Polana Serena Hotel

Overall my stay was fine. When I checked in and entered the room I found the balcony to be quite dirty. The bathroom sink was completely flooded which as gross! But other than that it was great experience overall, the food and the staff were fantastic.

This old lady is charming, with a beautiful swimming pool overlooking the bay. But it is in need of a renovation . The plumbing in the rooms is not working well, the sound and thermal proofing of the windows is so bad that I thought the window was open. Many tiles are broken on the pool side. Large choice at the breakfast but the quality is so so.

Very good.

Very friendly staff, delicious breakfast.

Expected more from this high rated hotel. As a female solo traveller, I requested airport pick up and confirmed it twice. The communication to do that took several days each time. Upon my arrival, the driver was holding the hotel name sign but he did not have my name on his list. Luckily he was still able to take me. Room was clean and comfortable. Wifi was excellent. Pool was great. There were many conferences/events going on in the hotel. When I went in for lunch, it was empty. I looked at all the hot dishes and started with a salad. All the attendees came in and the line for the hot food was so long, I left. While in line, the attendees also took almost all of the desserts as they waited. For cold salads, buns and a couple desserts it was 55CAD. I thought that was outrageous for what I ate. I requested at minimum a partial refund at the front desk. She had to call the restaurant. Rep came and he had to call his superior. This superior had to call his superior. I left the hotel before this issue was resolved. The last employee/manager did waive my dinner on my last night. I would not return to this hotel.