Carayou Hotel & Spa

Comfortable clean room, nice balcony view, friendly staff although there was a language barrier. Charles at front desk was wonderful. Clean pool and surroundings. Lovely garden with Caribbean plants. Needs a wider variety of drinks at bar. But all in all…. A lovely stay. Attention is needed on the slippery steps to the ocean from the beach.

What should have been a relaxing weekend was completely ruined by this hotel. I booked a Prestige Double Room however I got a really old run down room (room#147) at the older side of the property. On the first morning of our stay a wooden encasement for the a.c fell off and struck my husband in his lower back while he was standing at the sink in the bathroom leaving two cuts approximately 10 inches long. The manger wasn’t present and receptionist was completely useless. Only because we insisted the receptionist decided to call the manager who said that we have 2 options either they call a doctor but it may take all day until he comes or we can find a doctor on our own and they would refund us. We chose the latter. We found a doctor 10 minutes away ( on our own) who administered a tetanus shot. The receipts were submitted to the front desk but no one reached out to us. I should also mention that the drapes are covered in mildew,roaches in the bathroom and the towels were old and discolored. The breakfast was below average. Do not risk your health and safety by booking at this hotel.

Spacious clean room recently renovated. Great view with a little balcony. Very confortable bed & pillows. The sofa is really useful for chilling and confirtable. The two simmibg pools, beach access, and nautical activities are a must. Also good breakfast !

Excelent place

STAY AWAY! When I arrived at 11am from the airport, the rude staff refused to allow me to leave my suitcase, relax by the pool or even remain on the property until the official check-in time of 3pm, unless I sat in the bar. Even the tiniest hotels in Paris do this for guests with reservations, and check them in as soon as a room is ready. I finally carried my own baggage to a room at the back of the property and up a flight of stairs. My room, overlooking a parking lot, was not only very out-of-date and remarkably ugly, but I had to leave immediately as it also smelled terribly of cleaning chemicals for several hours. The air conditioning was freezing cold and could not be adjusted, and the relic telephone had no dial tone. The only option for dinner at the noisy restaurant with plastic chairs, was a buffet for an exhorbitant fixed price of 35 Euros. I was told the beach, which I had been looking forward to, was under construction and not to be used. One swimming pool blasted loud music, and the other was spoiled by boisterous unsupervised children. Having travelled from Canada to enjoy a brief stay in Martinique, I could not have been more disappointed! Only one manager the next day was polite and helpful. The fantastic location and view is 5 star, but the hotel should be demolished and rebuilt with a better layout!