Ashmore Inn and Suites Lubbock

Bien

Séjour agréable et très bien en général. Les deux points à améliorer sont l’horaire du petit déjeuner qui finit à 9.00, c’est très tôt. Et l’isolation de la tuyauterie … vous entendrez le voisin prendre sa douche ou tirer la chasse d’eau. Dommage!

The hotel had such a horrible odor that I went and bought heavy duty Febreze and sprayed my hallway, room, and especially the closet. I asked for a bar of soap to wash hands for two days to no avail. Finally, a young woman at the front desk went to look and found that their shipment was not in yet! The room was supplied with a very small bottle of body wash for all of our needs. The grounds were very unkept, especially by the side entrance to our hallway. The pool was probably cleaner than lake water. Needless to say, I will never stay here again!

If I could give negative stars I would. Property is run down inside and out. Entered the room to be greeted by a a roach and the stench of smoke. Sheets were stained, found a fingernail clipping in the bed, wallpaper peeling off walls, carpet stained, side table dirty. Was given a new room which a was assured was the best one and very clean. Second room smelled just as bad, had a plastic bag over the smoke detector and food left in the refrigerator! Didn't even stay two hours and after numerous calls, chats with hotels.com and visits to the front desk was assured of a refund but still waiting on my refund for the 3 nights I had booked!

Peeling wallpaper in the bathroom and hallway. Part of the desk fell off when it was touched. The room was clean other than it didn’t appear that the carpet had been vacuumed. Some of the staff were unfriendly but front desk personnel were friendlier. We missed breakfast by a few minutes so not sure about it. Parking was fine.