Best Western Sevierville/Kodak Inn

Our first room had mold on the ceiling and walls. We were given a new room. The new room had a pillowcase on the bed full of dirty linens - I assume from the room being cleaned. It was late so we went with it. In the morning there were several roaches crawling in the sink.

The 1st room we got had used cigarette butts in the mattress, chewed gum stuck to a pillow and urine stains on the sheets. We spoke to the front desk who gave us a second room. This room also had urine stained sheets. At this point the manager came to the room and advised there was nothing he could do, we'd have to find a new hotel as there was nothing he could do, he had no more rooms. After explaining we drove almost 10 hrs during spring break there and some back and forth, he agreed to change both beds himself and he did. However this was a very unprofessional way to start our trip and disappointing we had to debate with him.

Pool is open 24/7! The rooms are not sound proof so you will hear doors

Air conditioning was not affected but over all good experience

Nice room and hotel but no microwave in any of the rooms have to use the lobby one. Not all rooms hv a balcony either.1 major cool part is the pool is open 24/7 and they hv a fire pit in the front of the hotel. Overall, I like this hotel and will return in a balcony room.