Holiday Inn Express & Suites Chesapeake by IHG

At breakfast, the staff starts vacuuming at 7:00 AM in the breakfast area and you cannot have a conversation with your group as you cannot talk over the vacuuming ! I asked the front desk if they could have them wait til breakfast hours were over to vacuum. They stopped for a few minutes and then started again. I will say that maid service is excellent - Rooms were made up early in the day and very clean ! There is NO Hot Tub at this property and the pool area had limited towels and was sub par.

It was not the best but it served the purpose the pool was great no hot tub though as advertised

False advertisement one of the main reasons I booked this hotel was for the hot tub. Then find out there isn't a hot tub. Breakfast was nasty. Bed was comfortable shower was nice.

The room was mid, it had stains on the roof and what looked like cracking by the ac. For what i paid it wasnt worth it. My daughter was coming in and the front desk was very rude and hounding her about not being a guest there when she clearly was! The breakfast was ok. The site said there was a hot tub on sote which is why i booked this hotel mostly and there was in fact no hot tub. Very disappointing

Hotel was okay first and checking Us in rude not knowledgeable no hot tub that was on their website she said because of the room I got it didn't have one in it I showed her the website very defensive not pleasant

Does not have a working hot tub or jetted bath tubs as advertised. That was the main reason for me to choose this property and was dissappointed after checking in.

Listing says there is a hot tub. There isn’t.

It was amazing! However, it doesn't have a hot tub and that should be removed from the advertisement of this property.

Box Spring was moldy. Bathroom was dirty and needs updating, rusty waterstained ceilings and walls. Toilet was clogged and I advised on morning and when I hot back in evening they said the person left for the day and brought us up a plunger, the pancake machine was broken fir days, they didnt have barely anything for breakfast 1st day we got there so we spent more $ going out for bkfst which was the reason we booked there. I expect this from Choice hotels which was also why we booked here but I was disappointed. I tried to book a 3rd night but they were charging more than Expedia and although I found a less expensive hotel, we booked the 3rd night since kids were tired. Ice machine didnt work. Pool was nice but very humid and no pool warmer which was ok. The Queen beds werent true Queen size. Main lobby was nice. Was it the worst place? No. But for the price, I expected more. Too expensive. Food staff fixed the pancake maker rhemselves and were very nice.

The bed was comfortable. Sheets were clean. The pool was not accessible. The breakfast was mediocre. For $100+ a night , nothing should be off limits or not accessible.

Worst hotel i have had the misfortune to stay in for a very long time. Mould on the walls and even in the air-conditioning

Clean room, friendly, close to casino.

-Stains on curtains and sheets -shower is disgusting!! -hair all around the room -lingering smell in the room

Couldn’t sleep with all the noise they allowed to go on all night. From drumming to the obstacle course on the floor above me the noise was allowed to continue all night even after complaining a couple times. Won’t be staying here ever again. The lady in charge of the place was very little help except for towels. Work was 2nd on her list of important things to do. Chewed off finger nails in the shower. Cleaning was not very good. Also a lot of hair which grosses me out also. Luckily my stay was for only a night and I always carry shower sandals but I questioned how well it was cleaned after whoever stayed there before me.

Very old, mold growing in bathroom, missing chair, broken buttons on elevator.

Very clean rooms.

The stay was good but had some roches crawling around the hotel room.

Our room smelled like cigarette smoke especially in the bathroom. Bathroom grout needed a deep clean. Beds we comfortable and breakfast choices were fine.

Checked in at 10:45 at night. Walked in my room only to see pee in the toilet, trash and dirty towels in bathroom floor and dirty beds. Walked downstairs to get a new room. Walked into the second room and the exact same thing: dirty beds and bathroom. Went back down to the front desk to ask if they had any clean rooms and was told they only had those two available. I asked if a maid could clean them and was told a maid was not on duty. So we were to stay in a dirty room or go find another hotel. Thankfully found one across the street. Don’t waste your time or money. I’m still trying to get a refund for not being able to stay in a clean room. Absolutely ridiculous.

Room did not smell clean and had an odor. The shower wasn't very clean either. The toilet paper holder was just barely hanging on the wall. I had to continuously keep adjusting the air at night. Also, one night in the front hall by the restroom there was a huge roach wandering around. Not pleased about that at all...I used the plastic cups in the room to gather it up and put it out into the hall. Cups never replaced. When they came in to clean my room, they did change the bathroom trash but did not change trash in the main room under the table by the TV.

Mechanical noises made it sound like someone was constantly trying to enter the room - they were fairly frequent and loud.

Spacious double room Check in takes too long.

The people who work here are amazing! Anything you need, they’ll go out of your way to help you. Rooms are a great size. Breakfast was delicious!

The mattress sagged so much the I found it very difficult to sleep at all. Bathroom had what appeared to be mold on the sink. We were awakened by the fire alarms at 4am on the last 2 nights of our stay. After walking down 2 flights of stairs, we were told the problem was a "faulty oven". And we were charged a different price on each of 4 nights, ranging from $170 to $88 for the SAME room!

It was supposed to be a relaxing staycation. The tv did not work the first night in the guest rooms due to the signal outage. It only worked in the gym and lobby. The beds weren’t very comfortable.

When I arrived I stood at the counter for awhile as there was no one at the front desk. When she came from the back she greeted me and checked me in. I requested a luggae buggy as i had a lot of bags and a pack and play for my infant to sleep in. she told me that she didnt know where it was so my husband had to make multiple trips to the car. When we got to the room, the blinds were broken so we couldnt open or close the blinds, so it just stayed dark in the room during the day. Then I went to pull out the sleep sofa for my 5 year old and there were no sheets on the pull out. No problem. I called down and requested for bedding and a pillow and she told me, "Oh you can come down and get them from the front desk." Annoyed i just said okay. I expected them to be delievered to the room as it was already late. There was human hair in the King size bed and it looked like they didnt change the pillow cases. My husband went to tuen on the TV to try and catch some of the all star game, and as soon as he sat down the service went out from the direct TV connection, so he then missed the game. We were too tired from a long day of traveling that we couldnt even argue. we just checked out next day and stayed soemwhere else.

This property had reviews regarding their breakfast but i found the options to be good and the food to be decent. The bed was comfortable the room was huge and we had great service from staff.

When booking selected two queens. Got two doubles. Also the AC fan kept turning off during the night

Upon checking I was told I was given a room with two double queen beds. I requested a King bed. The front desk employee stated because I placed my order on Expedia I would get a standard room and a King bed was not available. I was also charged $100 security deposit because I placed my reservation on Expedia. I was very disappointed at check-in. When entering the room I noticed the ac unit was leaking and was being held up by little blocks of wood. The shower had black grime around the drain. One of the double queen beds had a huge dip in the middle, so my husband and I slept on the other bed, and it was hard as a rock. The free breakfast was decent. I wanted cereal but they didn't offer milk, which I thought was odd. Overall the stay was okay. I won't be staying there in the future.

The room was outdated. The ceiling in the bathroom looks like it was about to fall apart. You can see the water damaged from the room above in the living space, right over the bed. Overall, the room was a 4 out of 10.

This hotel charged $100 for incidental fee because I used expedia. I believe that's an over charge when normally hotels only charge $25 or $50. I only had enough money for the room and not enough for the incidental fee. When discuss with the front desk clerk she didn't care.

Absolutely horrible! Was woken at 12:30am to report to the desk. Had to get ahold of my wife in bed to confirm the reservation. Had no issues at initial check in. Desk gave my room key to another guest to check in and they reported there was already luggage in the room. Breakfast was not good and the same choices each day.

Staff was friendly and helpful! In particular, Kinjal at the front desk was exceptionally kind and always welcomed us with a smile!! Cleaning crew and breakfast crew were awesome!

The lady at the front desk was very efficient

The stay overall was good. The room was clean and comfortable. Room service was friendly and efficient. My only issue was the front desk. The attendants were inattentive. I stood at the front desk for 15 minutes waiting and calling out "Hello". After hearing the young lady moving in the back. I had to step into the room to ask to be checked out

Nice and clean. Friendly staff

Old toilet didn’t work shower was cold Staff wasn’t the friendliest

The staff at this hotel were so rude. Im not one to complain about food but online it says breakfast till 9:30am, i was downstairs by 8:57am to get some breakfast and this cleaner lady stood infront of me and said the breakfast is closed, it wasn't even 9am yet which is the new time for there breakfast but they never updated it on there website. The lady kept yelling at me saying its closed, its closed. So i walked to the front desk to complain and the front desk lady did not care at all, in fact she smiled the whole time. I would rate this hotel a -100 if i had to. Staff was rude, and hotel room was dusty and disgusting.

I stayed a week for business. Staff was extremely friendly and helpful. Breakfast was great! Close to major shopping centers and restaurants. Would definitely return.

Everything was good, but the attendant that was working on 6/7/2023 was very rude to me. I swiped my card and it showed the money was taken out and she kept saying it didn’t go through. She didn’t try to hear me out or anything. She kept telling me I could cancel if I wanted to, after it showed them taking my money. Very rude and she needs to be retrained. Absolutely no customer service skills. I usually don’t write reviews but I had to let someone know about this!

Nice quiet area

The staff is very friendly and courteous. The holiday is safe and convenient.

The hotel is conveniently located and the staf are very courteous.

Clean room, friendly, close to casino.

We enjoyed our stay. Facility in a very nice location. Everything clean and well maintained. Staff were all pleasant. Breakfast nice.

Quiet off the beating path

Off of the main roads but very convenient

It was well kept and the surrounding area was peaceful.

Friendly staff, somewhat walkable.

I stayed a week for business. Staff was extremely friendly and helpful. Breakfast was great! Close to major shopping centers and restaurants. Would definitely return.

Great stay as our night stay during our road trip. The best parts for us was definitely the overall stay and the delicious breakfast and available options.

The people who work here are amazing! Anything you need, they’ll go out of your way to help you. Rooms are a great size. Breakfast was delicious!

Breakfast was not good. I booked this hotel only because of a good and healthy breakfast. Unfortunately, there weren't any food items for the customers who are health conscious. There were no fruits at all, not even an apple or banana. Hot food was just a joke, only three items with pork and beef, no chicken for people who do not eat red meat. This hotel made me embarrassed in front of my friend's families because I was the one who recommended my friends for a good breakfast and hotel stay. This was my second stay at this hotel. But, I am not going back to this hotel next time. I hope hotel management will improve but damage has been done.

The hotel was perfect for my one night stay. The bathroom ceiling had some cracks like their was previous water leak but I didn’t experience that during my stay. The room was spacious and clean. My only issue was that I was told that breakfast was served from 6am-9:30am in the morning. When I came down for breakfast at 9am the food was gone and I was told the kitchen will not provide anymore food. I selected this property because they served breakfast. This was disappointing.

Our room smelled like cigarette smoke especially in the bathroom. Bathroom grout needed a deep clean. Beds we comfortable and breakfast choices were fine.

Quick and friendly check in process. The rooms was very nice and clean. Great breakfast options as well. Really enjoyed the stay! Would recommend to anyone and would stay here again!

This property had reviews regarding their breakfast but i found the options to be good and the food to be decent. The bed was comfortable the room was huge and we had great service from staff.

Everything was good. The breakfast was poor. Only eggs,bacon. 1 type of fruit. Pancake machine not working no toast. Could be better

Nice property,safe and clean, the breakfast is very good!

The bed was comfortable. Sheets were clean. The pool was not accessible. The breakfast was mediocre. For $100+ a night , nothing should be off limits or not accessible.