斯普林谷-納努特凱藝飯店

The front desk guy was lying about the broken elevator, he gave me 3rd floor room although he knows the elevator will not be fixed, he lied that the elevator will be fixed next day. It was not fixed ever. The bathroom has lots of mold. If you need pictures, I can send them to you.

This hotel clearly needs some renovation. The hallway didn't look like it had been vacuumed in several days, if not longer. The pool was covered and clearly shut down for good, even though it was summer. The room and bed seemed clean otherwise, so not too bad for the price considering.

The washer and dryer does not work properly and frequently goes out of service. After washing is done I had to fill the wet cloths in the bag and go out to a laundomate for a wash again. Staf did not help in that they just asked me to go out and get it done.

The property was under construction when we got there, they gave us rooms in the 3 floor where all rooms Had no door locks and there were people still working to Install them. The whole floor was a mess with tools, dust and all the pieces they needed to fix the doors scattered on the floor. One of the rooms they gave us was not even clean with the bed still no made and another with a door that wouldn’t open.

The desk staff was not helpful. The breakfast was late and incomplete once it was finally open. The washing machine did not work. There was a strange chemical smell. Strange costumers coming in an asking for 3 hour rates.

Construction was happening right beside my window at 8am…

Unprofessional. Facilities don't work properly. Far from the places to eat at.

The rooms smell like mold so bad!! Room and bathroom dirty the toilet is very low, The hotel have no ice machine is broken the breakfast is very limited and only coffee, orange juice and waffles….. the staff is always there but hardly speak English, people who stay there hang out in the back parking lot being loud. The blankets looks like the been to war with cigarettes burns and holes. It is horrible I will definitely wouldn’t stay there again.

An aged property in serious need of renovation, which appears spotty so far... Bedrooms are ok altho' linens/towels are threadbare. Bathrooms are in state of near failure - malfunctioning toilets; mildewed showers; flaking wall surfaces. Sidewalks are pitted; card-key doors are balky; the swimming pool - behind a sagging chain link fence abutting a sagging equipment shed - appears to have been retired some years ago.

This property, being the cheapest in the area, brings in droves of young people and thus drinking in the parking lot, trash on the ground and just an overall sketchy vibe. The property itself is barely maintained with duct tape holding ice machines together, outside doors that are falling apart and a creaky elevator. The room we had, even thought non-smoking, smelled of cigarette smoke. The cleanliness of the room was the best part of the experience. Basic budget room but the maid staff maintained its cleanliness. The free breakfast consisted of a choice of apples, cold cereal, packaged yogurt or a waffle. You won't find anything prepared like eggs and bacon. Overall, I would stay there if you're just looking for a bed to crash in, it will do in a pinch.

There were roaches in my room and my bed sheets were dirty

Smelled like weed everywhere. Bed was not clean. Blood on sheets Not recommended at all.

Smell of urine or something in room and possibly in the air-conditioner or in the carpet. Back splash in bathroom fallen behind sink exposing plaster wall. Room badly in need of renovation.

The place is very dirty.

My wife had bedbug bite on her arms. Would not stay here again.

Horrible stayed the place is dirty it smelled like mold, rooms are outdated carpet disgusting blankets with cigarettes hold and burn the curtains have never been washed! Poor costumer services is just very horrible

The staff were nice, but my room was dirty. The bathroom floor had dirt and hair. The bed sheets and blankets were stained, the wooden cabinet that held the fridge had severe water damage and what looked like old dry mold.

The entire hotel was dirty, the lobby and halls smelled like weed, and the room had mold in it.

Dirty, outdated and bedbugs!! Our bed was infested!!!! Don’t take the chance!!!

This property is in need of updating. The hallways were dirty with garbage on the ground outside of rooms and in the stairwells. There was blood on the wall in bathroom. The bed was uncomfortable and had an odor. The rooms and hotel smell like mold / mildew. I would not stay at this location again.

Noisy room which was comfortable.

Room was 50 yards from the freeway, loud traffic all night. The hotel hasn't removed their COVID protocols

We got a King standard room. Easy check in. Just asked for ID and that’s it. The room itself was clean, no fuss and no stains. I like the bathroom set up. Limited TV options but still found a nice movie for background noise. All in all, would stay again. I found the bed very comfy. We had lots of space. We also felt secure, being able to see our cars from the window. Like that it’s behind a Target. Easy for any last minute needs. Like the location. Price is pretty standard but also cheaper than other options in the area for similar set up. Breakfast was a little lacking: just waffles/coffee/juice. Cereal and muffins are also available.

We were in an even number room on the "Train side". We were woken every morning at 6:20 and 7:30 with train horns. I told the front desk when someone is there more than one night they should not be put on that side of the hotel. Even numbered rooms on the parking lot side.

Our room was on the highway /road side. Very noisy

Disgusting. Hotel needs major renovations. Bed is as hard as a NYC park bench. Construction was going on outside of our building at 7am daily, we were not informed there would be Construction. Towels were not clean at all.

The hotel area and rooms are very dated. I stay for the price and convenience but it can use an overhaul . I may look for othef options

bed was comfy, clean rooms

The room was clean, the mattress was cosy and firm, and the entrance of the hotel is welcoming.

The hotel is very run down

The front desk guy was lying about the broken elevator, he gave me 3rd floor room although he knows the elevator will not be fixed, he lied that the elevator will be fixed next day. It was not fixed ever. The bathroom has lots of mold. If you need pictures, I can send them to you.

The gentleman in the night shift @ the front desk was exceptionally terrific. He went above and beyond. I am really very impressed by him overall. He was more than accommodating & very friendly.

The front desk person was not there. Waited approx. 20 mins to check in. Waited approx 5 mins to check out as no one was there either. Toilet was broken. Shower looked gross. There were dirt spots around the room. The hallway had a weird smell!

I was given a room that someone was already in, I can’t imagine what they went through when I went into their room at 1 am; but I do know what happened to me, I locked the door every way I could and was woken by any sound that night fearing someone would just waltz in! Overall don’t recommend, I’ve never even considered this a possibility lol

staff were friendly

I requested a 2 bed accessible bathroom room for my grandmother. When she reached to the hotel room, it was not accessible. The man at the front desk said that only rooms with 1 bed are accessible. The pictures on expedia's site showed 2 beds and an accessible bathroom. I called choice hotels to complain and share my frustration. How can you only offer rooms with 1 bed for people who need accessibility? That is not equitable. Some elderly people have an aid that works with them. It is not ethical or appropriate for them to sleep in the same bed. Choice hotels need to better to accommodate all people and their situation. The hotel also smelt like Marijuana really bad and people constantly arguing. Not a good choice and will never stay there again.

The staff was very helpful when I needed assistance printing my itinerary. I really appreciate that.

Front desk book is into a room that they painted that day. After going to bed we woke up with or throat sore n headache from the Intense strong scent. We had to sleep in the car before they could find a diff room. Showed no empathy for customers

First did not receive the type of room that I reserved, then it took 3 calls to the front desk for someone to come and check out the problem. They finally switched my room still not the type I reserved. Then I rudely woken up at 2 am from extreme amount of noice from the room next to me that lasted until 3:30am, I called the front desk and they did absolutely nothing about it. The hallway and the rooms smells like weed, they told me that they can't do anything about it.

The room was dirty. Terrible service, the staff wasn’t professional at all. During the check in the guy was in his cell phone the whole time.

Clean and comfortable for a quick overnight traveling through. Hotel is directly behind Target that has a Starbucks inside- no detouring to get any essentials or nice coffee. Love!!

Decent place to stay. Located behind a mall

Room was 50 yards from the freeway, loud traffic all night. The hotel hasn't removed their COVID protocols

We were in an even number room on the "Train side". We were woken every morning at 6:20 and 7:30 with train horns. I told the front desk when someone is there more than one night they should not be put on that side of the hotel. Even numbered rooms on the parking lot side.

Slightly overpriced for this type of hotel. Location at the absolute end of a big box type store outdoor mall. Fine for a 1night stay.

Our room was on the highway /road side. Very noisy

Convenient location some issues

Safe clean very close to amenities. A bit tired.

It was a great location near by stores and restaurants.

Convenient and safe.

The hotel was very dirty and the complimentary breakfast consisted of waffles that you made yourself so syrup and cereal that got crushed while trying to dispense it and then there was no milk.

We got a King standard room. Easy check in. Just asked for ID and that’s it. The room itself was clean, no fuss and no stains. I like the bathroom set up. Limited TV options but still found a nice movie for background noise. All in all, would stay again. I found the bed very comfy. We had lots of space. We also felt secure, being able to see our cars from the window. Like that it’s behind a Target. Easy for any last minute needs. Like the location. Price is pretty standard but also cheaper than other options in the area for similar set up. Breakfast was a little lacking: just waffles/coffee/juice. Cereal and muffins are also available.

Breakfast needs to be improve

The property is ok but they said breakfast include but they barely has something to eat and service suck.

I've stayed at this property many times over the last 20 plus years. It is now very run down. The bed was extremely uncomfortable. The breakfast was terrible. They didn't have any food except for the waffle maker and coffee and juice. I will not stay here again!

Nice staff Good breakfast

The rooms smell like mold so bad!! Room and bathroom dirty the toilet is very low, The hotel have no ice machine is broken the breakfast is very limited and only coffee, orange juice and waffles….. the staff is always there but hardly speak English, people who stay there hang out in the back parking lot being loud. The blankets looks like the been to war with cigarettes burns and holes. It is horrible I will definitely wouldn’t stay there again.

The gym is a joke. Almost no equipment. The breakfast area had 4 yogurts, cereal and a juice machine. The clerk when I checked in didn’t even get off his personal phone.

room was clean, water pressure was good. Lady doing the breakfast was extremely nice.

Need more breakfast options