Camelot by the Sea

Natalie at the office where I checked in was great! The process was the easiest one I've ever done. The room was great. Loved that there were towels and they cleaned the room when we left! The only thing that was out of place was the utility closest in the kitchen - the door was broke off but it didn't bother us at all. We had a great time!!!

The positives : The beach view was wonderful, the space in the unit was sufficient for our family. The bed was very comfortable and plenty of pillows were on it. The shower was clean, it appears to be newer, and it had good pressure. There was a vacuum and broom in the closet as well as 2 plug in fans. The negative: The room could use a really thorough cleaning. I understand these places are turned over quickly but there was dust/grime build up on the headboard and the floors were really dirty. The blow dryer was broken and I had to run out 10 minutes before Walmart closed after my shower, so that was a bummer. The front desk wouldn’t give me a new dryer because the unit was owned by someone else. I had let the owners know and they responded quickly saying they would reimburse me, I let them know the cost and hadn’t heard anything back by the end of the night prior to us leaving so I took it with me. The lack of communication after letting them know the cost and also letting them know that I took the dryer home with me just to give them a heads up they would still need to replace the one in the room was upsetting. Going forward I’ll check blow dryers when I first walk into a room. The couch pullout bed was very uncomfortable, we took an air mattress anticipating this. So just a heads up there. Overall takeaway, it’s decent and was affordable for our quick trip. Some deep cleaning and better communication would earn that last star.

The room was not clean thoroughly when we got there. They were house shoes underneath the bed, trash and water bottles.

You basically get what you paid for. The pull out couch that we had smelled, and they didn’t provide enough blankets. Thankfully I brought a throw blanket. The pools were not the most clean as well, and one of the elevators smelled like urine. It was one of the cheaper hotels so don’t expect the most luxurious experience. It was mid at best.

We have stayed at Camelot By The Sea many times and always had an amazing experience. However we have never stayed through Elliotte Beach Rentals and after this visit we never will again. This was Mother’s Day Weekend. The floors had not been vacuumed, there were crumbs throughout, curtains hanging off the windows, HVAC door hanging off its hinges. The Table had not been cleaned dust and food. There were hair on the bathroom sink and mold on the shower curtains. I always try to show a little grace at these resorts because people are human. But there comes a point or condition when I have to say something and this was the time. We called upon entering the unit to request a refund but were told their rule is not to refund for this type of issue and were told someone would be up to clean the unit. Twice we requested a refund and twice we were denied. We arrived at 4:37pm and waited until 6:02pm and no one showed up. Finally we left to get dinner - someone came while we were out but did not touch the shower curtain, the HVAC door or hanging curtains or really clean. We went out and purchased cleaning supplies to clean enough to be able to stay comfortably. Sunday morning a young man came with shower curtains and asked it my wife wanted to hang them — she said no because there is mold on the curtains and I was in the bathroom. He did come back later and changed them out. I am sorry but I can not recommend this location.