Comfort Inn New Holland Amish Country

The hotel is clean and managed well. Staff are very friendly and helpful. It really needs to be updated/rennovated. Furnishings and fixtures are worn. Convenient and easy parking - diner, grocery, drugstore all within a block.

Clean, very nice staff, ample parking

Let me start out by acknowledging that this is an older property that is in dire need of an upgrade. Currently there is some sort of exterior work going on which so perhaps the interior is next on the schedule? We had to enter the hotel through the side door because the exterior work was happening at the front of the property. The door on the side of the building was actually removed from its hinges and leaning against the side of the building. In other words, no door, open entry to anyone. It was like that for at least our first 24 hours……so you bet we made sure our room door was locked up tight. On day two they blocked the door with an appliance box and plastic (main door was again functional). Anyway, hotel is very dated. Hallways and common areas are in sore need of a vacuum and wall sconces have cobwebs in them. The room itself is tidy, but keep shoes on your feet. Everything in room is old and well worn The breakfast buffet is not bad considering so many hotels have dropped it. Included eggs, sausage, waggles and the usual assortment of fruits, breads, cereals. I would not choose to stay here again unless it went through a full refurbishment.

Everything was good to. Great! Except for the beds which were very springy and not very comfortable. Otherwise, the rooms were very clean, the housekeeping staff was good, and the staff was friendly. However, the other thing was that I believe that it was advertised to have had a swimming pool and a hot tub, but it did not.

The hotel is starting to look dated. The parking lot is a mess you can see they tried to patch it but very uneven to walk on. Breakfast was basically not existant waffles some cold ceral mushy eggs and pale sausage. Passed on it. It is very quiet and convenient for the places that we were there to visit.

The staff was wonderful, so friendly and helpful. The fitness center smell was unpleasant and the treadmill did not work. There was only one set of light, 5 # weights, no tens.

Older building with some flaws as mentioned in other reviews. Breakfast was ok with choices of the standard selection. The biggest problem is the very low toilets especially for seniors with arthritic knees. Beds were comfortable, staff were friendly and tried to be helpful. They had the parking lot torn up for paving which was a real inconvenience and apologized but did not compensate in any way.

Not fair to criticize as a lot of construction going on

Finally got one night out of town with my husband and ended up at a bad hotel. The place is old and outdated. Wish I had taken pictures. Carpets have stains all over. Front desk was very casual about doing anything and not professional. In bedroom we were startled and unsettled to sleep after seeing a huge spider crawling down the drapes that looked like a Brown Recluse that are Poisonous! Had to kill it. Contemplated leaving but was late and didn't know where else to go. Next morning complained and maintenance guy standing at desk shrugged wondering how any bug could come in unless through AC. Worker at desk said he would have manager call us the next day but he never did. We called the day after that and manager not available. Saw other bad reviews and I think manager probably ignores things to not have to deal with it and accept that their place is bad. Would have been a nice weekend if it wasn't for that bad hotel and not getting good sleep. They never gave us a proper receipt either, just had me sign for third party booking for email confirmation and that was it. Very poor service and upkeep of place. Outside entrance was even blocked off due to carport falling apart and being repaired, so you had to come in back side door. I don't know how this place has good stars, must be paid reviews to make them look better than they are.

There was something sticky on the tv stand and looked like ketchup running down the wall by the table. Everything else looked clean to me but could use a coat of paint on the walls to cover up all the marks. There was construction outside, but i'm sure that was something that need to be done and was acceptable.

Let me start out by acknowledging that this is an older property that is in dire need of an upgrade. Currently there is some sort of exterior work going on which so perhaps the interior is next on the schedule? We had to enter the hotel through the side door because the exterior work was happening at the front of the property. The door on the side of the building was actually removed from its hinges and leaning against the side of the building. In other words, no door, open entry to anyone. It was like that for at least our first 24 hours……so you bet we made sure our room door was locked up tight. On day two they blocked the door with an appliance box and plastic (main door was again functional). Anyway, hotel is very dated. Hallways and common areas are in sore need of a vacuum and wall sconces have cobwebs in them. The room itself is tidy, but keep shoes on your feet. Everything in room is old and well worn The breakfast buffet is not bad considering so many hotels have dropped it. Included eggs, sausage, waggles and the usual assortment of fruits, breads, cereals. I would not choose to stay here again unless it went through a full refurbishment.

Black mold in the bathroom I had reserved 2 rooms through Hotels.com but they only had 1 room for me

I will come back, I liked the hotel, it was very clean.

Very clean and friendly.

The first room we had smelled bad like mildew and mold from the air conditioner and carpet. The second room wasn't much better. On the 3rd night we moved to a upstairs room was much better smelling except when taking a shower the water did not drain well. They need to clean and maintain the air conditioning units better. Will never stay there again. If you have any allergies or asthma do not stay there. 3 rooms in 3 night's my wife and I are not very picky people but i never though it would be this bad.

There was something sticky on the tv stand and looked like ketchup running down the wall by the table. Everything else looked clean to me but could use a coat of paint on the walls to cover up all the marks. There was construction outside, but i'm sure that was something that need to be done and was acceptable.

Beds are horrible. Mold smell in the room. Stains on floor and even on spring box. I think it was male semen...

Toilet was stopped up. Bathroom was not clean. Long black hair was all over the bath tub. Hallway smelled animal droppings.

The check in/out process was quick and easy. All the staff we encountered were great. The room was very clean, but the bed was uncomfortable.

Breakfast was good. Area was clean. Breakfast staff were excellent. Unfortunately the hallway carpet was old and dirty. The carpet in our room was old and somewhat dirty. The bed ws clean and comfortable.

Our room was on the first floor with a sidewalk right under the window. Curtains were sheer and the heavy curtains did not have a track to go all the way across. Had to clip with a hair clip for privacy

The room door blocked zero noise from the hallway. You could see light between the door and jam.

Better insulation between the rooms. Could hear snoring from the next room

The water in the shower and bathtub did not drain properly, and there was mold on the shower curtain, which was very unsanitary. However, the staff and other services were relatively good.

It was hot in our room, and the shower took a very long time to drain.

Room was dated but clean, quiet and close to everything. Would stay again

Didn't take a shower because the water wouldn't go down the drain!

It is old and in need of repairs. The toilet didn’t flush very well.

Property was convenient for shopping. I would have liked USB ports in the room for charging things.

room dated and could use fresh paint and new door that isn’t broken on the bottom. The main door lock was hard to keep locked but we got it to work. the hotel had a weird musty smell all around it too. about a year ago we enjoyed our stay a lot but this time it just seemed much different. room overall was clean, bed and pillows not the best but for a quick trip it’s fine

Check in was a bit confusing. Expedia had my reservation under someone elses name. Took a bit to correct the reservation but the lady at the desk was helpful to correct. Gave us some good suggestions for dinner

The process was easy and personnel very friendly.

The employee tried to charge me again for the room which I already paid for. He had no clue how to check anyone in. Then Was placed in double queen room when I bought a king room. Then when we got switched to a king room....the heat didn't work so we needed to get switched back to a double queen.

Rachael at checkin was fantastic.

Staff rude and uncaring! No response to my email after either.

Room was good. When we checked out at 5 am, the check out guy acted like it was pointless for us to check out, we just should have left without letting them know.

This property smelled horrible. They had fans blowing trying to get rid of the bad odor. The front desk was unattended for 15 minutes trying to get checked in. The room was dirty and had pieces of the bathroom door broken off. The beds had hair all over the sheets and stains. We left the hotel for another.

Great breakfast. Friendly staff

Excellent service. Especially Chris and Sandra. They made us feel very welcomed and were, very pleasant and friendly

The check in/out process was quick and easy. All the staff we encountered were great. The room was very clean, but the bed was uncomfortable.

Great location. Friendly staff. We were 3 ladies traveling together and felt safe. There was a small mall and food places across the street, along with a McDonald’s and great coffee shop and a crepe restaurant a just 3 minutes away. The hotel had a good breakfast selection with eggs, sausage, cereal, youth, waffles, and apples, oranges, and bananas. I’ve had one gluten free person so we went elsewhere for breakfast. Our bedrooms were tidy with all the amenities you’d want, but the room itself smelled dusty - which was likely due to the visible dust in along the baseboards. It looked like it had been months since a vacuum cleaner touched them. Maybe it was just our room. Beds and pillows were comfortable. Our a/c unit buttons didn’t work so it was set to ‘low fan’ and ‘heat’ once the room got to 74 F. We slept ok but it felt a bit warm. We were not in the room at all from 9 am- 10 pm so we managed just fine and didn’t say anything to the staff. The price was about $50 cheaper than other hotels which was great. I’d stay there again - but would likely ask for the floors to be vacuumed so I at least done see the dust built up. Other than that we liked the hotel.

Close to Shady Maple Buffet and Hollywood casino. Short drive to Lancaster and close to turnpike. Staff very helpful and nice.

Check in and parking were easy, room was clean, and location was good.

Good location

Easy access to property and close to dining options

The property is a nice location in a quiet town in Lancaster county, with a diner next door, and a shopping center across the street that has a wonderful chinese buffet. Currently as of writing this, the hotel is currently going through renovations on the entrance, but it is not a major issue

Very nice hotel. Staff were very friendly and helpful. Great location for visiting Lancaster. Right next to a family restaurant with delicious food.

Stay very pleasent staff is very nice our room ready early.resturant in parking lot food is great they give you a lot. All attractions 5 to 10mins away easy to get too

The property was close to the Shady Maple Smorgasbord. I had a good night's sleep.

We were in town for a visit at the Shady Maple Smorgasbord, and this hotel was a perfect overnight stay.

A fairly straightforward chain hotel. A quiet location despite being on a state highway. Clean, comfortable beds. One downside: We stayed six consecutive nights and the breakfast options were exactly the same each morning. Certainly adequate, but nothing exciting about either the breakfast or the property as a whole. Still, I would probably stay there again if in the area and the price was about the same as what I paid this time.

Very comfortable with excellent breakfast.

Breakfast was good and the room was kept stocked and clean. Liked it! 1

Location was good, Parking was good, check in was good except for the fact that every single day our Key Card would not work including check in. Breakfast was the same everyday & we noted that the bakery items were frozen & defrosted - never fresh. Breakfast use to be much better on previous visits.

Great breakfast. Friendly staff

The staff was very nice and check in was easy and quick. The hotel is older and could use some updating. The room was pretty clean but the bathroom floor was really bad. I used the extra towels to put on the floor so I didn't have to walk on it. The continental breakfast was very good with several items to choose from, both hot and cold. Overall for the price it was what I would expect.

Great breakfast Freindly staff

Clean room. Good Breakfast

Beds hard, toilet too low and had to flush three times and toilet still didn't go down. Danish at breakfast was put out frozen. Check in was too long and when we got to the room the key wouldn't open the door, carpets were stained. Yuck

This property was fine for our needs. Basic but serviceable -- clean, comfortable beds, typical breakfast, decent coffee, helpful staff. That's all we need, and the price was right. Thanks to all the staff!