Name: Turtle Cay Resort
Address: 600 Atlantic Ave, Virginia Beach, Condado de la Ciudad de Virginia Beach, US
Rating: 7.88

Opiniones de los huéspedes

En Turtle Cay Resort, los viajeros suelen elogiar la amabilidad del personal, las amplias suites con cocina y la conveniente ubicación cerca de la playa, mientras que las continuas renovaciones de los balcones, el mobiliario anticuado y la limpieza y el mantenimiento inconsistentes crean una experiencia mixta para muchos visitantes.

Las familias aprecian las piscinas climatizadas y los jacuzzis, aunque los informes recurrentes de patos en el agua y los cierres ocasionales o las averías redujeron el disfrute. Las suites son espaciosas, pero a menudo se describen como anticuadas o con olor a humedad, con paredes delgadas y ruido de la calle que afecta a algunas habitaciones; varios huéspedes también notaron un servicio de limpieza limitado y falta de suministros. La ubicación está a una corta distancia a pie de la playa y restaurantes, pero el estacionamiento puede ser difícil y los ascensores o el acceso con llave a veces frustran. Espere un alojamiento amplio y conveniente con un servicio amable, atenuado por las renovaciones y el mantenimiento variable.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

A los huéspedes les gustan las múltiples piscinas climatizadas y los jacuzzis, así como el atractivo patio, pero el acceso a los balcones está ampliamente cerrado por renovaciones, a menudo hay patos en las piscinas y se informan problemas de estacionamiento, ascensores y acceso con llave.

Reseñas de huéspedes relacionadas

6

Heather

31 jul 2024

·

Se alojó 3 noches

This oasis has such potential. Needs an update. During our short 3 dat stay one pool was broken down, another hot tub broken down and a family of ducks using the pools. The balconies are all under construction. Nice to see management fixing them, but more needs to be done to bring this beauty back up to what is should be. Loved the size of the unit and kitchen was well equipped, laundry was a great feature. Great location, nice staff.

10

Ashley

13 sept 2024

·

Se alojó 1 noche

It has been a great stay. Everyone is friendly, helpful and courteous. The pools and hot tubs were clean,warm and fantastic! I would definitely come again!

6

maria

25 ago 2024

·

Se alojó 1 noche

property is out dated I see terraces are closed (since last year) and never see any work being done Room is dated and has inadequate supplies( dishes, utensils)

8

Ashley

6 oct 2023

·

Se alojó 5 noches

We enjoyed our stay at Turtle Cay Resort. The grounds, landscaping, and pools are kept in excellent condition. I was a little disappointed in the cleanliness of the carpet in our room. We spent quite a bit of time in our unit due to poor weather and the carpet turned our feet black after walking on it all day. It seemed like the front door to the unit did not seal well because we could still hear traffic outside as if the door was still open. Lastly, the washer/dryer combo in our unit had a leak. We never used the washer, but by the end of our stay, the washer was half full of water. Despite the few issues with the room, we had a pleasant stay. The staff were very friendly and helpful whenever we needed something (extra toilet paper, etc.). I would stay here again.

6

Lorreece

8 sept 2023

·

Se alojó 6 noches

We were enable to use the balcony( under construction), the elevator was broken and it was super noisy.

8

Amelia

14 jun 2024

·

Se alojó 1 noche

I liked the hotel and my large suite. The construction on every single balcony was not pretty to look out. The parking situation was very very tight. It was hard to get out in the morning because other guests were loading their belongings into their vehicle and were slow to move those things out of the way, while another car waited impatiently for me to move so they could grab my parking space. The hotel is close to the beach but you still have to cross one street.

10

Donald

4 feb 2024

·

Se alojó 2 noches

Excellent front desk staff from check-in to check-out. The pool and hot tub were up and running. We are certainly interested in returning one day.

10

Christina

25 may 2023

·

Se alojó 3 noches

The staff was very helpful & kind. The room was clean. The pools & hot tubs are amazing. The courtyard/pool area is beautiful and the reason we decided to stay here instead of another hotel. Love that they offer activities and the fitness center & indoor pool at their sister hotel across the street, even though we were only there a couple days & didnt have time to enjoy them. The rooms are a little outdated and scuffs on the walls but they are in the process of renovating. We loved it here and would definitely stay again if coming back to the area. Cant beat the location, in walking distance to everything on boardwalk & beach & close to shuttle

6

BRIGITTE

22 sept 2023

·

Se alojó 5 noches

As the hotel is undergoing renovations, we got a discounted rate. The work on the balconies was fine and did not take away from our stay. The room was a nice size, clean and well stocked with dishes. There is no housekeeping which is fine but also no indication that we could get an exchange on towels or anything. The real issue we had was with the pool and the "concierge". At check in, you are directed to the concierge who is just a timeshare sales person. She seemed nice at first but refused to provide the coupon booklet unless we agreed to go to a timeshare presentation. We declined that but it left a bad taste. Then there was the pool issue. There are 4 resident ducks who appear to be living in the pools. The pool is cleaned every morning but as the ducks are not house-broken, they defecate in the pool all day, every day. I am sorry, but I don't think that paying for the privilege of swimming in duck feces is acceptable despite the staff saying that the chlorine makes up for it. As I pointed out to them, if I was pooping in your pool every day, you would certainly do something about it. Seeing as the pool was one of the main reasons for selecting this hotel, I was upset and disappointed. In the end, we ended up cancelling the additional 3 days we had booked there.

8

Cindy

24 jul 2024

·

Se alojó 7 noches

We enjoyed our stay. Would most likely come back. Understand the need for room key for admittance to pool etc. but had a few issues where the card reader wasn’t working. Only other thing … where were we supposed to pick up towels for the pool?

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Limpieza

La limpieza es inconsistente: muchos señalan habitaciones limpias y áreas bien mantenidas, mientras que otros informan alfombras y ropa de cama sucias, olores a humedad, plagas (hormigas o cucarachas) y servicio de limpieza y suministros omitidos o solicitados.

Reseñas de huéspedes relacionadas

4

karolyn

25 feb 2024

·

Se alojó 1 noche

Checked into my suite and kitchen had ants all over the counter. Was transferred to another room and the kitchen was dirty, cabinets had dried food, etc. I let the morning staff know because I was too tired once we got in and I just needed to sleep.

6

Sheri

12 jun 2023

·

Se alojó 4 noches

The pool is very nice. The room looked good but the carpet was filthy. My neighbor said the same thing. Breakfast would be great too.

8

Jennifer

9 mar 2024

·

Se alojó 4 noches

It was a beautiful room. However, I noticed that the kitchen appliances were dirty and greasy. The utensils all had food residue on them, and the pots looked as if someone had just fried food in them and placed them away without cleaning. This was my only concern during my stay.

8

Ashley

6 oct 2023

·

Se alojó 5 noches

We enjoyed our stay at Turtle Cay Resort. The grounds, landscaping, and pools are kept in excellent condition. I was a little disappointed in the cleanliness of the carpet in our room. We spent quite a bit of time in our unit due to poor weather and the carpet turned our feet black after walking on it all day. It seemed like the front door to the unit did not seal well because we could still hear traffic outside as if the door was still open. Lastly, the washer/dryer combo in our unit had a leak. We never used the washer, but by the end of our stay, the washer was half full of water. Despite the few issues with the room, we had a pleasant stay. The staff were very friendly and helpful whenever we needed something (extra toilet paper, etc.). I would stay here again.

4

Kenneth

12 jun 2023

·

Se alojó 7 noches

Carpet was filthy, couch and chair was filthy and stained. Chair was hard as a rock. The bed was hard and Uncomfortable. Bathroom floor tiles were cracked and popping as you walked on them. Some disgusting wall stains down the hallway. Not enough hot water for a family of three. The dryer takes 5 cycles to dry one load of landry. On the good side. The staff wad nice, pool was nice.

4

Jonathan

15 feb 2023

·

Se alojó 1 noche

Good looking place, however mold in the vents, got my family sick.

6

foster care unit

23 abr 2024

·

Se alojó 1 noche

My room has ants

6

Lisa

13 jul 2024

·

Se alojó 1 noche

The young lady at check in and the young lady at check out were great, parking was easy and location great but, our room was not worth what we paid. Not clean, chip pieces and crumbs on the floor, several large stains on the floor, furniture did not look clean, trash and nail clippings on the floor in the bathroom. Again, a great location, friendly staff, just needed to be clean and furnishings, flooring upgraded or cleaned.

2

April

1 ene 2024

·

Se alojó 1 noche

The room had dead roaches on the floor and had roaches in the cabinet. Check in was at 4 but the room was not ready we had to wait an hour and 30 minutes which was very inconvenient.

10

David

17 may 2024

·

Staff was super supportive and responsive. Room was nice, clean and enjoyable. not my first stay and I definitely plan to return.

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Habitaciones

Las suites son espaciosas y cuentan con cocina completa y algunas chimeneas, pero el mobiliario se siente anticuado o con olor a humedad, el aislamiento acústico es débil (especialmente en las puertas de conexión o en las habitaciones orientadas a la calle) y ocasionalmente aparecen problemas con los electrodomésticos o la televisión.

Reseñas de huéspedes relacionadas

8

Maria

11 sept 2023

·

Se alojó 3 noches

i was bummed the balconies weren’t available but they will be done by next year. issues getting into the pool with room keys but they were in the works of being fixed few lightbulbs out and ceiling fan not working all in all the one bedroom suite was a huge area and has a fire place and the bedroom was a good size too bathroom was huge as well. the ducks are living their best lives and i know people may not like it but i didn’t care they didn’t bother you.

10

Christopher

17 mar 2024

·

Se alojó 1 noche

Didn’t like checking in later in the day to find out there was no body wash or shampoo. A lot of other things in the room or covered in dust and dead bugs but other than that not too bad of a day.

4

Jannah

4 jun 2024

·

Se alojó 1 noche

This is a very expensive, high-end hotel which calls itself a resort. It was overall dingy, filled with ugly construction surrounding the pool, loud and not private exposed to the main road, had no real amenities except the pool, and there was a terrible smell in the room the whole time. Also, no internet TV, so no Netflix or anything but normal channels. The pictures are so pretty, so the hotel was a real let-down.

8

Jeremiah

25 nov 2023

·

Se alojó 3 noches

Walking distance to the beach. Very clean and comfortable.

10

Sinutkamol

7 ago 2024

·

Se alojó 1 noche

It was our first time staying here and we had a great time at the pools and hot tubs!!! The hotel is outdated but the staff were very nice and welcoming. The room we stayed was VERY spacious and had everything we need including a full kitchen. Short Walking distance to the beach and restaurants.

10

Todd

19 feb 2024

·

Se alojó 2 noches

The rooms were clean and nice. Not allot of TV selections (No smart TV's) in my room anyway. The adjoining rooms only have one door so each room can hear each ohter really well did not like that much.

8

Bonnie

8 may 2023

·

Se alojó 3 noches

The pool area was very lovely , room was clean but starting to look tired. Our room faced a road so couldn’t use balcony and it was noisy at night from traffic.

10

shane

7 sept 2023

·

Se alojó 6 noches

The rooms were fantastic! We stayed in a 2 bedroom suit and it was huge.

2

tamela

25 feb 2024

·

Se alojó 1 noche

The room is conjoined with another room and you can see through the crack of the entire door when the other room has a light on and vice versa. Slamming doors and people stomping constantly. The bed is not comfortable, remote buttons broken.

6

Krista

19 oct 2023

·

Se alojó 3 noches

The elevators were not noisy, but the sound of baggage carts shook the walls daily. It became a laughable moment. The baggage carts were like mini trains going all day long. The beds in our room were shot. They moved freely and made noise with it. They weren't level. Everything else was well supplied and prefectly enjoyable.

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Servicio

El personal es elogiado con frecuencia por su amabilidad, disposición y capacidad de respuesta, aunque varias reseñas mencionan registros de entrada lentos o problemáticos y una presión persistente por las ventas de multipropiedad o una comunicación poco clara sobre los servicios.

Reseñas de huéspedes relacionadas

6

Michele

23 jun 2023

·

Se alojó 1 noche

we really liked the property. the pools were nice. convenient to many things. but VERY disappointed with the way things were handled during checkin. the computers were down so we arrived at 3:15 asking to check in a bit early, but we weren't allowed in a room until about 4:45 and that is only be cause we hovered. finally allowed us in a room (smelt very smokey) but had to be let in by an employee!!! do you know how uncomfortable it is to have to go find an employee EVERY SINGLE TIME. oh and did i mention to get in to garage AND pool. it was such a pain!! the girls at the front desk didn't really seem concerned but the gentleman that let us in (Daniel) was super kind and continuted to say it was no bother at all. he was SUPER kind. and after such a terrible check in, we had a cleaning person start showing up at 9 ish asking to clean. really... as terrible as our check in was (no paperwork or key) he came back 3 times to suggest we go. honestly, we weren't sure when checkout was? prob should be posted in the room instead of sending the demanding cleaning person.

10

TJ

9 feb 2024

·

Se alojó 1 noche

Charlie was a huge help! Not only checking us in, but helping us with whatever else we needed, and when we extended our stay by another day, she made it very easy

2

Alrena

20 dic 2022

·

Se alojó 1 noche

Horrible customer service and constant sales pressure for timeshare.

6

Michele

23 jun 2023

·

Se alojó 4 noches

Arrived at 4:00 pm and our rooms were not ready. This was happening to a lot of people checking in. It took 3.5 hours to finally get in. All the balconies were locked, could not use due to some sort of inspections. Only one elevator to the third floor located at the opposite side of our room, and the stairs we could use were being painted. The staff at the front desk were very nice and helpful.

10

Latoya

21 jun 2024

·

Se alojó 2 noches

Truly enjoyed my stay. Staff was very accommodating and helpful.

2

amy

7 abr 2023

·

Se alojó 3 noches

We drove overnight from Florida because my 8 year old niece passed away suddenly. My family lives in Va beach. I’ve started here probably 25 times. We got there at 12pm and when I went to check in the girl at desk rudely said your reservation is cancelled. I told her that it was prepaid non refundable and she said well you didn’t call us and tell us you’d be checking in late. I cried because I was desperate to get to my sister. The front desk was so rude. She said this is not our responsibility. This is yours. I was beside myself. She was nothing but rude. No apology. No offer to help. Just the rudest person I’ve ever encountered. She should not be in the hospitality industry. Disgusting.

8

Precious

12 jul 2024

·

Se alojó 2 noches

Everything was great until the lady trying to sell me Delta membership kept harrassing me. I have never sray at a hotel that send so many texts messages call my room phone everyday, and fake like they going to give me birthday discounts just to get me to a mettering that sells Delta timeshares. Just tell me the truth. That alone make me never want to come back. The other staff were great and the room was nice. Its weird the bedroom was by the entrance into the rest of the suite but that was doable.

10

Carrie

23 may 2024

·

Se alojó 3 noches

The staff was absolutely phenomenal! Every single member!

4

Loretta

25 may 2024

·

Se alojó 1 noche

I've always loved turtle cay! The property is beautiful and the rooms are great. Staff is always wonderful. This time the computer was down and we couldn't get room keys until about 6pm. I understand this is no one's fault but we had an early relative with us who unfortunately wet herself while we were waiting for someone to open the room door.

4

clark g.

15 ago 2024

·

Se alojó 3 noches

Our reservation said studio which has 2 beds but ended up in a 1 bedroom with a pullout sofa. At checkin they explained we had access to the sister property but did not tell me how it worked by requsting a key card from the property which left me frustrated. The property was under renovation but that was disclosed. card at the

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Ubicación

Ubicación conveniente frente a la playa y al paseo marítimo, con muchos restaurantes a poca distancia; algunas habitaciones cerca de Pacific Ave experimentan un ruido de tráfico notable.

Reseñas de huéspedes relacionadas

10

Amy

20 jun 2024

·

Se alojó 3 noches

The location was great. It was a nice, safe and friendly environment.

8

Brad

17 sept 2023

·

Se alojó 1 noche

Very nice room. Across from boardwalk, so it was loud with band playing. But at 10pm all done and quiet. Pools where nice and clean. Easy walk to boardwalk and beach.

10

Jermaine

11 feb 2024

·

Se alojó 1 noche

Great place to stay. Close to local restaurants and entertainment.

8

Amelia

14 jun 2024

·

Se alojó 1 noche

I liked the hotel and my large suite. The construction on every single balcony was not pretty to look out. The parking situation was very very tight. It was hard to get out in the morning because other guests were loading their belongings into their vehicle and were slow to move those things out of the way, while another car waited impatiently for me to move so they could grab my parking space. The hotel is close to the beach but you still have to cross one street.

8

LISA

6 mar 2023

·

Se alojó 2 noches

A very large 700 plus\xa0sq ft condo.\xa0 Condo was clean\xa0and had everything we needed.\xa0 The fireplace was a nice additional feature.\xa0 The courtyard / pool area is very well maintained. There\xa0are two pools and two large hot tubs.\xa0 The hot tubs were heated well but the\xa0pools were not.\xa0 Loved that\xa0the condo balcony overlooks the beautiful courtyard pool area.\xa0 Located at the main beach with many restaurants and shops within walking\xa0distance.\xa0 Loved Chix Restaurant across the street and on-site Masons Lobster\xa0Rolls.\xa0\xa0 Also liked that all access\xa0to all property amenities\xa0require your room key pass. Did not like that the bedroom is located at the entrance of the condo.\xa0 You hear\xa0people at all hours walking by just outside your door which gives the feel of a one room motel.\xa0 Overall, we enjoyed our time at Turtle Cay Resort and would definitely\xa0return.

8

Michael

20 oct 2023

·

Se alojó 3 noches

Location good quiet friendly staff was under construction but did not bother us at all

10

Robert C.

6 jul 2024

·

Se alojó 2 noches

Perfect location. Not too far from everything. A 5 minute walk from the dolphin tours and the beach. The room itself was beautiful and the pools and hot tubs were relaxing. Definitely would stay here again.

8

James

20 jun 2024

·

Se alojó 2 noches

Great pools for the kids. Super close to the boardwalk and beach. Located in a good area for families, away from the partying and college crowd. Good sized room and bathroom for a family of four. Only negative was our room bordered Pacific avenue and the sound of traffic was loud overnight.

10

Stevon

15 abr 2024

·

Se alojó 1 noche

The hotel was what was expected. The location is great even though it's not oceanfront it's literally across the street and have sister property you have access to that is oceanfront. The rooms were clean and decently set up.

8

Linda

18 ago 2024

·

Se alojó 2 noches

We enjoyed the kids pool for my 2 yr old granddaughter but it was very noisey with the luggage carriers outside our room all hours of the night and day. So far from main attractions

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Comida

No hay suficiente información en las reseñas.

Reseñas de huéspedes relacionadas

6

Sheri

12 jun 2023

·

Se alojó 4 noches

The pool is very nice. The room looked good but the carpet was filthy. My neighbor said the same thing. Breakfast would be great too.

8

Anna

15 abr 2024

·

Se alojó 2 noches

There were small issues with cleanliness but nothing that would deter me from staying here again. Room was spacious and comfortable and the kitchen was nice..not well stocked but stocked enough to get the job done. The balconies were undergoing renovations but they seemed super nice. The pool grounds were very nice and made you feel like you weren’t in Virginia but maybe somewhere more tropical like. Easy walking distance to some great restaurants especially a breakfast joint called Sunnyside (you get a discount if stay at Turtle Cay).

10

Jermaine

11 feb 2024

·

Se alojó 1 noche

Great place to stay. Close to local restaurants and entertainment.

8

Sandra

28 jun 2022

·

Se alojó 1 noche

Las habitaciones si las limpian solo que las instalaciones son un poco viejas y huelen a eso a viejas , pero en general el servicio bueno y bien ubicado, cuanta con parqueadero eso es bueno, pero no con desayuno, el área del la piso unas es muy bonito

8

LISA

6 mar 2023

·

Se alojó 2 noches

A very large 700 plus\xa0sq ft condo.\xa0 Condo was clean\xa0and had everything we needed.\xa0 The fireplace was a nice additional feature.\xa0 The courtyard / pool area is very well maintained. There\xa0are two pools and two large hot tubs.\xa0 The hot tubs were heated well but the\xa0pools were not.\xa0 Loved that\xa0the condo balcony overlooks the beautiful courtyard pool area.\xa0 Located at the main beach with many restaurants and shops within walking\xa0distance.\xa0 Loved Chix Restaurant across the street and on-site Masons Lobster\xa0Rolls.\xa0\xa0 Also liked that all access\xa0to all property amenities\xa0require your room key pass. Did not like that the bedroom is located at the entrance of the condo.\xa0 You hear\xa0people at all hours walking by just outside your door which gives the feel of a one room motel.\xa0 Overall, we enjoyed our time at Turtle Cay Resort and would definitely\xa0return.

8

Diane

3 jul 2024

·

Se alojó 3 noches

This was a nice stay for our family with teens. We had a two bedroom suite, we enjoyed the pools, and there are several very good dining options in walking distance.

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Mes	Precio medio
febrero	131 US$
abril	96 US$
octubre	125 US$

Turtle Cay Resort

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