Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

Stayed with 2 grand kids. Mainly came for the indoor pool. Was disappointed due to the fact that there was way too much chlorine. I could not stay in the hot tub because of my eyes burning. The girls said the pool water was cloudy and also burned their eyes. I was surprised there was a charge for parking. I have never seen that at this type of hotel.

At least they aren’t charging for parking, but breakfast big disappointment. Poor selection, very crowded. Pool in good shape.

We booked the 2bedroom suite and it was perfect. The room and facilities were clean and staff welcoming. Indoor pool was nice, tennis court on the grounds! The breakfast was a kind of a let down but overall great stay!

Hotel was a little outdated but yet was still very clean and comfortable. Rooms were spacious and front desk staff was freindly . The only complaint i have is the pool had way too much chlorine! Parents & kids complaining it was way too strong and burning eyes and nose.

Check in staff was wonderful. Checked in around 2:45, room wasn’t clean and ready until after 4! Chlorine was so strong in the pool area it was burning my eyes just to pass by in the hallway, couldn’t stay in pool/hot tub very long! It was very humid in our room even with the AC set to 68 or below. The hotel was clean.

Super clean, very close to Mall. Enjoyed the pool!

We enjoyed how close it was to a mall and the airport. The indoor pool had great hours and thr social they host on Wednesday is great. We ran into some issues with our room that made us have to switch to a different room. They arent great with accommodating when there's major issues. But a few of the staff members were great others weren't as pleasant.

The staff was great! The pool was great! It was clean overall. We had some sticky floors in our kitchen area of the room that was gross. The complimentary breakfast was underwhelming in quality. The coffee wasn’t hot on multiple mornings. We were also charged a daily parking fee but there were multiple signs all over the parking lot saying that parking was complimentary for hotel guests only. I’m sure they get people trying to park with mall nearby but thought the signs were misleading for hotel guests being charged to park.

Size of the double room was perfect, wish it would have been cleaner. We had lots of hair in both showers and our sofa bed had dirty sheets on it from the previous guest. The bathtub was peeling in multiple large spots on the bottom. The shampoo in our bathroom was out, and when I asked for a refill of shampoo/toilet paper/clean linens I was told I had to go to the front desk and get it. No one brought anything to our room. There were no towels in the swimming area, again I had to ask for them at the front desk and they only had 1 clean towel for our family of 5.

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.

Clean rooms, great staff and customer service!

extremely clean hotel!

The lobby area was subpar; it could have been cleaned better. The sofa’s were badly stained in the breakfast area. The hallways on the way to our room had random particles, like it needed to be vacuum. The rooms where subpar for the price that was paid; they could have been cleaned better, there where like coffee splatters or rust on the side of the refrigerator; the floors had little crumbs like they needed to be swept; the pillows were flat in the room on the left; we saw a spider and cricket in the room in the right and there appeared to me mold or dirt on the molding around the tub. I was disappointed because I invited guest to stay with me and they were complaining.

I had blood on my sheets Nobody came to clean when I asked Fire alarm wouldn’t go off

Property was okay overall, but cleanliness was the dealbreaker!! I was itching all night 😕

The property in general was fairly clean in public areas, but our room had a not so pleasant smell when we arrived. We turned the AC on thinking it just needed some circulation but this did not solve the issue. When it came time to go to bed, we pulled the covers back to find a brown stain on one side of the fitted sheet. Upon further investigation, we found another stain on the mattress cover in the same area and a much larger stain on the mattress itself. This is where the smell was coming from and made us wonder if these sheets were properly cleaned and changed. It was late, so my husband went down to the desk with photos and asked for help. He was given new bedding for us to place over the stained bedding and told management would be made aware and a credit given. The next morning, we requested the mattress be removed and replaced because we were attending a convention and did not have time to move everything to another room. The mattress was replaced before we came back. At checkout we were told because we booked through a 3rd party, a credit could not be given. We will not be booking at this location again.

AC was not working good in our room, we killed to roaches while there. Breakfast was cold. Had to get our own blankets at front desk.

First thing I want to say is I'm very very disappointed that there's not a waffle maker. That was one of my main points for booking this hotel. I stayed here in December and you had one. Second the floor had not been vacuumed it was dirty. Pretty nasty when you put your feet up in a bed with white sheets and there's nasty dirty hairy crap all over it. The AC didn't work very well. There was a water bottle left in the freezer. The button to regulate the temperature in the refrigerator was not there. We didn't have a remote in the bedroom and I went downstairs and told them and I never got one. We had to ask for towels in the pool and the lady that was going down as we were said she even called to ask before we got down there and I had to go and ask as well. Was not pleased with breakfast at all. Everything was so much better when I was there in December I'm so very disappointed in this trip. The staff at the front desk are very friendly and accommodating just forgetful. The gentleman that works there is very funny and always welcomes us and makes us feel at home when we come. But like said the waffle machine should not just be there on the weekends it should be there all the time for everyone. I won't stay again if it's not there. One other thing that I did want to say is the bathtub has a lot of rust in the bottom of it and I don't know if there's anything you can do about that but surely there's something. But the floor is what got me the most because it was just disgusting

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.

The room was spacious and exactly what we needed for our stay however the room wasn’t clean at all. The pull out couch bed had several brown stains on the mattress, items were left behind in the room from a previous guest and the tub drained extremely slow. There were other things wrong or dirty but that’s the general idea. I was disappointed and uncomfortable during our stay and honestly couldn’t wait to leave.

It was a good stay rooms comfortable and spacious

Everything was fine. Nothing amazing but nothing terrible. The freezer in the full size refrigerator would make a horrible intermittent howling sound so I ended up just unplugging the whole thing since I wasn’t using it.

I stayed in room 400 and I'm not sure what was going on, but all 3 windows had portable air conditioners in them. Bulky amd was not able to close curtains all the way. I later found out why. Our room was not cooling down with the central air. The pull out sofa's mattres was very uncomfortable. The shower was not drainging well. By the end of my shower, I was standing in dirty water. These are minor fixes amd should be addressed before selling that room.

Spacious

Spacious rooms!

Staff was great. The sink had no hot water and it ran all the time.

I reserved a 2-bedroom suite with a full kitchen for a special sleepover for my daughter. When I was finally able to get into the room, it was clean and well-presented. However, several issues throughout the stay made the experience less than ideal. First, my room was not ready at the 3:00 PM check-in time. I had arrived two hours earlier, understanding it might not be available, but upon returning at 3pm, I still had to wait an additional 45 minutes. While waiting in the lobby, I could hear the staff express frustration with the constantly ringing phone. While they answered politely, it was extremely uncomfortable. The inside of the suite was spacious and tidy. Unfortunately, the living room TV was broken, showing pixelated, distorted images that made it unusable. I called the front desk. They offered to move us, but we opted to stay put and make do since we were already settled. One of the bathrooms also had a broken bathtub stopper. It took a good bit of effort to get it open so the water could drain properly, which shouldn’t have been necessary in a hotel of this caliber. The final disappointment came at breakfast the next morning, where there was visibly molded fruit in the fruit bowl. That’s a quality control issue that should’ve easily been avoided. Overall, the stay wasn’t terrible, but a handful of preventable issues made it a less-than-smooth experience.

I had no air conditioning or heating. During the day temperatures reached 82 degrees in the room and at night in the lower 60's. A staff member brought in a floor ac unit that did not cool the room sufficiently. I do not understand why I was not given another room with a working air conditioning unit.

Air condition was not wlrking.They added a portable ac and the hot air was circulating inside.Iron was missing asked for one but never received.

Many items were in disrepair. It took 3 rooms to find one with an air conditioner that works. Both the stationary bike and the elliptical were broken and the ice maker in the third room leaked so badly that the ice formed an unusable solid blob.

The front desk staff was amazing. They went above and beyond to accommodate. Latonya that’s worked the front desk was the ABSOLUTE best. I would definitely book a staycation there again.

Clean rooms, great staff and customer service!

I have to highlight the staff here, everyone was so nice and made sure we were comfortable and had a good stay. Amy was also beyond kind! We loved talking with her.

Upon arrival at 3:30 our 2 bed room suite was not available. There was chaos between the receptionist and manager. . She asked if we wanted a queen bed. Then she went to see what rooms were available. . She was gone for a good 15 minutes. I asked if we could just leave and get another hotel. Missy ( the receptionist) said yes snd said she would have the manager approve it when she returned from looking for a room. So far the process had taken a good 20 minutes. I never received an email, so I called. The manager and Missy never spoke about the matter. The manager , Jennifer, was rude . I have to ask the question … why would I leave if I was not told I could get a refund by missy?? They dropped the ball on having a 2 bedroom suite available. When I called Expedia , I was on hold while she contacted the hotel. Then disconnected. Not a good experience! Wouldn’t stay there. Staff seems nice, but doesn’t know what they’re doing.

My stay was amazing until it got close to check out. Maintenance walked in my room while dressing and I was very upset that they would allow this. My stay was a late checkout they should not let anyone make or female in my room until I check out.

We did not receive a room key for the whole stay and someone entered our locked room with 4 13 year old girls eating in the living room.

Close to mall and downtown grapevine Amy and Zara were great. They were very accommodating and helpful. Amy was always very cheerful and great the grandkids. Will definitely stay again

Couple of the staff very rude. The breakfast was equivalent to a lower brand hotel. Did not give me a receipt at check out.

Alonzo at the front desk was wonderful. He was always smiling helping with any need you had. We really appreciate him and all he does for Hilton guest.

I've been staying at this hotel for the past five years when visiting family in the U.S. This time, however, I noticed a significant decline in the property's condition, along with a lack of supervision and maintenance in the rooms. My bathroom had several issues: the tub wouldn't drain, the shower head sprayed water everywhere, and the toilet sometimes malfunctioned, causing leaks and a lot of noise. There was a shortage of towels, and the soap dispenser was empty. The sofa bed also didn't have any bedding, and there was no bathmat. Although I reported these problems to the front desk, it took a long time for anyone to address them. This slow response suggests a lack of staff. Another issue was the lack of daily housekeeping, which made the experience feel more like staying at a motel. I was quite uncomfortable and am now considering staying at the Hyatt Place or SpringHill Suites next door for my future visits.

Wonderful Christmas break vacay with our grandkids. Close to Grapevine Mall and all the attractions there and close to Arlington where the Epic indoor Water park (great deal on Groupon).

Our spring break stay was perfect at Homewood Suites. Walking distance to Grapevine Mills Malls/Legoland… we spent one full day here!! So much fun. Short drive to Bass Pro Shops. Staff was friendly and very helpful! This is definitely a comfy hotel.

Excellent, friendly staff Great location Room clean & comfortable Breakfast could use an upgrade with more choices

The room was nice, and the breakfast was great. The pool was extremely crowded, and the service was adequate. The location was great!

Very close to the airport

Close to airport

Super clean, very close to Mall. Enjoyed the pool!

Sheets felt sticky. Rooms were very humid despite AC running. Breakfast was good with several options to choose from. Conveniently located near the airport.

Great location, room was nice and clean. Breakfast was good. Would stay here again.

Close to mall and downtown grapevine Amy and Zara were great. They were very accommodating and helpful. Amy was always very cheerful and great the grandkids. Will definitely stay again

I booked a room that said it would have a king size bed and a sofa sleeper. The bed was not a queen. The room was ok. I was charged a deposit and was told it was going to be refunded. It still hasn't been. We were told at check-in that breakfast was open until 10. We showed up at 9:15 and they were cleaning up. They let us grab a few things, but the lady said they closed at 9. We love waffles at hotels during our time away. Well, they only served on weekends. The site did not state that. The stay was good overall, but I wouldn't book here again.

The property was very clean and comfortable. Staff was friendly. The breakfast was good, but we had to wait on things to be refilled.

At least they aren’t charging for parking, but breakfast big disappointment. Poor selection, very crowded. Pool in good shape.

Internet service was good, breakfast was good as well

It was a very nice room!!!The customer service was great but I would change something The food was not really edible. The eggs tasted like water and the sausage was cold the biscuits and gravy was good.

Weird. The room had weird AC units with big tubes. No sheets for the pull out couch. One remote and two TVs. We chose this spot because my kid loves picking out breakfast stuff and when we went to breakfast they were out of everything. Cereal but no milk. They never replenished the sad pastries, we were down there about 45 minutes and they never brought out new eggs. Tired of feeling shortchanged when the prices aren't getting any lower.

The staff was great! The pool was great! It was clean overall. We had some sticky floors in our kitchen area of the room that was gross. The complimentary breakfast was underwhelming in quality. The coffee wasn’t hot on multiple mornings. We were also charged a daily parking fee but there were multiple signs all over the parking lot saying that parking was complimentary for hotel guests only. I’m sure they get people trying to park with mall nearby but thought the signs were misleading for hotel guests being charged to park.

I've been visiting this area and the property for 11 years, this is the first time I've had a negative thing to say during my stay, to put it plainly the quality of the food offered for breakfast was below sub par for a hotel of this quality, breakfast was inconsistent every morning, the oatmeal was either thick and clumpy or thin and runny, prep work did not happen, the sausage patties were thawed out in the microwave, eggs were water logged, this experience has made me consider staying somewhere else on my next visit, I hope you take the time to reevaluate the process for which you cook breakfast, this experience was really DISAPPOINTING

Couple of the staff very rude. The breakfast was equivalent to a lower brand hotel. Did not give me a receipt at check out.

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.