Days Inn by Wyndham Lubbock South

Upon arrival we had to pay 50.00 for a security deposit. Was told it would be 5 days to get it back. Not on the website. Tears in carpet. Room smell of mold. Internet was next to impossible to login to. The water in the pool was so dirty you could not see the bottom. When we left there was no one at the desk. When she did show up she was rude. Will not stay at this hotel again.

The room looked like it hadn’t been cleaned in the last ten years, open wires in the bathroom, missing light bulbs, carpet was so gross we never took our shoes off.

We knew there was an issue when the person ahead of us in line chose to lose money than to stay another night. They had already moved to another room but still insisted in leaving. When we made it to the counter the young lady helping us was terrible. She told me the room was the opposite direction than where it actually was. When we finally found the room it reeked of cigarettes, the furniture looked to be right out of a crack house. I called the front office (the same lady responded). When I explained the situation her resolution was another room next door or spray the existing room followed by a room cancellation. The way she said it sounded as it being a reoccurring resolution. We obviously ran out and had to scramble to find another hotel. I only wish I had taken the time to take pictures to add to this comment.

Air conditioner didn’t work and Management knew about it. They stuck a small floor model the size of a toaster to somehow air-conditione the entire room. Result was an 85 degree night. One micro sized bar of soap for the three of us. No shampoo. Worst part though, the room reeked with cigarette smoke. I don’t mean as in a small hint of cigarette smoke. No, I mean it was as if it was a smoky honky tonk bar for 30 years.

The bed was extremly hard. Room smelled of smoke. Shower drained slow. Did not disclose about the deposit until checkin.