Hotel Shocard Broadway, Times Square

Le moteur de la climatisation qui rugit et vibre toute la nuit est un vrai CAUCHEMAR. Impossible de dormir. C'est un vrai SCANDALE d'autoriser ce type de nuisance. De plus la chambre n'avait pas de fenêtre. Je suis en train de contacter le service client pour manifester mon mécontentement et ma colère.

no hot water. I'm still freezing

Had to go down to the front desk every time I wanted to shower to have the water heater reset. Bed was very low to the ground.

Hôtel idéalement placé près du métro, Time Square etc. Le personnel top, toujours prêt à vous rendre service très gentil. Chambre bien équipée coffre clim planche à repasser , 2 bouteilles d'eau chaque jour, frigo. Bémol le bruit , je déconseille les chambres derrière: simple vitrage. Il vaut mieux prendre une chambre devant avec "bouble vitrage" et dans les étages. Aucun problème de restitution du déposit , fait dnas les 48h. Je conseille cet hôtel.

There was a pipe burst the first night and the alarms went off every 30 minutes for over an hour with no one to turn them off. I woke up to banging on the doors from a plumber trying to check every single room and didn’t stop banging on the doors. No option to have a do not disturb door hang and I didn’t feel comfortable having the cleaners come into my room every other day at 2pm or later. The elevator (only one) was crowded with towels and bedsheets just sitting on the floor for hours on end during a few of my days I was there. I understand they have to transport that stuff up and down but to have it sit there for hours and multiple days. It didn’t feel clean having towels or bedsheets on the floor of the elevator. The phone in my room was blinking bright red saying I had messages on the voicemail but there were no way to check and the bright light never went away. Their solution was to unplug the phone. Lastly, I requested a wake up call with the front desk - I made sure the phone worked and the morning came and went with NO wake up call. Everything was an extra charge - no late checkout without paying for every single hour that you request. One of the staff members was so busy clinging to her boyfriend instead of being behind the front desk. It was so unprofessional and awkward not knowing who was available for me to talk to.

We just came back from NY. Nice stay overall, with a few details making a difference. I would say this was a nice place and my wife actually just mentioned she'd stay here again in the future. My take on it with more detail would be: PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom. CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms. All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.

The rooms air conditioning unit was noisy being so close to your head

The Shocard is a little hotel with lots of good things. The staff is pretty friendly. The room was clean and the bathroom is renovated. I stayed at a penthouse which has a private rooftop balcony. I loved staying here, it right on Times Square. Victoria is great at front desk, super friendly, respectful and helpful. I really recommend THE SHOCARD!

This hotel was just a couple of minutes walking distance to the heart of Times Square! It was very clean and the staff helpful. Know that the rooms are small, not unusual for NYC. And the parking is not on site! It is a few blocks away and the parking garage is very low.

En conclusiones terrible, pésimo servicio, el aire acondicionado dentro de la habitación la maquinaria de el aire acondicionado suena súper duro, aturde y no deja que las personas dentro de la habitación puedan dormir

There was a pipe burst the first night and the alarms went off every 30 minutes for over an hour with no one to turn them off. I woke up to banging on the doors from a plumber trying to check every single room and didn’t stop banging on the doors. No option to have a do not disturb door hang and I didn’t feel comfortable having the cleaners come into my room every other day at 2pm or later. The elevator (only one) was crowded with towels and bedsheets just sitting on the floor for hours on end during a few of my days I was there. I understand they have to transport that stuff up and down but to have it sit there for hours and multiple days. It didn’t feel clean having towels or bedsheets on the floor of the elevator. The phone in my room was blinking bright red saying I had messages on the voicemail but there were no way to check and the bright light never went away. Their solution was to unplug the phone. Lastly, I requested a wake up call with the front desk - I made sure the phone worked and the morning came and went with NO wake up call. Everything was an extra charge - no late checkout without paying for every single hour that you request. One of the staff members was so busy clinging to her boyfriend instead of being behind the front desk. It was so unprofessional and awkward not knowing who was available for me to talk to.

Courteous staff, small rooms, could be a little cleaner

I went back and forth between 4 and 5. The hotel is nothing incredible our outstanding (a 5 in my mind tends to be) but at the same time, I did not want to be unfair, and the location for me it was excellent, it is clean and well mantained, nice bathroom, comfortable room (for one in my case), good service, it just all worked for what I needed, and it is my second time there. When I put it all together again, maybe not the most amazing hotel I've ever been at, but works, is nice, clean, friendly, well kept, and for a pretty reasonable price. Want the full story? If I had to "criticize" something or forced to find any other things, well, I did arrive early, like 9am, and had to wait to get into my room at 4pm or so, so I left everything and went for a "long" walk around. Luckily it is NY, so no shortage of things to do, see or spots to grab a coffee or eat something. I wish they had had a room ready, but again, not their fault. And the other suprise when arriving, was the tax per day, but that is not on them but on Expedia/Hotels for not being super clear about it, and on me for not checking it or remembering that I would have to pay it once I was there. Not huge, but a reminder or watch out if you do book through those platforms, that you'll be required to pay that so you don't get surprised like I did. (btw, maybe I would go to 4.5 stars, only because while this was on me, I would have loved the hotel to mention this when I did the check in, not when I checked out)

Room was clean and bed was comfortable. Evening front desk staff was very kind.

We just came back from NY. Nice stay overall, with a few details making a difference. I would say this was a nice place and my wife actually just mentioned she'd stay here again in the future. My take on it with more detail would be: PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom. CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms. All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.

This hotel was just a couple of minutes walking distance to the heart of Times Square! It was very clean and the staff helpful. Know that the rooms are small, not unusual for NYC. And the parking is not on site! It is a few blocks away and the parking garage is very low.

Great location, clean rooms. Awesome shower and bed. Very nice employees. Would stay again!

The rooms were clean and the staff was very nice and accommodating.

Very friendly staff. Room was nicely decorated, clean and with very comfortable bed. Bathroom was modern with nice products. My favorite part was how quiet it was given the Times Square location. I’ve stayed in other hotels in the area that are fancier and more expensive but was kept up most the night with loud street noise. I have a long commute so sometimes stay overnight. I will definitely be staying here again.

Clean

Le moteur de la climatisation qui rugit et vibre toute la nuit est un vrai CAUCHEMAR. Impossible de dormir. C'est un vrai SCANDALE d'autoriser ce type de nuisance. De plus la chambre n'avait pas de fenêtre. Je suis en train de contacter le service client pour manifester mon mécontentement et ma colère.

Courteous staff, small rooms, could be a little cleaner

Lo bueno es su localización (muy cerca de Times Square). Lo que no me gustó es que la cama-sofá es muy incómoda

Rooms are very small. Front desk Was very pleasant and accommodating. the location was super in the heart of Times Square.

We just came back from NY. Nice stay overall, with a few details making a difference. I would say this was a nice place and my wife actually just mentioned she'd stay here again in the future. My take on it with more detail would be: PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom. CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms. All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.

The rooms air conditioning unit was noisy being so close to your head

Good place Close to everything in Manhattan Room was very noisy Couldn’t sleep

Spacious and comfortable room, friendly staff, ideal location

Very friendly staff. Room was nicely decorated, clean and with very comfortable bed. Bathroom was modern with nice products. My favorite part was how quiet it was given the Times Square location. I’ve stayed in other hotels in the area that are fancier and more expensive but was kept up most the night with loud street noise. I have a long commute so sometimes stay overnight. I will definitely be staying here again.

En conclusiones terrible, pésimo servicio, el aire acondicionado dentro de la habitación la maquinaria de el aire acondicionado suena súper duro, aturde y no deja que las personas dentro de la habitación puedan dormir

There was a pipe burst the first night and the alarms went off every 30 minutes for over an hour with no one to turn them off. I woke up to banging on the doors from a plumber trying to check every single room and didn’t stop banging on the doors. No option to have a do not disturb door hang and I didn’t feel comfortable having the cleaners come into my room every other day at 2pm or later. The elevator (only one) was crowded with towels and bedsheets just sitting on the floor for hours on end during a few of my days I was there. I understand they have to transport that stuff up and down but to have it sit there for hours and multiple days. It didn’t feel clean having towels or bedsheets on the floor of the elevator. The phone in my room was blinking bright red saying I had messages on the voicemail but there were no way to check and the bright light never went away. Their solution was to unplug the phone. Lastly, I requested a wake up call with the front desk - I made sure the phone worked and the morning came and went with NO wake up call. Everything was an extra charge - no late checkout without paying for every single hour that you request. One of the staff members was so busy clinging to her boyfriend instead of being behind the front desk. It was so unprofessional and awkward not knowing who was available for me to talk to.

I went back and forth between 4 and 5. The hotel is nothing incredible our outstanding (a 5 in my mind tends to be) but at the same time, I did not want to be unfair, and the location for me it was excellent, it is clean and well mantained, nice bathroom, comfortable room (for one in my case), good service, it just all worked for what I needed, and it is my second time there. When I put it all together again, maybe not the most amazing hotel I've ever been at, but works, is nice, clean, friendly, well kept, and for a pretty reasonable price. Want the full story? If I had to "criticize" something or forced to find any other things, well, I did arrive early, like 9am, and had to wait to get into my room at 4pm or so, so I left everything and went for a "long" walk around. Luckily it is NY, so no shortage of things to do, see or spots to grab a coffee or eat something. I wish they had had a room ready, but again, not their fault. And the other suprise when arriving, was the tax per day, but that is not on them but on Expedia/Hotels for not being super clear about it, and on me for not checking it or remembering that I would have to pay it once I was there. Not huge, but a reminder or watch out if you do book through those platforms, that you'll be required to pay that so you don't get surprised like I did. (btw, maybe I would go to 4.5 stars, only because while this was on me, I would have loved the hotel to mention this when I did the check in, not when I checked out)

Room was clean and bed was comfortable. Evening front desk staff was very kind.

We just came back from NY. Nice stay overall, with a few details making a difference. I would say this was a nice place and my wife actually just mentioned she'd stay here again in the future. My take on it with more detail would be: PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom. CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms. All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.

Customer Service was excellent Franklin went over and beyond to make our stay comfortable.

The rooms were clean and the staff was very nice and accommodating.

Hotel was everything you need for a short stay in New York. Excellent location, clean, and super friendly staff.

Friendly atmosphere is the best for this small new york hotel. The best staff

Great location and friendly staff

Great. Front door staff was a little rough on arrival. But otherwise great!

Hôtel idéalement placé près du métro, Time Square etc. Le personnel top, toujours prêt à vous rendre service très gentil. Chambre bien équipée coffre clim planche à repasser , 2 bouteilles d'eau chaque jour, frigo. Bémol le bruit , je déconseille les chambres derrière: simple vitrage. Il vaut mieux prendre une chambre devant avec "bouble vitrage" et dans les étages. Aucun problème de restitution du déposit , fait dnas les 48h. Je conseille cet hôtel.

I went back and forth between 4 and 5. The hotel is nothing incredible our outstanding (a 5 in my mind tends to be) but at the same time, I did not want to be unfair, and the location for me it was excellent, it is clean and well mantained, nice bathroom, comfortable room (for one in my case), good service, it just all worked for what I needed, and it is my second time there. When I put it all together again, maybe not the most amazing hotel I've ever been at, but works, is nice, clean, friendly, well kept, and for a pretty reasonable price. Want the full story? If I had to "criticize" something or forced to find any other things, well, I did arrive early, like 9am, and had to wait to get into my room at 4pm or so, so I left everything and went for a "long" walk around. Luckily it is NY, so no shortage of things to do, see or spots to grab a coffee or eat something. I wish they had had a room ready, but again, not their fault. And the other suprise when arriving, was the tax per day, but that is not on them but on Expedia/Hotels for not being super clear about it, and on me for not checking it or remembering that I would have to pay it once I was there. Not huge, but a reminder or watch out if you do book through those platforms, that you'll be required to pay that so you don't get surprised like I did. (btw, maybe I would go to 4.5 stars, only because while this was on me, I would have loved the hotel to mention this when I did the check in, not when I checked out)

Good place Close to everything in Manhattan Room was very noisy Couldn’t sleep

Très bien, propre, bien situé

Nice stay, the staff were great. Pretty central and convenient.

Great location, clean rooms. Awesome shower and bed. Very nice employees. Would stay again!

Just few steps to Time Square plaza, excellent customer service, room nice and clean with all you need for your staying! Highly recommend this property!

Spacious and comfortable room, friendly staff, ideal location

Hotel was everything you need for a short stay in New York. Excellent location, clean, and super friendly staff.

Great location and friendly staff

We just came back from NY. Nice stay overall, with a few details making a difference. I would say this was a nice place and my wife actually just mentioned she'd stay here again in the future. My take on it with more detail would be: PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom. CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms. All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.