Sonesta Simply Suites Memphis

Roaches everywhere. The floor was caving in in the bathroom. The glue on trim/ base boards were falling off. There was piles of crumbs and little pieces of trash all in the halls, the room doors do not have an inside lock and the key reader on the door works when it wants to. A gun was pulled on an employee. A lot of traffic all throughout the night. The facility said it was a no smoking facility but there were literal cigarettes butts on the arm rails inside. They give 1 towels for two guests. The photos online are NOTHING like what they look like in person. The laundry room was a disaster. Do not stay here.

Not people in parking lot begging under construction not that clean but all was new in room towels not clean no dishes and n room

Red paint (I guess) marks all along side of table and TV table. Had table on which to eat but only chair in room was an easy chair--too low. Light bulbs looked to be about 20 watt--too dark to read. Stove burners looked like they had dried up scum on them. Two TV remotes required half an hour to finally get a picture on TV. Closet had no hangers at all. Pillows were way too thin. Side of table had red scribbling on it--paint or ?. Top of TV table had same red markings. Any motel with 3 floors needs an elevator.

Lots of improvements needed here.

Maps shows that this establishment is permanently closed. I called and was advised that they were open. When I arrived, everything in the area looked closed down. After getting checked in an assigned a room, I saw that the floors had been stripped in the hallways. There was no elevator and bringing up my bags was in question. When I got to my room, I struggled to operate the 3 remotes that controlled the tv. There was no phone, so I had to make several trips to the front desk for assistance. One trip, my key card became inoperable and awarded me another trip from the 3rd floor. I was so tired from traveling I went out to eat and brought food back to reheat the next day. Next day comes, I wake up to stink bugs flying around the room. There was no cold water in my bathroom sink. I had to brush my teeth in the tub as I needed the mirror door my routine. It was very inconvenient. I went to heat my food and the microwave was inoperable. I had to leave for work at 6:30a and made sure the front desk clerk was aware that I needed the microwave replaced so I could save money for dinner since I now had to purchase breakfast and there was no continental or complimentary breakfast at this location. The rate was not worth my troubles. I returned from work and my key was inoperable. The front desk had no clue I needed another microwave. It was a nightmare and I was exhausted, but I know from experience that refunds are even more exhausting from services like Expedia offers.

No staff upon arrival. Waited 15 minutes, got dinner and returned. The place reeked of marijuana and stale cigarettes. The clerk showed us 3 rooms, all in various stages of unkempt and/or broken items. We took option3. It only had a filthy microwave, burner on, falling curtains, no smoke detector and missing closet rod, so it seemed to be the best choice. We were to be here 2 nights. We cancelled the 2nd night’s stay and after speaking to the manager the next day, she agreed to refund the 2nd night.

Smell of drugs being smoked, high drug traffic. Horrible.

The property didn’t look anything like the photos online. The hallways and the stairwells were very dirty and smelled like smoke. The hallway by my room had a big hole in the ceiling with a cone in the middle of the hallway. There were roaches in the closet area dead on the floor.

Building smells bad.

There was no elevator for diabled use. I had to drag my suitcase up the steps. I didn't have a blanket, the towels weren't clean there was hair in wash cloths and little bugs flying around. And no microwave. I had to have my keycard reactivated twice for some reason and not able to feel secure

This place is horrible. After going in the first room where nothing worked, they gave me another room and things didn’t work in it either. The guy at the desk was rude and I wanted my money back he refused. The appliances was rusty and roaches everywhere. I would tell anyone to find you any place but here to stay.

I woke up to roaches crawling in my bed and on me in my shoes and in my clothes. This is the worst hotel i have ever stayed at in my 30 years of traveling and when i told the guy at the front desk he acted as if it were normal and told mw to request a refund from hotels.com this property should be closed down foe unsafe living conditions.

This was the worst experience I've had and I will never stay at this hotel ever again.The advertisement and pics of the place are false and misleading. The 1st room we were in the refrigerator, stove and lights didn't work. The 2nd room the curtains were falling down, there were red spots all over the walls, the TV remote had something that looked like someone threw up all over it. And the bathroom was invested with roaches. If you come across this property don't believe the pics, the rooms and property doesn't look any like the pics.

There was cabint drawers missing with metal that scratched me almost every time I went pass it. There was so many bugs every where.The refrigerator had bugs in it and the top of it was co ered with bugs. The signs by the door had over 20 bugs on it and around it to greet you as you entered the room. The bathroom was dirty and there was no towels available. No remote for TV..I would not recommend anyone to stay there.

Property had roaches and mold

Roaches in tv & floor was absolutely horrible

Disgusting roaches everywhere

Roaches everywhere

Absolutely filthy, was moved to another room and it was filthy as well.

They have roaches bad

This was the worst experience I've had and I will never stay at this hotel ever again.The advertisement and pics of the place are false and misleading. The 1st room we were in the refrigerator, stove and lights didn't work. The 2nd room the curtains were falling down, there were red spots all over the walls, the TV remote had something that looked like someone threw up all over it. And the bathroom was invested with roaches. If you come across this property don't believe the pics, the rooms and property doesn't look any like the pics.

The property was old and need renew .all ferniture need change .

Not people in parking lot begging under construction not that clean but all was new in room towels not clean no dishes and n room

convenient kitchen area and Walmart market near by.

Red paint (I guess) marks all along side of table and TV table. Had table on which to eat but only chair in room was an easy chair--too low. Light bulbs looked to be about 20 watt--too dark to read. Stove burners looked like they had dried up scum on them. Two TV remotes required half an hour to finally get a picture on TV. Closet had no hangers at all. Pillows were way too thin. Side of table had red scribbling on it--paint or ?. Top of TV table had same red markings. Any motel with 3 floors needs an elevator.

Maps shows that this establishment is permanently closed. I called and was advised that they were open. When I arrived, everything in the area looked closed down. After getting checked in an assigned a room, I saw that the floors had been stripped in the hallways. There was no elevator and bringing up my bags was in question. When I got to my room, I struggled to operate the 3 remotes that controlled the tv. There was no phone, so I had to make several trips to the front desk for assistance. One trip, my key card became inoperable and awarded me another trip from the 3rd floor. I was so tired from traveling I went out to eat and brought food back to reheat the next day. Next day comes, I wake up to stink bugs flying around the room. There was no cold water in my bathroom sink. I had to brush my teeth in the tub as I needed the mirror door my routine. It was very inconvenient. I went to heat my food and the microwave was inoperable. I had to leave for work at 6:30a and made sure the front desk clerk was aware that I needed the microwave replaced so I could save money for dinner since I now had to purchase breakfast and there was no continental or complimentary breakfast at this location. The rate was not worth my troubles. I returned from work and my key was inoperable. The front desk had no clue I needed another microwave. It was a nightmare and I was exhausted, but I know from experience that refunds are even more exhausting from services like Expedia offers.

They provided an extremely thin blanket and refused to provide an extra one. They gave you one face towel and one dry towel. It was not clean, but the service desk did allow late checkout so that’s a plus.

The staff was very friendly, but the first room they gave us smelled of cigarette smoke. We were given another room which smelled fine. The problems became evident as our stay continued. First when my wife turned back the sheets, we discovered wrinkled sheets with stains consistent with the bed being used for sex before we got there. We used our emergency bedding that we keep in our car after we stripped the stained sheets off the bed. When we went to take our showers in the morning, the shower diverter in the tub spout was leaking so much that we barely got water out of the showerhead. To add to the problem, the tub drained so slowly that the water was above my ankles before I could finish my shower. My wife actually gave up on using the showerhead and used a cup to pour water over herself. I reported the issues with the shower to the lady at the front desk at checkout. My observations are that this could be a nice place to stay with more attention to maintenance and more attention to the cleanliness of the rooms. They have signs at every entrance about their no smoking policy. I find it hard to believe that the cleaning personnel would not notice that a room smelled of smoke or that bed sheets are stained. Also it is hard to believe that plumbing issues such as we experienced could get that bad without being noticed. If I didn't live 3 hours away, I would offer my services as a maintenance man because I think this building needs a lot of little things checked and repaired.

Not as listed no breakfast no WiFi no customer service at all

Check in and check out was easy but room was not in the best condition there is a different location off popular much better

This place is horrible. After going in the first room where nothing worked, they gave me another room and things didn’t work in it either. The guy at the desk was rude and I wanted my money back he refused. The appliances was rusty and roaches everywhere. I would tell anyone to find you any place but here to stay.

This is by far the worst property I’ve ever stayed in. Rooms were messy, staff was inconsiderate nor understanding and the showerhead was acting up. Also the check time process was very very slow when leaving. I wouldn’t recommend this place to anyone that is trying to stay here.

I woke up to roaches crawling in my bed and on me in my shoes and in my clothes. This is the worst hotel i have ever stayed at in my 30 years of traveling and when i told the guy at the front desk he acted as if it were normal and told mw to request a refund from hotels.com this property should be closed down foe unsafe living conditions.

These people are ripp offs they charge you to use your credit card, the housekeeper only comes to give you clean sheets and towels 1 day out of the week and thats on fridays only, she owners son and daughter a very very rude please dont stay here because its terrible the rooms where nasty upon me checking in moved to another room and it was nasty as well they have roaches really really bad, they have mold in there restroom tub and it overall a terrible stay highly DO NOT RECOMMEND.

They provided an extremely thin blanket and refused to provide an extra one. They gave you one face towel and one dry towel. It was not clean, but the service desk did allow late checkout so that’s a plus.

The roaches came out the doors inside the door following me. Someone had a cat under there bed and someone said they saw fleas jumping. three other people canceled their reservation while we were in the lobby!! Service very rude didn’t not want to help, and acted as if the bugs were normal.

No staff upon arrival. Waited 15 minutes, got dinner and returned. The place reeked of marijuana and stale cigarettes. The clerk showed us 3 rooms, all in various stages of unkempt and/or broken items. We took option3. It only had a filthy microwave, burner on, falling curtains, no smoke detector and missing closet rod, so it seemed to be the best choice. We were to be here 2 nights. We cancelled the 2nd night’s stay and after speaking to the manager the next day, she agreed to refund the 2nd night.

Check in and check out was easy but room was not in the best condition there is a different location off popular much better

Terrible staff & property. Really bad experience, we booked a room & after reaching the property they say no availability. No one will respond to phone cals and hear us out.

We could not stay. Very dirty site. Can send photos. Not the same photo on the site and actual site photo. Jay at front desk said he would OK refund

Roaches everywhere. The floor was caving in in the bathroom. The glue on trim/ base boards were falling off. There was piles of crumbs and little pieces of trash all in the halls, the room doors do not have an inside lock and the key reader on the door works when it wants to. A gun was pulled on an employee. A lot of traffic all throughout the night. The facility said it was a no smoking facility but there were literal cigarettes butts on the arm rails inside. They give 1 towels for two guests. The photos online are NOTHING like what they look like in person. The laundry room was a disaster. Do not stay here.

convenient kitchen area and Walmart market near by.

Maps shows that this establishment is permanently closed. I called and was advised that they were open. When I arrived, everything in the area looked closed down. After getting checked in an assigned a room, I saw that the floors had been stripped in the hallways. There was no elevator and bringing up my bags was in question. When I got to my room, I struggled to operate the 3 remotes that controlled the tv. There was no phone, so I had to make several trips to the front desk for assistance. One trip, my key card became inoperable and awarded me another trip from the 3rd floor. I was so tired from traveling I went out to eat and brought food back to reheat the next day. Next day comes, I wake up to stink bugs flying around the room. There was no cold water in my bathroom sink. I had to brush my teeth in the tub as I needed the mirror door my routine. It was very inconvenient. I went to heat my food and the microwave was inoperable. I had to leave for work at 6:30a and made sure the front desk clerk was aware that I needed the microwave replaced so I could save money for dinner since I now had to purchase breakfast and there was no continental or complimentary breakfast at this location. The rate was not worth my troubles. I returned from work and my key was inoperable. The front desk had no clue I needed another microwave. It was a nightmare and I was exhausted, but I know from experience that refunds are even more exhausting from services like Expedia offers.

Extremely unsafe, couldn’t even park our cars because there were countless people hanging around the cars and dealing drugs. Didn’t feel safe to even stop our car

Smell of drugs being smoked, high drug traffic. Horrible.

Maps shows that this establishment is permanently closed. I called and was advised that they were open. When I arrived, everything in the area looked closed down. After getting checked in an assigned a room, I saw that the floors had been stripped in the hallways. There was no elevator and bringing up my bags was in question. When I got to my room, I struggled to operate the 3 remotes that controlled the tv. There was no phone, so I had to make several trips to the front desk for assistance. One trip, my key card became inoperable and awarded me another trip from the 3rd floor. I was so tired from traveling I went out to eat and brought food back to reheat the next day. Next day comes, I wake up to stink bugs flying around the room. There was no cold water in my bathroom sink. I had to brush my teeth in the tub as I needed the mirror door my routine. It was very inconvenient. I went to heat my food and the microwave was inoperable. I had to leave for work at 6:30a and made sure the front desk clerk was aware that I needed the microwave replaced so I could save money for dinner since I now had to purchase breakfast and there was no continental or complimentary breakfast at this location. The rate was not worth my troubles. I returned from work and my key was inoperable. The front desk had no clue I needed another microwave. It was a nightmare and I was exhausted, but I know from experience that refunds are even more exhausting from services like Expedia offers.

Not as listed no breakfast no WiFi no customer service at all