Westchester Marriott

Hotel grounds were nicely kept, but it seemed like the room hadn’t been looked at in a while. Lots of dust on the vents and the shower/tub had a real hard time draining. Staff at the front desk couldn’t provide me a bandaid and the bonvoy app wasn’t working which makes ordering food difficult. One day I was connected to person who took my order over the phone and delivered something close to what I ordered. The second day I called and then said it wasn’t possible to order on the phone but then connected me to a different number that went to voicemail. I was also really surprised to see that there was delivery fee for room service. I’m already paying to stay and for the rooms service. I’ve never seen a delivery fee for room service before. It made a cup of tea an $11 purchase which is wild. That’s a bigger delivery fee than most restaurants in the area.

It was a great stay and a decent Marriott

Just be aware that if they place you on the 2nd floor your view is likely to just be a cement wall and some asphalt roofing. The window was also filthy. The other amenities were okay, it was reasonably clean but certainly not amazing. Very poor noise insulation, every door opening and closing makes a loud slamming sound, and you will hear that all night long.

Robert was great

Good Helpful Staff Clean room