Americas Best Value Inn & Suites-Forest Grove/Hillsboro

Great staff very friendly and helpful

amazing

They had bed bugs, which is what we heard, and did not end up staying there.

The room overall was 'clean' - for being a lower end cheap hotel it is what I expected. The manager, Lena, put me into a room that was already occupied so she had to switch me into a different room. Not a problem. Indoor pool and hot tub - advertised. But not available to use for some unknown reason. The guest laundry on site is not operable and apparently the washer and dryer haven't worked in months. The room I was switched to had a Jacuzzi tub - I went to use it and attempted to turn on the jets. Non working and no knob to turn the jets on - I had to use a pair of pliers I had with me in my luggage. The motor was on, but no air coming out of the jets - it then continued for over 2 hours with a horrendous noise and by 11pm (I had to wake at 5am for work) I went to the lobby and requested a different room. I was informed by 2 staff members that the room I was placed was in fact blocked off due to issues with the tub, etc..I was ultimately put into a different room to sleep for what was then maybe 4 hours. I was also informed that I was never actually checked in to the initial room (with the Jacuzzi) so I never even existed in their system. This is a junky hotel. I travel A LOT and stay in very high end to very low energy hotels. This one definitely took the cake. I would not recommend this to anyone. Also, upon arrival the manager left the property to take her son to school because he missed the bus. Not professional by any means. Embarrassing and a waste of my money.

The staff was friendly and the room was clean. The curtains needed repair (Room 106) and the place shows some wear, but generally a pleasant stay.