SureStay Plus by Best Western Fort Worth Benbrook

This hotel was wonderful! The management staff does a great job, the pool is professionally maintained by a pool company, our room was spacious, and our breakfasts were yummy! I would definitely choose this hotel again if planning another trip to Ft. Worth.

Picked it for the free breakfast and pool. The pool was green and breakfast was okay. No waffle maker but eggs and sausage were good for a hotel

Great price and very clean. I stayed because I filtered for hotel w/ electric car charging and didn’t want to pay a lot. Electric car charging did not work but they said they shared the parking lot w/ the hotel across the parking area. Luckily they had complimentary charging, otherwise this review would have had 1 fewer stars. I called the night before my trip to ask about the charger. The lady said she had no idea and that was it. There was some parking lot riff raff. Looks like staff can have their friends just come and hang out. The receptionist again had no idea about the chargers and there was an employee parked in one of the charging spots but it wasn’t an e-car. They didn’t care. In the morning the front desk guy was watching YouTube on his phone. He didn’t even pause it to answer a question I had. The room was very clean, showers were warm and great water pressure. The a/ c worked well. It was pretty loud though. You would forget it was loud and then it would shut off and you’d feel odd in the silence. But… it was a perfect place for a night in a hotel while traveling through. For a discerning person like me it was worth the price. My number one priority is cleanliness and comfortability. It was both. And.. Cracker Barrel was walking distance which was awesome. I didn’t have to drive anywhere and my car was fully charged by morning. I would stay there again. If I was the owner I would have more training and hire a better manager. They could charge more if they did.

The first room had mold covering the curtains and you could smell it as soon as you walked in. The second room smelled like cigarette smoke. We were there for 5 nights and only had room service/bed/towels once. The pool was EMPTY. I do not recommend this property.

Parking lot was too full, had park next door, other than that it was good for the price

Nice stay— no problems. Just minor issues but not enough to complain about. I detected a faint smell of smoke in the room and my grandsons said the pool was not very clean. Also morning buffet was not that good. Only creamer was powder. Just minor issues but the hotel received one of the highest ratings which I am not sure it deserved. A good rating is probably more accurate.

Stated complementary EV charging however you have to pay $2.50 per Kw for level two charging. There was a family of rodents in the walls, making noise all through the night. Also woke up the next morning to red marks all over my body from bedbug bites. Was planning on staying there for two additional nights canceled. This place is horrible.

Great place. Great people. its not modern snd has a sense of nostalgia, which was comforting. Large room. Decent breakfast options. Elevator could use a tune up

Wasn’t a bad place at all. The only thing we were concerned about was not enough parking.

Pool not working

Has potential but needs work. Comforter has burn hole in it. No place to hang clothes. Noticeable damage in room that hasn’t been repaired. Mold in shower. While it looks like they tried to update bathroom, the work was poorly done. AC unit sounds like jet plane so had to leave off at night. Other areas looked like they had been attended to such as newer paint and clean carpets. Despite those flaws it overall was descent for price range and was not sketchy by any means so felt safe and staff was friendly.

Bottle experience blood on our sheets pillow dried up blood at that was told housekeeping was going to come clean they never came I want my money back asap

Well I’ll start by saying from the outside I was very shocked that it looked so poorly. But the lobby was clean and nice. Once getting to my room the window was fully open! No screen behind it or anything. The room was dirty. Hair all and marks all over the bathroom door. What looked to be fecal matter smeared on the frame. Half the lamps were broken. The door does not reach the ground so you can see under it form the hall way and hear everything. Would not recommend

This time wasn't so great ,but I will stay again. The bathroom was not properly cleaned and had hair in tub. Room smelled wet and moldy. The bed was comfortable but also had hair on sheets. I used my disposable sheets . There was no cover for pull out bed ,but I'm sure if asked they will provide. Breakfast was sausage egg biscuit your gut and cereal. The front desk is helpful and very polite.

We were assigned room 100. Key didn’t work on outside door. Key remade. Hall stunk. Overwhelming cat urine outdoor in room. Given 116. Roaches in bathroom. Tv remote was in bad shape and only worked occasionally. Came back late from a party and the sheets appeared dirty on one side. Instead of changing rooms again, we slept on the opposite side of the king bed from the stain. The hall had a pleasant smell as we headed to breakfast the food was very limited and not appetizing, so we went back to the room to pack. On the way back to check out & get a receipt, the pleasant smell in the front part of the hall was dissipating & you could smell the cat iron over the room freshener.

The room was in need of repairs. Ventilation was broken, so there was mold all over the ceilings in the bathroom needed a deep cleaning and tile repairs. Part of toilet paper available. Continental breakfast was horrendous and unable to eat there.

Very clean from the lobby to the rooms

THERE WERE ROACHES AND MY ROOM SMELT BAD .

Tub was dirty hair left in the tub sheets on bed where from previous stayers the tf didn’t work at all a roach was in my bed I had to kill it I showed the manager he said he will call the exterminator tomorrow 4/6/24 and I asked for refund because it was the worst experience ever they where so rude to me

Linens were soiled on both beds; one was threadbare; elevator was HEAVILY PERFUMED and it was difficult to breathe. facilities were unkempt, dirty and overall, uncomfortable lodging. Spoke to management but they have failed to respond in spite of three attempts.

Has potential but needs work. Comforter has burn hole in it. No place to hang clothes. Noticeable damage in room that hasn’t been repaired. Mold in shower. While it looks like they tried to update bathroom, the work was poorly done. AC unit sounds like jet plane so had to leave off at night. Other areas looked like they had been attended to such as newer paint and clean carpets. Despite those flaws it overall was descent for price range and was not sketchy by any means so felt safe and staff was friendly.

Good basic place to stay. Beds were great. Not enough electric outlets close to bed for phones or medical equipment. Breakfast is ok, but no fruit and juice machine was broken. Not a lot of options, but Cracker Barrel is across the driveway is a plus. Staff was very friendly.

Trouble with the T.V. The front desk clerk had to come to our room to re-set the T.V. Worked fine that evening; did not work again in the morning. Kept displaying "NO SIGNAL" message. Motel probable needs to address the problem as it seems to be reoccuring.

Room was great. Bed was very comfortable.

Windows have no screens, there is no buffer or privacy from the noisy street.

We stayed for 3 nights. Our family of 5 stayed in a room with 2 queen beds. Rooms very spacious. Smelled nice. Room was clean. My only complaint is that the breakfast was a lil off. They had some variety but it was the same eggs, sausage, and biscuits every morning. The biscuits were hard and the eggs and sausage kinda rubbery. We just opted for the cereal and oatmeal. We didn’t try the pool as it was cold out. Very quiet area with a train that passed a few times. Enjoyed the stay for the price it was great!

Ac did not work

Noisy. WiFi didn’t work

Had a room on the second floor, the noise from the road was as loud as if the windows were open. Very loud shutting of doors by other guests. Decent sized room and relatively clean.

Room was outdated.

Amazing stay, staff was amazing and understanding. One of the best hotels overall that I have stayed in.

Mickey and the staff were great, very helpful and very friendly. I will be stay at this property anytime I’m in this area if it’s available. Eric M

The manager is the best. Everyone js so friendly!

I stood at the front desk for about 10 minutes and I was like hello hello hello nobody so I went and sat down and finally could tell the guy at the front desk was asleep and he woke up and he came out and he wasn’t very nice to me And he asked me for my ZIP Code which I’ve never checked into a hotel with ballot ID and have someone asked me for my ZIP Code.

For needing a last minute place to stay after air bnb messed us over. This place was incredible, nice and clean and good staff. Had a problem where our sink got clogged on the 2nd day and they took a look and turns out it was a plumbing problem so the graciously called my right away and let me know the situation. They kindly moved us rooms for the remainder of our stay with no up charge. Overall would highly recommend this place if your looking for good affordable and smoke free accommodations.

Great stay, super friendly and accommodating

Staff is awful! There is a lady overnight who was really sweet but both guys during the morning and day are hateful, rude and just the worst.

Staff was very friendly

pleasant staff went out of their way for us twice

Nobody there to greet us at the desk and I had to call out to see if anyone was coming.

Close to resturant, gas station.

Good basic place to stay. Beds were great. Not enough electric outlets close to bed for phones or medical equipment. Breakfast is ok, but no fruit and juice machine was broken. Not a lot of options, but Cracker Barrel is across the driveway is a plus. Staff was very friendly.

Overall, a nice place to stay. Good location. Not far from TCU Campus. Ez on/off to highway. Reasonably priced at $120/night. Parking is free and exceptionally well lighted. 2 hotels share the property, park in either side. Check-in woman was polite & friendly. Her computer slowed down the check-in process. Room was spacious and comfortable. Bathroom had a couple areas that could’ve been cleaned better. Although we did not partake, Free breakfast is available. We would stay here again.

Very close to our venue. People are very nice.

Windows have no screens, there is no buffer or privacy from the noisy street.

We stayed for 3 nights. Our family of 5 stayed in a room with 2 queen beds. Rooms very spacious. Smelled nice. Room was clean. My only complaint is that the breakfast was a lil off. They had some variety but it was the same eggs, sausage, and biscuits every morning. The biscuits were hard and the eggs and sausage kinda rubbery. We just opted for the cereal and oatmeal. We didn’t try the pool as it was cold out. Very quiet area with a train that passed a few times. Enjoyed the stay for the price it was great!

We enjoyed our stay! The staff and the inside of the hotel were very nice, it’s just the outside is a little bit of a problem because the area felt a little off. Other than that, it was great!

Clean and in a quiet neighborhood. Cracker Barrel near by, and a QT gas station. Clean rooms, helpful staff Great beds and big pillows, unlike most motels that give you a cheap, flat pillow

Nothing around it. Could be good or bad depending on what you prefer

Had a room on the second floor, the noise from the road was as loud as if the windows were open. Very loud shutting of doors by other guests. Decent sized room and relatively clean.

Good basic place to stay. Beds were great. Not enough electric outlets close to bed for phones or medical equipment. Breakfast is ok, but no fruit and juice machine was broken. Not a lot of options, but Cracker Barrel is across the driveway is a plus. Staff was very friendly.

Breakfast had sausage and egg biscuit option along with toast, cereal, apples, and yogurt. Bed was very comfortable.

Picked it for the free breakfast and pool. The pool was green and breakfast was okay. No waffle maker but eggs and sausage were good for a hotel

The room was in need of repairs. Ventilation was broken, so there was mold all over the ceilings in the bathroom needed a deep cleaning and tile repairs. Part of toilet paper available. Continental breakfast was horrendous and unable to eat there.

Breakfast menu was limited but fresh and taste nice

They overcharged my card by $50. The first room they gave us was not made up & ready. The breakfast was pathetic. I would not stay again.

This place has potential but you can tell management is cutting corners. Blankets werent comfortable. Only offered shampoo. Made to wait for breakfast and when it was offered it was cold, which management stated, warm it up in the microwave its complimentary. Its the little things that make a stay freat.

We were just passing through. Our check in was simple and our room was lovely. I did book here for the breakfast as we were needing to eat and run, but the breakfast was inedible.

We stayed for 3 nights. Our family of 5 stayed in a room with 2 queen beds. Rooms very spacious. Smelled nice. Room was clean. My only complaint is that the breakfast was a lil off. They had some variety but it was the same eggs, sausage, and biscuits every morning. The biscuits were hard and the eggs and sausage kinda rubbery. We just opted for the cereal and oatmeal. We didn’t try the pool as it was cold out. Very quiet area with a train that passed a few times. Enjoyed the stay for the price it was great!

There was no breakfast as advertised.