Holiday Inn Express & Suites Sweetwater by IHG

Mal servicio al cliente esperé mucho para que me dieran una atención

I just expected more from the Holiday Inn

The hotel is being renovated at time of stay. Furniture is beat up. The shower is not good barely any water from shower head. The pool was closed for renovation which I was not told at time of booking that it would be closed when I was staying there, that was one reason I chose your hotel for the kids to be able to swim. If I would have known ahead of time would never have booked. The only thing I can say positive is breakfast was good. I believe I should have been discounted for no pool availability and poor room standard. Very disappointed!

We had to wait over 45 minutes to check in because front dest person was no where to be found

We checked into our room on July 1 and immediately discovered that the pool and gym were unavailable due to maintenance. Before booking, I had checked the hotel’s amenities and both appeared to be open, so this was very disappointing and should have been communicated before arrival. The first morning, breakfast was actually good. We left our room around 9:00 a.m. and returned around 9:30 p.m. to find that the room had not been serviced at all. The bed was not made, no fresh towels were provided, and nothing had been cleaned. The next morning, breakfast was terrible. The pancakes tasted sour, and the food overall was inedible, so we threw it away. We left the room around 8:45 a.m. and returned that evening to find the room had still not been touched. I spoke with the front desk, and the employee apologized and said housekeeping would clean it the next day. She also suggested that we may have had a “Do Not Disturb” sign on the door, but we absolutely did not, as we wanted the room cleaned. The following morning, breakfast was once again disgusting. We returned to our room around 11:30 a.m. and stayed until about 1:00 p.m. before leaving, thinking housekeeping would clean the room while we were gone. We returned around 10:30 p.m. and, once again, the room had not been cleaned. I went downstairs and found another couple in the lobby who had already been waiting about 30 minutes for assistance. When I asked why our room had still not been serviced after four days, the staff me