Comfort Suites Sumter near Shaw AFB

The front drive had broken surfaces in the front. The pool was closed and needed a cleaning and the breakfast lady was unhelpful.

Most of my outlets in the room did not work. There was a terrible smell in the hallway. The jacuzzi did not work. The staff was very friendly and nice

Pool was nice. Breakfast was ok. Room was plenty spacious. Great place for taking your family.

Friendly front desk and housekeeping staff. Decent breakfast. All floors smell like cigarettes/marijuana. We booked a nonsmoking room because we have a toddler, so why does it still smell like cigarettes and weed???? Surfaces in the room weren't very clean. The pool is TINY and the area that it is in is very rundown. The ceiling needs to be repaired, as well as the lights in the pool area.

all 3 of 3 ice machines were not working so I had no way to get ice during my stay. Asked the staff for ice and they had no solution.

Unfortunately, I must agree with several people I cannot recommend the Comfort Suites Inn in Sumter. Our stay was horrible! Ended up leaving and staying elsewhere. Right away the key cards would not work; I had to swipe a multitude of times. The door looked like someone tried to pry it open with a sharp object. The Room Had Some Kind Of Smell. At the time, when a reservation was being made online it should be mentioned that hotel is under reservation. The pool was extremely cold, even though it stated it's a heated pool online. I have found the staff and or management to be less the honest about booking of rooms.My reservation show a king suite with a king size bed and a sleeper sofa, they gave me a suite with a queen size bed, when I checked in Autumn said the room was chosen by availability…So why does my receipt say king size bed . Hmmmm the guy at the front desk try to tell me, that there are different size king bed!!! His words exactly “I don’t know what size your king is at home but king size beds varies. Oh. I forgot about the hot water there was none, when I went to the front desk to complain the man at the desk said I had to wait a while for the water to get hot! I ran the water for 15 minutes and still no hot water. My stay here was by far the worst I ever experienced in any hotel in my life. Then the man at the front desk was happy to tell me since I was moving to another hotel they would not be refunding my money, per his manager.

Staff were great. Hotel is in need of a lot of maintenance and TLC. The room did not smell clean. The A/C was obviously in need of a deep clean. The smell in the room was not pleasant. Rusty microwave smelled. rusty shower curtain rod. Water stains and mold in ceiling tiles throughout the hotel. Hotel is in need of an overhaul and deep cleaning. This place is ok for a stay of no more than one night at best. The breakfast was the same old drab cheap sausage and powdered eggs, cereal, bagels , toast and coffee. Ice machine on 1st floor was broken the entire 5 days we were there, exercise treadmill out of order, the exercise bike's handle bars were loose and flopped around while riding. Straight junk. Owner needs to step up and improve the hotel. I'd give the hotel a 2 if not for the Great staff.

I've never stayed in hotel as loud as this one. Maybe it was just the guest above me. But it sounded like the person was trying to get their steps in. The pool left a lot to be desired (we didnt even use it) and it's door lock to need the keycard was broken. Huge safetly issue, as anyone off the street could have gotten into the hotel.

(overall 2.5) staff was ok; hallways has dirty carpet; somethings in the room are old and a bit rusted; treadmill doesn’t work; but the property over all is ok the entrance looks great.

Really nice pool area

I can home with bed bug bites.

Id would never stay at that hotel again. It was HORRIBLE. Everything was dusty, floor was dirty, hair in the sink, rubber bands on the counter, huge stains on the floor....DISGUSTING

I had stayed at this hotel in the past and it was a good experience so I decided to give it another try. This time, the hotel room I was first placed in had a strong odor of mold. I asked to be moved to another room and the new room also smelled like mold. In both rooms, the shower curtain rods were broken, bath tubs had rust, and there was dirt build up in the bathroom. Staff were friendly but I think this hotel needs some major cleaning especially on the A/C units and bathrooms.

Room was nasty and bugs were under matters and white stuff was on the sofa and a dead bed bug

Could hear other peoples toilets flushing all hours of the night. Tiles in the bathroom were loose and one tile was completely unattached from the floor. Air conditioner was leaking and soaked the carpet in front of the AC, I mentioned it to hotel staff on 2 separate days (3 different staff members) and I couldn’t tell where anything was ever done. Furnishing were worn and lamp shades looked like they had areas of mold in them. Will not stay again.

Upon our arrival staff was rude. Room was dirty. Dog hair on sheets. Baby roach in the bathroom. Loose pills found on the ground. Their courtesy was “letting” me check out a night early since my reservation was for 2 nights. Horrible experience all the way around.

The staff was wonderful!! However, the bathroom could have been cleaner. The bed linen was also dirty, the remote was sticky. The carpet was also stained. Had to walk around in socks. The shower curtain was even dingy. I must say the towels and washcloths were plentiful and appeared clean, but the shelves they were sitting on were dirty. Would not stay here again.

The pictures are false the rooms looks nothing like the pictures my daughter found roaches around coffee pot in room shower head was rusty room smell stale carpets dirty light fixtures broken..bed linen had black spots on it

The room has wet damp floors & bed smelled horrible & ripped chairs and broken light fixtures

The room was run down and old. Lots of rust on the lamps, door frames, etc. the carpet was filthy. The hallway smelled of marijuana every time we stepped out of our room. The hotel overall is extremely run down.

Very outdated rooms; cracked tile in the bathroom & felt like it was going to fall in. Curtains wouldn’t close all the way so we had bright lights shining through all night. I was not impressed with this property at all.

Noisy

The room was clean and spacious with comfortable beds, lots of bathroom counter space, plenty of towels, and easy-to-use A/C and heating unit that was mercifully quiet. Plenty of 3-prong and USB ports as well. Overall, the environment was pleasant and surprisingly quiet and comfortable. On weekdays, breakfast ends PROMPTLY at 9. My daughter went up to get a bit more food at 9:03 as a staff member was beginning to put items away and was told, "The machine is off. You can't make another waffle. Breakfast is over." Now we know to make more waffles and grab more food than we think we want just in case if the cutoff time is approaching. There were a few issues with our room, but we were too tired to request a change. The bathroom light fixture flickered/pulsed the entire time it was on as if trying to prime, but could not come to full brightness, which was quite annoying. Also, the bathroom fan rattles/squeaks/whines the entire time it is on. Lastly, there is only a short list of channels available and no printed channel guide. I like having these so we can tune right to our desired channel instead of having to scroll through them all or access the guide channel and scroll.

Rooms were very dinged and dark. Not well taken care of.

The hotel is old and tired. The wifi is terrible.

I was given a room designed for the handicapped; even though I'm not handicapped, but it worked out very well. I truly enjoyed the size of the bathroom along with it's cleanliness. Comfort Suites of Sumter has some of the most helpful employees I've ever met in my travels, and as a military wife, I've traveled quite a lot.

I have stayed in this place on three separate occasions going back to 2008. This trip was a three night stay. Over the years it has declined from what it use to be but is still better then some of the other options in town. The location of this place is its main selling point. The fact it has an indoor pool was nice for the kid. I would suggest adding a kids play activity center like they have at McDonald's. For me personally the biggest draw back was the internet kept dropping of while streaming a video and it will be the main reason I will pick another place when I need to stay in a hotel in Sumter. A positive is the room service was excellent.

Could hear other peoples toilets flushing all hours of the night. Tiles in the bathroom were loose and one tile was completely unattached from the floor. Air conditioner was leaking and soaked the carpet in front of the AC, I mentioned it to hotel staff on 2 separate days (3 different staff members) and I couldn’t tell where anything was ever done. Furnishing were worn and lamp shades looked like they had areas of mold in them. Will not stay again.

Very clean room and comfortable bed. Overall quiet but stayed during the week. Breakfast was good-usual breakfast at these places. Staff was pleasant but not overly friendly.

Older rooms needs updating.

Check In was fast and easy. The clerk was very nice and friendly!!

I was in town for a funeral. I had a small issue at check in and the staff solved my issue in short order. I was very happy with the service of the staff. In particular, Amber helped me and made sure I was squared away with my room. The staff were all very responsive, professional, and diligent.

The hotel was in a good location, and that was about it! I was given a handicap accessible room, which I DID NOT book, months in advance! When I let the desk clerk know that, she then said "well, thats all we have left!" Unacceptable, especially since I booked 2 rooms for 7 days for vacation(which the prices were astronomical for this place) The manager was notified, and my room was changed. The hot water pressure in the room was nonexistent, had to wash my hands in the bathtub! The pillows were as flat as used tea bags and the mattress cover was very flat! There were lint balls all over the sheets, making it feel like something was crawling on you. The staff at the free breakfast in the morning was very rude and wiping and cleaning right where I was standing tryimh to make my breakfast. Even commented that she was tryinh to leave early and didnt want to be bothered. As if I was holding her up from cleaning the area. My credit card was charged THREE different times, on different days for absolutely no reason. When I requested to speak to a manager, I left my information at the front desk for the manager. The clerk called tmy room and told me the manager basically summoned be back to the front desk to talk to her instead of talking to me on the phone. I will never again in life stay at this location in Sumter, SC! There were also renovations going on all day and night, which made it very noisy and the fumes were unbearable!

Stayed here many times and never any issues. Check in was quick and easy, rooms are clean and staff was very nice and helpful. In a great location, close to all the restaurants and shopping.

Check-in was great. Stacey at the front desk was awesome and very welcoming.

Unfortunately, I must agree with several people I cannot recommend the Comfort Suites Inn in Sumter. Our stay was horrible! Ended up leaving and staying elsewhere. Right away the key cards would not work; I had to swipe a multitude of times. The door looked like someone tried to pry it open with a sharp object. The Room Had Some Kind Of Smell. At the time, when a reservation was being made online it should be mentioned that hotel is under reservation. The pool was extremely cold, even though it stated it's a heated pool online. I have found the staff and or management to be less the honest about booking of rooms.My reservation show a king suite with a king size bed and a sleeper sofa, they gave me a suite with a queen size bed, when I checked in Autumn said the room was chosen by availability…So why does my receipt say king size bed . Hmmmm the guy at the front desk try to tell me, that there are different size king bed!!! His words exactly “I don’t know what size your king is at home but king size beds varies. Oh. I forgot about the hot water there was none, when I went to the front desk to complain the man at the desk said I had to wait a while for the water to get hot! I ran the water for 15 minutes and still no hot water. My stay here was by far the worst I ever experienced in any hotel in my life. Then the man at the front desk was happy to tell me since I was moving to another hotel they would not be refunding my money, per his manager.

I had to leave a day before my checkout, I was still charged the full amount and staff is not responding to my contact. I was promised it was not going to be an issue during checkout too. Truly upsetting!

Every lady working there was very sweet

I booked this hotel via Hotels.com for a trip to take my daughters to their school dance. I arrived at 4pm, checked in and located my room. By 4:40pm, after 3 failed attempts to gain access to my room with the keyed and rekeyed cards, the only way I was able to access the room was via the maintenance man who used a master key to let me in. I was able to quickly change in order to not be late for the dance. No items were left in the room, no items were touched or used in the room. Upon my arrival back to the hotel at 8pm, my key still did not work. After 2 more attempts to use the key, the rude front desk attendant followed me to my room in an attempt to gain access. She was unable to gain access to the room. I was told that I would have to wait on the maintenance man to return to the property in order for me to gain access to the room. She also stated that id need to “turn in for the night”…as in stay in my room as there was no way for the door to be unlocked. At that point, I asked for an alternative room and her only suggestion was that she’d need to try another key to which I replied and I asked for a refund. She refused, stating that “the room has already been paid for.” Hotels.com attempted to contact the hotel for a refund on my behalf, to which they refused and stuck by their no refund policy. Ultimately, I paid $125 for a room I could not even access, much less sleep in.

Staff was fantastic and helpful.

Location was great. Food options also great. The property needs updated.

Clientele appeared to be unsafe - to the point that, at 6pm, the front desk associate locked the front door. Very dirty hall rugs. Fitness machines were not working.

Not a bad stay was very convenient.

Clean comfortable hotel. Conveniently located to many dining options.

I enjoy the convenience of staying near a few stores in the area

Stayed here many times and never any issues. Check in was quick and easy, rooms are clean and staff was very nice and helpful. In a great location, close to all the restaurants and shopping.

This property was just what I needed to rest, very quiet, clean, great area, lots of choices for dining. Thank you it was a great stay

Nice and convenient to stay beds were comfortable and big. Just really nice for a quick stay

Very convenient

Location wise its good, we went for a tennis tournament. Currently they are renovating so it was little messy. But the front desk and housekeeping people were very good. so many good restaurants near by.

The room was clean and spacious with comfortable beds, lots of bathroom counter space, plenty of towels, and easy-to-use A/C and heating unit that was mercifully quiet. Plenty of 3-prong and USB ports as well. Overall, the environment was pleasant and surprisingly quiet and comfortable. On weekdays, breakfast ends PROMPTLY at 9. My daughter went up to get a bit more food at 9:03 as a staff member was beginning to put items away and was told, "The machine is off. You can't make another waffle. Breakfast is over." Now we know to make more waffles and grab more food than we think we want just in case if the cutoff time is approaching. There were a few issues with our room, but we were too tired to request a change. The bathroom light fixture flickered/pulsed the entire time it was on as if trying to prime, but could not come to full brightness, which was quite annoying. Also, the bathroom fan rattles/squeaks/whines the entire time it is on. Lastly, there is only a short list of channels available and no printed channel guide. I like having these so we can tune right to our desired channel instead of having to scroll through them all or access the guide channel and scroll.

The staff was rude and unprofessional. When i had issues they said don't worry the people in question were on vacation and I should suck it up and live with it. The free breakfast wasn't open until a hour a fter said time. Due to the fact of employees not caring about setting it up. Not to mention cold food and limited choices

Everything was fine. Nice breakfast with fruit, eggs and meat.

We had an accessible room despite not having requested one in our reservation. What struck me as odd is that the accessible shower was NOT a roll-in. The sides of the bathtub are quite high and would be difficult for people with certain disabilities to actually use. Also, the metal on both nightstand lamps is corroded as was the water intake cord for the toilet. I do understand that the hotel is in the middle of a renovation project, so these noted issues may already be slated for correction. The hotel breakfast leaves a bit to be desired as almost all items offered are starches: toast, waffles, cereal, pastries, and muffins. I really wish that there was bacon in the hot tray instead of two varieties of sausage. Also, literally NOTHING on the beakfast buffet is labeled. I don't know what the difference between the sausages is just by looking at them. It would be helpful for guests with allergies or food sensitivities to know what something is instead of having to guess. Most of the staff are kind and courteous and smiled at us when we saw them or interacted. The hotel is quiet at night, so we actually got good sleep. Cartoon Network is not available in the cable package, so my daughter was disappointed. It's tradition that we watch cartoons together in hotels, but we were unable to find an alternative kids' channel to watch.

The staff was terrible. Very unprofessional. None of the breakfast items were available at any time. The store they had was empty.

The room was great Breakfast could be better. Staff was great. Would stay again.

My family stayed here for the annual American Double Dutch League World Competition. The hotel was clean and the service was great. The only recommendation is to have a variety of breakfast items. It was the same each day. After day 2 I was over the breakfast. Plus have extra toilet tissue. We stayed in the suite and had 5 people in the room. The tissue went fast.

Breakfast was not fresh. Ran out of coffee creamers, and juices.

We found the facility to be spotlessly clean, with a fresh clean scent throughout the hallways. Hot breakfast was okay, nothing special. The $100 deposit to cover "incidentals" was a little tacky.

Area had a variety of restaurants near by. Did not like eggs or sausage. No grits served. No bottled water on premises. No vending machines. Room needed general updating and cleaning. Lobby chairs needed updating and cleaning. Handicapped bath needs low step shower.