Super 8 by Wyndham Chattanooga East - Hamilton Place

To begin with, the refrigerator in my room was not working. When I asked a female staff member if she could retrieve my food from the hotel’s company refrigerator so it could be kept properly refrigerated, I was met with an unprofessional attitude. She was continuously on her phone and responded with a smirk, making me feel as though my request was an inconvenience rather than a reasonable concern. Additionally, a male employee asked me on two separate occasions whether my checkout date was Sunday. The first time was during check-in, and the second was when I requested a replacement key card after misplacing mine. My paperwork clearly indicated that I had booked and paid for four nights, with a checkout date of Monday. Having to repeatedly clarify something that was already clearly documented made me feel uncomfortable and as though my presence was somehow an issue. Unfortunately, things did not end there. After receiving fresh sheets for my bed, I discovered a bug in my room. This was extremely unsettling and further contributed to an already unpleasant experience. A hotel room should be a clean, comfortable, and welcoming place, and unfortunately, that was not what I experienced during my stay. Considering the combination of these issues, I cannot say that I received the level of service, comfort, or hospitality that I paid for. What should have been a comfortable four-night stay instead became an experience that left me feeling frustrated and unwelcome.

After a 15 hour drive, 5 months pregnant with two young children, we arrived to be greeted by one of the rudest receptionists I’ve come across in such a long time. She was curt, and clearly having a bad day she didn’t mind sharing with a customer. We received our room key and proceeded down a very poorly lit hallway to our room. After 15 hours, we were so exhausted I truly didn’t care about much so long as I could have a shower and sleep before driving the next day. We walked into our room and greeted with a very strong cigarette smell despite it being a “non smoking” room (of course there was a lecture about it upon checking in). Again, I could deal with that, I urgently needed to use the restroom. I went to set my bag down when two large beetle/roach type bugs ran in front of mine and my sons’ feet and scurried under the bed. I immediately grabbed my bag and ushered my boys right back to the reception desk. I was told they “did not have bugs” and there were no more rooms available for the night. I was respectful enough not to make a scene with the second family walking in, simply let her know I’d be requesting a refund and I needed to find another hotel for me and my children. After contacting Hotels.com, it took 5.5 days and multiple emails and phone calls to get the management of this hotel to respond to Hotels.com. When they finally responded they told Hotels.com they still wanted my money and would not issue a refund. I hope they use it for a better exterminator.

I decided to give them a try but you get what you pay for!!! Bed was very comfortable....too bad that after a long day on the road and looking forward to a bath and/or shower, was disappointed (to say the least) that the water was lukewarm. Stayed in the shower for about 2 minutes. Response from staff??...."it's probably because all the workers who stay here for the week are showering". She did say that she would get someone to call me back but that happened around 10pm when I was trying to get some sleep. The room was MORE than minimalistic. No closet, no drawers, no table, no coffee pot. Breakfast was pitiful. Cereal or waffles....

Front desk gal was very nice and friendly. The room was clean. Conveniently located to the highway

The staff were very helpful and I slept so great because the mattress was so comfortable.