Best Western Plus Kingston Hotel and Conference Center

Dirty

The pool was closed so my husband didn’t get to go in

The carpet in our room smelled like urine. The staff was friendly however the hotel is very rundown and feels dirty. We spent as little time as possible there

Couldn’t check in because there system was down. Had to wait an hour. Finally got in the room. Room was mostly clean, hairs in bathroom. Ew. No hair dryer. Called 3 times till they finally brought us one. Room had an adjacent door where the neighbor was slurring obscenities. Went and talked to front desk about it. They went and checked on the guy and said there was nothing wrong. He continued to yell curse words as he was probably drunk. They couldn’t move our room because they were full even though rooms were getting cleaned down the hall. We decided to leave bc we had a small child. I told the front desk, and they acted like they knew who the guy was who was yelling like he lived there. The silver lining is they gave me my money back for the two nights, thank the lord. Did not feel safe. On top of all that someone was singing when September ends in the bar to karaoke while all this was happening. That part made me laugh. Will definitely never stay there.

There was no breakfast offered except for a high fee Not as advertised and the pool was not opened which is a key feature. We arrived an hour early and they wanted an early check in fee. The stay was very disappointing.