Hampton Inn Columbus/Delaware I-71 North

a

Hotel was overall clean. Our room was very musty and smelled like it had been used for a smokers room. No hot water for the shower which I heard from another guest was an issue for them for 3 days. Pool was out of order but you didn’t know that til after paying for your stay. Kids were highly disappointed.

I had booked a room 4 months before for a 2 bed room for 3 adults. Upon arrival was given a single bed. The hotel was sold out and had no doubles left. When I inquired about a cot I was informed that was not a thing. Luckily there was a pullout couch which had not been cleaned with food scrapes in it. I then requested pillows and sheets and was given a duvet and a comforter. No sheets or pillows. I spoke to the manager in the morning and was promised a 2 bed room and no problems when I got back late that night. When I returned there was no saved room and was again placed in the same room and again given a duvet and comforter but atleast this time also pillows and towels. But only after I had to explain that the room was stocked for 2 people not 3. The 3rd day was finally moved to a double room. The rooms were cleanish but the first room had a panel removed from the bed frame, a broken mirror with scotch tape holding it, and the shower was either ice cold or the firey pits of hell. Both rooms had multiple exposed brackets where cloths hooks or shelves had been previously. When i inquired what could be offered to make amends the manager responded with nothing that both rooms were of equal value. This hotel is a Hampton only by name, and not by quality. The upkeep is horrible and it is being run by the same type of staff that can run a roadside motel. I will not be staying at any more Hamptons in the Columbus area.

Where to start? Night staff when we checked in sent us to the wrong room... found out later he didn't even read my name on my driver's license correctly. Got our reservation all confused. Room was like a cave, the lighting was so dark. Iron didn't work and the OTHER night staff guy seemed mystified as to what to do about it. And forget about asking for extra pillows. Pool was out of order. We've been "Hilton people" for years, but experiences like this (not the first) have us rethinking and switching to the Marriott or IHG family.

Mold growing on the bathroom floor, toilet loose and front desk staff that didn’t even smile when I or others walked in. Bed was comfortable although it required 4 pillows to get there and the dark roast coffee was excellent. Won’t return, wouldn’t recommend but if you need a bed and a roof it’s better than some.