Fairfield Inn & Suites by Marriott Pittsburgh New Stanton

Fine

Fine

Staff went out of their way to help if something was wrong or missing. Good breakfast bar and staff working it. Humidity was very high in the rooms even with the air running

Wow...where to begin? Upon walking into the hotel, the front desk person, Tony, completely ignored me. No greeting, no "I'll be with you in a minute," nothing. Fast forward to us being in our room at 7pm. Our window looked onto the front parking lot. I thought the hotel was near a restaurant or bar because the music, conversation, and loud laughter was nonstop. After awhile we discovered that there was a car parked near our window making all that noise. They were coming in and out the side door letting it slam, and must have had a room door propped open because it kept slamming also. Around 9pm I finally called the front desk to complain about the noise. Tony said he would have a word with them. The car moved one row further from the building, but still in front of the hotel. After three unanswered calls to the front desk, we finally made contact with Tony via our cell. He said that he would speak with them and encouraged us not to call the police because they were guests of the hotel. Call #6 escalated to the point that Tony said he didn't think they were doing anything wrong. That's when he said that they were employees of the hotel. That they LIVED there. Call #7 happened around midnight, Tony had left, but Phil found us another room far from the employees partying out of their car. In the morning, the parking lot had broken glass and trash where the the car had been parked. I would not recommend this hotel to anyone. It did not live up to the Marriott standards.

There was adequate selection at buffet breakfast. I had to wait 15 min for service at front desk...no sign Be Right Back or bell. Re assigned a room on lower floor but then clerk canceled first room as a No Show and charged me another fee. Anout 2 hours into the stsy, the check in clerk came to our door to see if it was occupied. Crazy stuff