Hawthorn Suites by Wyndham Erie

L'incompétence d'Expedia ne nous a pas permis de profiter de cet hébergement. Notre location de voiture aux US opérée par expedia a été décalée d'une journée avec un tarif 3 fois supérieur au tarif payé initialement. Nous sommes donc arrivés 1 jour en retard à l'hébergement qui avait annulé de ce fait notre réservation de 9 jours. Sans commentaires sur ce début de séjour aux US. Nous attendons toujours le remboursement par expedia des frais supplémentaires avancés par nous même. Gestion catastrophique de la situation de la part d'expedia.

Nous y sommes restés une nuit seulement mais tout était parfait

Convenient and nice place to stay

Just something a little off about this one. Everything is just under being good and needs some improvements. It’s disappointing because you want it to be good because of what it has the potential to offer, but it just doesn’t meet the mark. The pool is good and the breakfast is exceptionally good and well organized

The first staff woman we encountered was very kind and knowledgeable. She was really personable as well. The male staff we encountered at the end of the day was far from that. Originally I signed a paper that discussed hotel rules, quiet hours, etc. my husband was in the gym area and the male staff came in and shut the lights off while he was in there and said ‘time to get out!’ Very rude. Around 10:45 we called down to the front desk since quiet hours started at 10 and for the last hour adults and children were screaming outside of our doorway which was directly near an elevator and entrance/exit to the waterpark. When we called the same guy said ‘yeah well quiet time night start closer to 11 now so just wait’ then hung up. I’m certain the paper I signed stated 10:00 but aside from that I understand you can’t control others behaviors. I was more disappointed in the customer service of this staff member. The room was stayed in was okay. No issues with cleanliness but could be updated. The bathroom had a heat lamp and had a dial on the wall for a jacuzzi but by looking at the bathtub, a jacuzzi bath had not been in that bathroom in years.