. The staff was very helpful and friendly. Great location, about 4 miles from Hall of Fame. Breakfast was pretty good, too. Would definitely come back.

This was an excellent day, excellent hotel, very clean and nice people. If there are only two small things to mention it is, there are no safes in the room, and the windows were a little dated. But it made no difference and it was great. The area is very convenient to the baseball Hall of Fame. Great restaurants, all around and nice shopping.

Room was a queen suite and plenty of room for a family of 5. Clean and comfortable. Breakfast was hot and what I expected for continental style. I would stay here again.

Room smelled very clean and pleasant upon arrival. Room was spacious. Check-in staff was friendly and efficient.

My room was not stocked with towels , it was not real clean many many dust bunnies and webs The day was a beautiful spring day and my window could not be open due to several large spiders on the widow , it was covered in webs it could not be open because of all the large holes in the screen I could not sleep because the window curtains did not cover the entire window and a large light post in parking lot filled my room with very bright light all night . The opaque curtain does not close all the way and there are sheets which meant my room visible to outside so dressing in the bathroom you just showered in . The morning staff person barely said anything vehemently I asked about check out

The room was clean and comfortable. The only thing I didn’t like was the fact that the curtains did not close all the way and the light from the parking lot shined into the room.

Very noisy. Kids yelling all hours of the night, running up and down the halls. Doors slamming all hours of the night. Intoxicated people hanging out in the lobby/common area being loud 230 in the morning. Needless to say, didnt sleep during our stay, even with ear plugs. Management should be monitoring things like this. When front desk staff was told about the noise they just looked at me.

Hotel is clean but rooms are a bit small for what you pay. Staff is friendly and breakfast was good.

My wife and I staid in a king suite with the jacuzzi tub. It was very clean and spacious. The only thing that I had a problem with was the tub. It constantly drained so we had to have the water running if we wanted to be in it. The jets and the faucet running made it hard to relax because of how loud the combination of the two noises were. Other than that, it was a great room and the hotel was very nice. Continental breakfast was a bit of a letdown. We were both looking forward to it but they didn’t have any eggs. They offered sausage gravy and biscuits which my wife doesn’t like at all and I’m not a huge fan of. But that wasn’t a huge deal for us since we were checking out shortly after and there was a Dunkin right down the road.

Excellent overall experience at the Hotel. My wife and I went for 2 nights in April. Town was dead and everything is closed by 9PM but it is early season. The hotel was a bit outdated in the carpets and furniture, but clean, spacious and comfortable. The staff was very helpful and friendly. Great location, about 4 miles from Hall of Fame. Breakfast was pretty good, too. Would definitely come back.

Close to my destination and staff was great.

Everything was pretty good except when I asked to pay on a different card than the one I booked with, they charged both. They refunded the second charge but of course it will take up to a week to see that. It is inexcusable

There was confusion during check in and was told the card used on hotels.com was not processing and then had me give another card. Now I have 2 room charges on 2 separate cards and the hotel has been extremely unhelpful with getting this resolved despite hotels.com customer service reaching out on multiple occasions and providing photos of the dual charges. Avoid this hotel. Plenty of others close by.

Easy check in process. Staff was all very helpful.

Absolutely loved our stay! The whole staff was so wonderful!

Staff is very friendly and professional. Very responsive to guests’ needs. Rooms are clean and comfortable. Hotel offers buffet breakfast with nice selection of food items. Has gym and pool/jacuzzi. Located on main highway with some excellent restaurants a short drive away.

Have to COMPLIMENT the amazing front desk staff. We checked in with little kids and they were so helpful and friendly. We were even in a bind and needed some milk and they went out of there way to get some without a lot of grief. It was just a relief to have such great customer service. The Hotel is super clean. Breakfast was well done and worth it. Having a playground on the side of the building was again a unique thing and my kids were so happy after a long car ride to go right to the playground.

Small hotel, three levels. Rooms were spacious. The pool was over chlorinated, the fumes made our eyes sting and we coughed so much that we couldn't enjot it. Called the front desk, they were defensive, not empathetic or willing to change it.

A special shout-out to Christina Bridger, the General Manager, and Lilly. They were very attentive and customer focused at breakfast recently and quickly remedied a situation (where the food ran very low due to staff shortage and new staff understanding expectations). They were so kind and considerate, seeking us out to apologize, and quickly making sure to replenish the breakfast offerings. Christina appears to be an incredibly capable general manager, perceptive, well spoken, and highly professional. Kudos to Christina and her staff! Thank you for attending to our needs and ensuring our stay was wonderful. We loved visiting Cooperstown and we'll definitely stay at the Holiday Inn Express and Suites should we pass your way again.

Excellent overall experience at the Hotel. My wife and I went for 2 nights in April. Town was dead and everything is closed by 9PM but it is early season. The hotel was a bit outdated in the carpets and furniture, but clean, spacious and comfortable. The staff was very helpful and friendly. Great location, about 4 miles from Hall of Fame. Breakfast was pretty good, too. Would definitely come back.

Always great location for those exploring Cooperstown.

Great place to stay for our visit to Cooperstown while visiting HOF. The rooms were clean, all amenities were very accessible. Location was great with only a very short drive to all local attractions (downtown, HOF and local breweries). Quiet place to stay and very family friendly.

Room was clean and comfortable. Staff very friendly. Included breakfast was very good (exceeded expectations). Location is also very convenient. About 5 or so minute drive to downtown Cooperstown.

Nice place. Centrally located

Excellent location near many activities.

Great location

Good location for baseball hall of fame

Nice central location very convenient

Close to the Baseball Hall of Fame. I can always trust a Holiday Inn to be clean and comfortable. Hotel personnel were very helpful with restaurant ideas and parking tips.

Breakfast was terrible- oj watery- no hot water for tea-

The beds were comfortable, room was clean , breakfast was exceptional. Would stay again.

While the room was comfortable enough, the quality and cleanliness was average compared to other recent hotel stays in both a comparably priced and less expensive spot. I don’ expect much from the free breakfast, but at over $350.00 a night, I was not impressed with the cardboard eggs and watered down coffee. The front desk staff was exemplary; super helpful and friendly.

Super clean, front desk staff super helpful!! Nicely updated and CLEAN room. Excellent breakfast, pool and fitness room clean!

The included breakfast was excellent--lots of good options and very good food.

Room was clean and very comfortable. The variety and quality of the food at the included Breakfast was superior to most Hotel breakfasts I have experienced in the past. Pancakes from the automatic pancake maker were restaurant quality! Also, 24 hour available coffee was appreciated.

Room was clean and comfortable. Staff very friendly. Included breakfast was very good (exceeded expectations). Location is also very convenient. About 5 or so minute drive to downtown Cooperstown.

I felt like this place was falling apart! Our microwave didn’t work, the door lock didn’t work (which they told us tips and tricks for immediately). Breakfast is over at 9:30 sharp! Pancake machine didn’t work! Left a lot to be desired!

It was very good and better than I expected. The breakfast was great and fresh. I highly recommend this place to everyone. Keep up the good work.

What I enjoyed about this property was the cleanliness and the convenience to area attractions .don’t count on the breakfast being tasty. If you like cereal and bread, it’s fine. The hot foods were not edible. The orange juice tasted like orange water. The room was clean however our refrigerator was not plugged in, we had to remove it from its location to access an electrical plug. The bathroom was clean, plenty of towels. we were able to request an extra razor, shower, cap, and bar soap at the front desk. The pool and hot tub would have been great however there was so much chlorine that it burned your eyes. Overall, a three out of five stars.