La Quinta by Wyndham Seattle Federal Way

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As a single woman traveling alone, what do I want in my hotel/resort? Safety Security Cleanliness/Sanitation Fair Pricing Not too much to ask. Oh but how you failed me during my recent stay at LaQuinta by Wyndham in Federal Way, Washington. In fact, the better question is how many ways did you fail me… Date of Stay: Two nights, May 15 and 16. Price paid: Booked on Hotels.com Now this is where it gets interesting. Safety and Security: Again, single woman, grandmother actually, traveling alone. Got a great room on the first floor. Everything appeared perfect until I tried to toss the deadbolt to lock the door. It did not work! It was late, so I placed the ironing board against the door in hope that the noise a falling ironing board would make would wake me up. Next day, Saturday, I notified the front desk who promptly sent a serviceman to assess the situation. Guess what? His conclusion was the same as mine. The deadbolt was broken or jammed, but it was not going to lock the door for me/us. Responding he’d call for a locksmith(?) someone more qualified. I agreed and I left for a very long day, visiting a terminally ill friend. I get in around 10pm on Saturday evening and nope. The lock was still broken and surprisingly no one offer to move me to a more secure room. Guess the ironing board will get another workout. But wait there’s more. Cleanliness and sanitation. My room had not been made up. The wet towels were still on the floor, stinking. The garbage had no

Great location in Federal Way, WA. Super clean and efficient. Will stay again. PLUS after staying in a room where we did not get what we paid in advance for, these people made sure we had the room that met my elderly fathers needs. Will definitely stay again.

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