Where do I start? First the employee that checked us in used G.D. twice during our interaction. During our stay we found out that our room was owned and managed by a third party company, and that any issues would have to be resolved by that off-site company. We couldn’t get pool towels from the front desk because they didn’t manage our room, and they can’t loan towel for anyone booked through said third-party. So we had to buy our own pool towels. After we used all our room towels we were not able to get more, but were told to use the on-site laundry and pay to have them cleaned. At 8 am on Friday during our stay a construction team started installing new drywall in the room next to ours so we were woke up to the sounds of hammering and power tools. The stay was a disaster from step one and despite my best efforts there is no way to tell on the app if you are getting a room managed by the resort or this delightful third-party. I will warn everyone I know and leave every negative review I can about this experience on social media, TikTok and anywhere else that I can.
Where do I start? First the employee that checked us in used G.D. twice during our interaction. During our stay we found out that our room was owned and managed by a third party company, and that any issues would have to be resolved by that off-site company. We couldn’t get pool towels from the front desk because they didn’t manage our room, and they can’t loan towel for anyone booked through said third-party. So we had to buy our own pool towels. After we used all our room towels we were not able to get more, but were told to use the on-site laundry and pay to have them cleaned. At 8 am on Friday during our stay a construction team started installing new drywall in the room next to ours so we were woke up to the sounds of hammering and power tools. The stay was a disaster from step one and despite my best efforts there is no way to tell on the app if you are getting a room managed by the resort or this delightful third-party. I will warn everyone I know and leave every negative review I can about this experience on social media, TikTok and anywhere else that I can.