貝斯特韋斯特費爾法克斯城市飯店

My tv did not work i have two kids and this was a huge inconvenience as was the pool closing super early also the pillow cases were dirty in our room, i reported all to the front desk and was told there was nobody who could help tonight

Pool is nice. But did not get to use it. It closes at 8 pm. Too early.!!!!

Good breakfast area and nice pool

The room was clean. The pool area looked nice, but the hours were limited, so we never got to use it. Parking outside our room was close and convenient.

It was good. Only missing piece is elevator

I stayed the evening before GMU freshman orientation for my son and was super pleasantly surprised with this best western. I was traveling by myself (meeting my son at the college that morning) and felt super safe and looked after. The location was great in relation to GMU and the staff super wonderful. I can't say enough about the staff. Anyway, the room itself was a bit dated but it was clean and had everything i needed. The bed was a bit uncomfortable but again, not the worst. Oh but the pool, really really nice. Anyway, I'm kinda bougie and although this is not bougie at all, i won't hesitate to say here again. IDK if that makes sense but for the price i paid vs the Hilton down the street, totally the best bang for the buck.

No elevator

The rooms were clean. Service was very good. The pool had a lifeguard. It was little on the noisy side, could hear neighbors coming and going but no loud voices or anything. Overall a nice stay.

Older property for sure but the room was clean. Beds were ok. Pool was nice and they had a life guard

Property was very clean and quiet. Rooms were clean and nice. No real traffic noise. Every front desk encounter was pleasant. Pool was great. I would definitely stay again.

Great stay. The room was clean and the staff was great! We had the free breakfast which was great. Many options and was never empty.

visited fairfax for the first time for a concert and needed somewhere to stay before a long drive home. the hotel was lovely, and staff was very efficient with check in and check out! room was neat and clean as well and the town of fairfax was lovely.

Checking in to the hotel was pleasant and easy. The property is conveniently located and has ample parking. However, as we were getting ready for bed, I lifted the pillow to discover several bedbugs of various stages of maturation, which indicates that these were not stray hitchhikers but an infestation. We packed up to move to a different hotel and notified the front desk of the problem. Despite several attempts by Hotels.com, the hotel management refused to provide a refund, apology, or any compensation. Avoid this hotel!

A bedbug was found, and bites were observed

There were bugs and roaches all over my room and they would not give me a refund.

Its more motel style so the doors are outside. we saw mice running around outside again not a big deal bc it’s an outside area but in the room there were gnat/flies on the walls and then we saw roaches crawling on the ceiling and wall. when we told the front desk they did offer to switch us to a new room which we took bc it was 1am. we didn’t see anything for the last few hours we spent there but didn’t bother staying for breakfast so i don’t have much to say for that.

Room nice and clean, staff helpful and pretty nice breakfast.

The hotel is severely outdated. The breakfast was good. However the room was not clean, ceiling looked like mold. The room also had ants and bugs that had to be killed. Would not stay again. Staff was nice but it’s time for a full renovation

The hotel was very clean and the bed was comfortable. The breakfast was very good with many choices. The hotel was quiet.

Property was very clean and quiet. Rooms were clean and nice. No real traffic noise. Every front desk encounter was pleasant. Pool was great. I would definitely stay again.

The breakfast was good but the bed wasn't too comfortable and the pillows need to be firmer. next time I need to have a handicap accessible bathroom

Clean but honestly the rooms need updating. We could hear everything our neighbors were saying as not sound buffering at all. Overall main entrance looked great but rooms were essentially very disappointing.

No issues other than the road noise was too loud...

Comfortable bed..Internet speed was fast as well.

Rooms were tidy but some of the towels and top linens on bed had light black smudges on them. The beds were very uncomfortable

I was really disappointed with this property because the pool opened at noon. People don’t stay at this hotel like it’s a resort (or maybe they do) but by noon we are off to our obligations- it would have been nice to take a dip prior to that. A reasonable time to open the pool is At a minimum 10:30! Rooms were relatively clean (no sticky floor) but the bathroom had a few knats and the beds were NOT comfortable at all. The stay was comparable to the price we paid but I won’t be taking the budget path again. They had a descent spread for breakfast. They don’t really have an outdoor space to hang out other than the pool, so it would be nice to have some place to sit outside. Was a big reminder for me- you get what you pay for! Best amenity is Andy’s pizzeria which is about 2 blocks away - we went twice in one weekend!

Place is in need of an overhaul.

This hotel is fine . The air conditioner is noisy and you can hear people talking in the rooms . We heard people talking until 3am. This hotel is old but it was ok for us.

Internet access slow and staff not helpful and

We appreciated the quiet location and free parking. The breakfast was delicious, and the dining area was clean and sizable. Our room was comfortable. The walls are thin enough that we could hear a lot of noise through the adjoining room which kept us awake until our neighbor finally went to sleep.

This is hands down. The best place I've stayed at so far. They're actually honest when they say there's a free breakfast, it's great. The rooms are nice, I really like the more "motel" style access where all the rooms are on the outside. It's like having a private entrance. No one was loud, I didn't constantly smell like drugs, parking was convenient and right in front of the room. The staff were super friendly and helpful. If I could, I would only stay at Best Westerns. Unfortunately my pockets can't really do the price unless I get it discounted. That being said, price is totally worth it and if I wasn't trying to save a lot of money right now, I would totally do it again.

Worst customer service from a hotel that I have ever experienced. The hotel had not updated their records to reflect a change of reservation date and went on about "needing to be paid for the room" even thou I had already paid hotels.com online. It was incredibly unprofessional and they would blame the face that hotels.com is a "third party" at the drop of a hat. Took several phone calls & a virtual chat to correct and they still blamed hotels.com instead of taking ANY sort of accountability in the situation. The room was fine when we finally got access to it. Very squeaky mattress but standard hotel room fare. The whole thing left a bad taste in my mouth for ever trying Best Westerns again if this is how their staff acts.

Room was very clean, just a bit dated. Mattress wasn’t very comfortable. Front desk staff were not very friendly, but they were efficient.

Outstanding staff, great breakfast, nice, comfortable accommodations, quiet.

The staff greeted the guest with smiles, good morning, etc. They were very professional. It was very clean with great amenities. The breakfast was great. Definitely will stay again.

We checked in late after a long flight. After arriving at our room we saw we were given a king bedroom instead of 2 queens, which i had booked and paid for. Called to the front desk and was told that they were fully booked and had no queen rooms to give us...confusing to me as I had booked 2 queens and was never told at the front desk before check in that they didn't have the room we'd booked available. The man I spoke with at the desk told me the best he could do is a partial refund. In the morning when we went to the desk about the refund I was told only the manager could process a refund and she wasn't in that day. I was given her card and told to call the following day. I called the following day, and the day after that, and two days after that, and was always told the manager was unavailable, was on lunch, was out checking on rooms etc. Staff refused to take a message and told me I'd have to keep calling back. I've now given up on the refund, which I think was their goal. I won't be staying there again, nor would I encourage my friends or family to.

Great customer service by the evening staff and I appreciated the breakfast. Most places just offer oatmeal/coffee/granola bar and muffin. I stayed in a convenient location and easy access to the highway. .

Comfortable rooms and front desk staff were kind and courteous.

The staff were great. Friendly and helpful - quite a combination. We will always stay here whenever we are in Fairfax VA!

The service level of this property is zeor to none. The only answer youbget oost 4pm is there is no one to asssist you and you can contact tomorrow Am. The housekeeping is kind of lottery system where unless you specifically ask for the room might not get fresh linen or towels or cleaned. All in all we had terrifble experience with the stay at this facility.

Parking lot is very hard to get in and out of due to the busy street. However, the room was very clean and large and the breakfast was good. Very nice staff.

Very convenient and close to major attractions.

Good location

Great location

Near shopping areas. close to Washington tourist area

Great location with very nice amenities. Strong recommendation.

It was very conveniently located by the highway that made it easier to commute to places nearby.

I stayed the evening before GMU freshman orientation for my son and was super pleasantly surprised with this best western. I was traveling by myself (meeting my son at the college that morning) and felt super safe and looked after. The location was great in relation to GMU and the staff super wonderful. I can't say enough about the staff. Anyway, the room itself was a bit dated but it was clean and had everything i needed. The bed was a bit uncomfortable but again, not the worst. Oh but the pool, really really nice. Anyway, I'm kinda bougie and although this is not bougie at all, i won't hesitate to say here again. IDK if that makes sense but for the price i paid vs the Hilton down the street, totally the best bang for the buck.

Excellent property. My family stay here when we visit our son at George Mason University. Very close to the university. Breakfast buffet have a great variety of foods to chose from. Rooms are clean. And very quiet.

Convenient location. Quiet and lots of options around.

Great stay. The room was clean and the staff was great! We had the free breakfast which was great. Many options and was never empty.

Great friendly staff and delicious breakfast with lots of options in the morning !

Easy access from the road, nice comfortable rooms, excellent breakfast, great staff.

Good service, clean, perfect, good and full breakfast

On their website they offer a crib but when I asked about upon check in they said we couldn’t get one because housekeeping already went home. I have never had that happen before. Needless to say-we had a rough night with our 2 year old granddaughter. Rooms are old-overall clean. Found some long strands of hair in the shower. Breakfast-just for somewhere else. Not appealing at all! Coffee was terrible. Location is awful to get in and out. Checking in the gentleman was not very friendly. Checking out woman was nice. Overall, it was okay. Would I stay again? Probably not.

Everything worked out well. Breakfast was excellent. Ventilation of my room was with air taken directly from outdoors.

C l e a n p r o p e r t y. Very limited breakfast.

The hotel was very clean and the bed was comfortable. The breakfast was very good with many choices. The hotel was quiet.

Pleasantly great stay. Breakfast buffet was amazing with so many options.

Great breakfast!