Super 8 by Wyndham Chattanooga East - Hamilton Place

After a 15 hour drive, 5 months pregnant with two young children, we arrived to be greeted by one of the rudest receptionists I’ve come across in such a long time. She was curt, and clearly having a bad day she didn’t mind sharing with a customer. We received our room key and proceeded down a very poorly lit hallway to our room. After 15 hours, we were so exhausted I truly didn’t care about much so long as I could have a shower and sleep before driving the next day. We walked into our room and greeted with a very strong cigarette smell despite it being a “non smoking” room (of course there was a lecture about it upon checking in). Again, I could deal with that, I urgently needed to use the restroom. I went to set my bag down when two large beetle/roach type bugs ran in front of mine and my sons’ feet and scurried under the bed. I immediately grabbed my bag and ushered my boys right back to the reception desk. I was told they “did not have bugs” and there were no more rooms available for the night. I was respectful enough not to make a scene with the second family walking in, simply let her know I’d be requesting a refund and I needed to find another hotel for me and my children. After contacting Hotels.com, it took 5.5 days and multiple emails and phone calls to get the management of this hotel to respond to Hotels.com. When they finally responded they told Hotels.com they still wanted my money and would not issue a refund. I hope they use it for a better exterminator.

I decided to give them a try but you get what you pay for!!! Bed was very comfortable....too bad that after a long day on the road and looking forward to a bath and/or shower, was disappointed (to say the least) that the water was lukewarm. Stayed in the shower for about 2 minutes. Response from staff??...."it's probably because all the workers who stay here for the week are showering". She did say that she would get someone to call me back but that happened around 10pm when I was trying to get some sleep. The room was MORE than minimalistic. No closet, no drawers, no table, no coffee pot. Breakfast was pitiful. Cereal or waffles....

Front desk gal was very nice and friendly. The room was clean. Conveniently located to the highway

The staff were very helpful and I slept so great because the mattress was so comfortable.

Not a bad place to stay, but not amazing. A/C unit was leaking in the hall, not to mention the mirror was hanging off the wall in the room and we were missing lightbulbs in the fixtures. Location was fine, but it was located on a very busy thoroughfare. Which could make getting into the lot difficult. Not a bad place, clean with a comfortable bed, which was more than enough for us.