Express Inn & Suites Eugene

I got this room because it said it had a pool, but the pool was unfortunately closed. They were doing maintenance in the hallway right next to my room and it was very smelly. There was also a lot of stains on the bed which made my daughter grossed out and we also Went and we also slept on one bed over the blankets.

Very nice manager and employees. I will stay there again. Security is always on duty. Nice rooms also.

Good value, clean, well-located, spacious room, friendly and accommodating service. Mattress a bit hard and no hair dryer in room, but provided upon request. Would stay again.

Well yes they had what looks like a motel room… its just not very good. Dicey neighborhood. No one at the desk . Wifi is too slow for streaming a movie. Bed seemed like two pieces of cardboard between some springs. Two cheap pillows. One towel for both of us. No morning coffee available. **. Two stars. “ Better than nothing”

It wasn’t a very safe area, No coffee pot or coffee, in the room. The staff was very friendly and great.

Lobby door locked at check in and check out. Wrecked junk car in parking lot in marked no parking area next to building making it impossible to drive around correctly parked cars. Construction debris, masks and empty water bottles in stairwell. Green moss growing in shower area in bathroom. Sink water restrictor that causes spray to fly everywhere.

This is an inexpensive, clean place to stay. The staff is very friendly and helpful. The room is very spacious, adequately appointed. Ask at the desk for a hairdryer!

Enjoyed the two bedroom suite. Could have been cleaner. No continental breakfast or pool.

Bad area. Staff wasn’t on site. Reception was locked at all time. No access to ice, cafe or breakfast

The office was locked when we tried to check in, there was a sign posted with a phone number. Upon calling that someone told us theyd be right down. So we stood outside, on a not safe feeling street, in the dark, just waiting. The beds were thin and so uncomfortable. The linens were also thin with no extra blankets anywhere.

This place is very clean very quiet the staff is always nice and friendly and I just love the rooms

Very clean property with great staff. As a bonus the State Patrol station is right across the street so there is no worry of theft or vandalism like you will find in other parts of Eugene.

What looked like broken down cars in the parking lot and a man walking around shirtless. The room smelled bad. I walked in the room barefoot and then I sat on the bed. My feet were BLACK. It was gross.

Great room, lots of room, safe parking lot, quiet and peaceful, with some super awesome managers and a very clean room, Room 101. 💜 thank you for your hospitality!!

Clean comfortable room with friendly staff

Room was clean. Was a good value for the price

Lots of mold.

I liked the location and the size of the room. The layout was perfect. There was what looked like a blood splatter on the wall, and about half way through the night there was an ant infestation. Somethings wonky with the deposit as well. Not sure.

The room had a strong perfume odor. We left the room door and window open for hours. Socks are black on the bottom from walking on floors.

When I got to the property, the lobby was locked and there was a sign in the window saying that management would be back in 20 minutes. So, I waited 20 minutes. They had one of those ring doorbells so I decided to ring the bell just in case there happened to be someone around. After a few minutes, the front desk lady comes back and snaps at me for ringing the doorbell. I mean yes I see the sign in the window, but all I did was ring a frickin bell. She didn't have to bite my head off for it! Her attitude was totally uncalled for. But that's not the worst part. The room I got was TOTALLY DISGUSTING. The bed had a fleece blanket with some kind of bodily fluid caked on it (I pulled it off the bed). I looked at the pillows underneath the pillow case, and they were stained yellow and looks like they never changed the pillows since they opened the place. The mattress was hard as a rock and did not make for good sleep. The towels were all dingy and stained. There was also mildew in the corners of the shower. Overall, the whole place gave me the ick. I have never stayed at a place that made me so uncomfortable and concerned about catching something. I could overlook the rude lady at the front desk, but the lack of cleanliness is downright unsanitary and not okay. SKIP THIS PLACE. It's not worth your money or your health. They should be seriously be shut down if this is how they operate.

Huge room! Great value, hassle-free check in.

Very noisy. Atleast a one inch gap under the door you can hear EVERYTHING happening outside. Hard floors were dirty. I had no bath towels. For $130 for one night. This was piss poor.

Clean room, noisy due to busy street, manager lives on site.

room OK, water hot and cold good, heat OK, internet connection nearly non-existent until midnight. No descrimination of any kind.

Well yes they had what looks like a motel room… its just not very good. Dicey neighborhood. No one at the desk . Wifi is too slow for streaming a movie. Bed seemed like two pieces of cardboard between some springs. Two cheap pillows. One towel for both of us. No morning coffee available. **. Two stars. “ Better than nothing”

Prompt service, very courteous. was on second story and i have to appreciate that the floors are in very good condition: solid and newer flooring. i didnt feel like i had to watch my step for the neightbors. very clean room. bed mattresses are harder steel spring but id brought my camping gear so just laid my mat on top. rooms are very minimal. good selection of tv stations and strong wifi

Bed was terrible

Bery friendly. Rooms are very spacious.

This isn't the 4 seasons, but it fits its need if you need a clean place to sleep and shower. Only real complaint is its proximity to the street and train tracks. Extremely noisy traffic and train sounds like it's in your room.

The room was clean, but the beds were like sleeping on concrete after flying from SC to OR. It was not comfortable.

Manager on sight was very friendly and helpful.

Manager/receptionist very friendly.

The female owner loves drama, and creates it constantly. She was whiny, rude, arrogant, and condescending.

a great place to stay on a budget. I will definitely be staying here again. 7-11 was right across the street and red apple grocery store is a block and a half away. room was number 102. it was clean and comfortable with two beds. great shower with plenty of hot water. microwave and small fridge which managed to get the job done. The only thing that would have made it better is a small coffee pot with the accessories. The manager I dealt with was Tanya. very outgoing and a pure pleasure to do business with. She is customer oriented and well suited for the job. thanks again

Love the staff

It was a difficult experience for check in. Requested an accessible room. No stairs. Were given second floor room. Which I protested. Was told that they never got a request for accessible room or no stairs. I had booked through Hotel.com. Was told I needed to book directly through the hotel. The manger did try to see if she could get a ground floor room. She was able to. Though this room had two queen beds. We didn't need two beds. It was a large room with a desk and a small couch. The manager even made offers to help us with our luggage, get us a bag of ice, and let us know when our cab arrived. So we ended up happy with the stay.

DO NOT RECOMMEND AT ALL. This motel was NOT in a safe location nor do the pictures tell of the room quality, etc. Spoke to the manager who understood and told me I would just be charged the 1 night as noted in their rules. I still have not been refunded; have called and no one answers nor has Hotels.com been helpful. I am rethinking this platform as a trust worthy place to find a place to stay.

Expedia’s customer service was horrible. We pre-paid for two motel rooms. EXPRESS INN & SUITE. We called to let them know that we’ll be there within 30 minutes. The owner said to get there and giver her a call and to make sure we have our IDs ready for her to check , we agreed. She called 2 mins later and started verbally abusing and refused the service without any reason. The owner was extremely rude. We had two kids a 5 year old and a 10 year old and it was midnight. Since we already pre-paid we asked for refund and she refused and said “do whatever you want” and hung up on us.

My husband and I stayed at the motel after moving our daughter back to college. Unfortunately though it was very clean and the staff nice, we were charged 4 additional times after having prepaid for the accommodation prior to our arrival, and although we have tried four separate times in the past week to obtain a refund, we have yet to have been successful. They keep apologizing and promising a refund but no success thus far. It’s a money trap.

The office was locked when we tried to check in, there was a sign posted with a phone number. Upon calling that someone told us theyd be right down. So we stood outside, on a not safe feeling street, in the dark, just waiting. The beds were thin and so uncomfortable. The linens were also thin with no extra blankets anywhere.

Was a little concern about area, lots of homeless, but no issue

Friendly staff, close to restaurants.

Lots of people hanging around the lot smoking, but overall seemed like an okay place. Beds weren’t great, but the room was clean and comfortable enough.

Well yes they had what looks like a motel room… its just not very good. Dicey neighborhood. No one at the desk . Wifi is too slow for streaming a movie. Bed seemed like two pieces of cardboard between some springs. Two cheap pillows. One towel for both of us. No morning coffee available. **. Two stars. “ Better than nothing”

This property is older but well maintained. My main concern is the lack of feeling safe in the neighborhood where it is located.

Comfortable, clean room, reasonably priced, located in sketchy neighborhood but close to Hult Center and good restaurants. Needs hair dryer

The Express Inn is located on a section of 6th Ave long known for being a transition area in Eugene. Let's just say it's not the greatest part of town so it's not uncommon for one to encounter some sketchy individuals passing through. This is really the only negative about the location. The positive is there are nice coffee/bakery places within walking distance, as well as other fun eateries.

Unfortunately, upon arrival, I found that the surrounding conditions and the overall cleanliness of the hotel did not meet my expectations or those required for my family's comfort. Specifically, I noticed that the couch, air conditioning units, and decorative items exhibited an unsatisfactory level of cleanliness, which raised concerns for the safety and well-being of my infant child and myself. In addition to concerns about the hotel’s interior, I observed that the parking lot contained several rundown vehicles that appeared to be inhabited, as well as individuals experiencing homelessness across the street. These observations contributed to my discomfort during my visit. Given these circumstances, we decided not to stay and promptly notified the front desk of our departure. I have yet to receive a response from management or the owners regarding this.

Building is a bit run down. But, the rooms are clean enough and there are several good eateries within a three block radius. Staff was friendly.

handy location but noisy traffic

Friendly staff, close to restaurants.

The mgr ts super nice & there is a convenient store across the street

Well yes they had what looks like a motel room… its just not very good. Dicey neighborhood. No one at the desk . Wifi is too slow for streaming a movie. Bed seemed like two pieces of cardboard between some springs. Two cheap pillows. One towel for both of us. No morning coffee available. **. Two stars. “ Better than nothing”

Extremely kind and helpful owners. They went above and beyond to accommodate my children and me. We were only there one night and got back on the road the next morning so they went out and bought breakfast foods for us. They had them ready in the lobby when we went to check out and gave us a bunch a road snacks. Extremely friendly and helpful!

Room was clean, beds were okayish, amenities were light though, no room coffee was a bummer, but breakfast was found nearby. Some real good dining options were found on Blair, the walk was a little sketch, but safe enough.

It wasn’t a very safe area, No coffee pot or coffee, in the room. The staff was very friendly and great.

The Express Inn is located on a section of 6th Ave long known for being a transition area in Eugene. Let's just say it's not the greatest part of town so it's not uncommon for one to encounter some sketchy individuals passing through. This is really the only negative about the location. The positive is there are nice coffee/bakery places within walking distance, as well as other fun eateries.

Enjoyed the two bedroom suite. Could have been cleaner. No continental breakfast or pool.

Building is a bit run down. But, the rooms are clean enough and there are several good eateries within a three block radius. Staff was friendly.

Bad area. Staff wasn’t on site. Reception was locked at all time. No access to ice, cafe or breakfast