Hampton Inn South Hill

While staying at the Hampton Inn and South Hill Virginia, the room was fine but the bathroom water system was very poor. It was cold. It did not get hot and it ran very slow. They need to have their water system/pressure fixed. I had to take bird baths because the water was cold not hot and had no pressure.

Checked in room around 6pm. Left for dinner. Upon return the door would not unlock. Went to desk and told the gentleman. He made a new key card which didn't work (the lock was flashing red all this time indicating something the hotel should understand). He then came to the door and tried. Did not work. He calls his manager and then tells me it will be 8am in the morning before they can unlock the door. My clothes, laptop, and medications for an upcoming eye surgery are in the room. He gets his manager on the phone who states it will be in the morning. I am not very happy and let them know. Finally the manager states she has a maintenance person coming in 45 minutes and *maybe* they can open the door. I will note the use of "maybe" as that is also unacceptable. If the manager of the hotel does not know the procedure for opening a door with a battery that is bad (the actual problem) or for a bad lock, and that maintenance can do that, they need to find another job. I will not stay at that Hampton Inn again. The maintenance fellow that was sent had the door open quickly, apologized for the inconvenience, and was very respectful.

I hope this message finds you well. I am writing to provide feedback on my recent stay at your Hampton hotel during the 4th of July holiday. After many years of traveling from New Jersey to Virginia to stay at your property for this special occasion, I must express my disappointment with the experience we had this year. Upon arrival, we promptly checked our room and beds for cleanliness. Unfortunately, we found the sheets and bedcovers to be stained. This was quite disheartening, and we had to request fresh linens, which should arguably be standard upon check-in. Additionally, we attempted to use the guest dryer to dry our children’s bathing suits; however, the machine was not functioning properly. When I called the front desk on the morning of July 4th to inquire about the dryer, the staff member simply replied, “I’m not sure, ma’am,” and then abruptly ended the call. This lack of support was both surprising and unacceptable. The pool is usually the highlight of our visits, especially for the children. Unfortunately, this stay has left us questioning whether we will return. We also notified the staff daily that we did not require room cleaning, but requested fresh towels and washcloths. We were informed that only two towels and two washcloths could be provided each day, despite having booked a room for four people. This policy does not align with basic guest needs and was a source of inconvenience for our family.

We stopped here on a road trip to Washington DC I’m literally the hottest day of the year so we were sure to bring a cooler with drinks in it that is very heavy. We ask the clerk of the desk where are the luggage cars and he was absolutely no help at all stating that there were only two and they’re probably in a room.

Very pleasant and restful.