Karachi Marriott Hotel

the hotel could do some renovation . it’s old and tired

Well the stay wasn’t that great due to lots of untrained employees. The hallway carpets were dirty, lobby carpets were wet due to roof leaking. My online requests from Hotel.Com booking wasn’t full fill. My overall stay was fair not good. Regards

Good hotel high safe

Safe and secure hotel, helpful and friendly staff

Safe and secure hotel, helpful and friendly staff

Overall good central hotel missing a salon.

Excellent place in the middle of city, well connected and very good facilities.

I stayed fir a single day at karachi marriott and found ut the best hotel if comparing with others best like PC, Movenpick etc... Their executive loung food has good variety and pool was also found far better than other hotels in town.

만족합니다. 특히 보안이 철저해서 안전하게 잘 머무르다 갑니다.

Quite good room conditions and facilities given that is in Karachi

Well the stay wasn’t that great due to lots of untrained employees. The hallway carpets were dirty, lobby carpets were wet due to roof leaking. My online requests from Hotel.Com booking wasn’t full fill. My overall stay was fair not good. Regards

The room was very nice and cleaned on a daily basis.

Room was clean, staff was friendly and polite. Food was very good.

Very neat and clean and hotel and the room is also very clean. Breakfast buffet is also with so many options.

Nice and clean environment

Filthy, smelly, disgustingly dirty. 2 star hotel. Operated under Italian/German general manager who should resign or must be fired for running this low standard property.

Bathroom were not cleaned properly, toilet bowl yellow, soap on the sink without wrapped, old soap was put in. shower door wouldn’t close. Water from shower would splash on the floor outside. Room safe wouldn’t operate , called front desk 4 times to fix it. Talked to the manager, he said he will look in to it.

My stay was exceptional. The room was kept in great condition by housekeeping, front desk staff was extremely professional and helpful, guest services was attentive and warm and the cafe staff was friendly and on point with service. A few names I want to specifically highlight: Muriel Parin Christina Moezzah Momal Ubaid Daim Jibran Mariam These individuals made my stay outstanding and are to be commended highly. This is a great hotel, with an amazing staff. 10 stars!

I love to stay in Marriot karachi staff are all good NIDA from restaurant room service Mohammad very cooperative cleanliness all good service perfect I highly recommend to stay thanks slot to make my trip wonderful

Great hotel to stay in Karachi. Decent on-premises food. Clean and great staff.

the hotel could do some renovation . it’s old and tired

The room was very nice and cleaned on a daily basis.

Location of the property is very good. It needs brand new carpeting and furniture. The service was good.

Bathroom were not cleaned properly, toilet bowl yellow, soap on the sink without wrapped, old soap was put in. shower door wouldn’t close. Water from shower would splash on the floor outside. Room safe wouldn’t operate , called front desk 4 times to fix it. Talked to the manager, he said he will look in to it.

First off, they have world-class customer service! We stayed in an executive level room, and the service we experienced in the executive lounge with Areej and Faysal is second to none! These two deserve awards! My biggest fear was taking a cab in Karachi. The car rental staff Maaz and Arif eased all of our concerns and provide us with some very reliable drivers and fantastic vehicles! Special shout out to Raheem! The man picked us up from the airport, took us to many and fulfilled all my mom’s wishes even by taking her to her old neighbourhood of Nazimabad! Thank you so much for giving my mom those memories. The restaurant staff, especially at breakfast. These guys fulfilled one of my wishes, including having sheermaal and taftaan for breakfast!! Staying here feels like visiting family. I mean it the hospitality is second to none. The only issue we had was the original room we were provided… Had someone smoking cigarettes on the floor. It was resolved by moving us to a different floor… but it’s concerning that it was a non-smoking floor, and this was allowed to carry on. Having said that, I will definitely stay here again!

Good Marriott property. Room was clean and comfortable and had been recently updated. Has a nice vibe overall. Only are of improvement is the food. Breakfast was just ok and also lacked variety and didn’t seem fresh. Same for lunch buffet. Overcooked and sitting out for hours. Nothing freshly prepared. Suggest some work on the overall food strategy.

It's an old property, however that's not an issue, under the New management staff is totally changed. Any instructions from the GM's was not followed in case of our stay. Airport pickup was not followed despite providing the flight details. Excuse given was it was thought to be cancelled flight, whereas Room revenue was charged. Hotel guest smoke standing in the corridor, as a result smoke came to our room and was sprayed by staff. Despite request for higher floor we were not not shifted and placed on 5th floor all the time. Food quality has also gone down, at times, we had to wait for 45 minutes for dinner in the lounge restaurant due to supplies coming from main kitchen. Lounge restaurant has more or less same menu of Keesh (non-sweet), very hard Dahi Bara and chick peas with potatoes. Lots of cookies. Another unknown guest informed us that some of the items have been staying since lunch time. Often not properly prepared, we had diarrhea on multiple occasions both guests. Since the Hotel gets tons of local guests, International guests are not essentials for hotel's top and bottom line, still I would Request you to please improve if you want International guests in the long term. It seems current management is focusing on short term gain rather than long term prospects. Good luck with your strategy.

Absolutely shocking service, I had to go down and complain 4 times as they had building works going on next door to our room and we could not get the rest and sleep that we should get after a long flight. The breakfast buffet also gave me and my family food poisoning.. I had friends that came after a few days in the same hotel and they also had very severe food poisoning. I would never recommend this hotel to anyone.. If you do stay there, stay away from the breakfast

Room was comfortable, service was average, hotel needs a bit of a refresh.

Quite good room conditions and facilities given that is in Karachi

Stay at this property for five nights large family we had eight rooms. All staff at the Restaurant was extremely helpful and polite. They went above and beyond for our satisfaction and made it a pleasant experience.

At the time of check-in, they asked credit card for security deposit which is normal, but when checked out they did not withdraw the deposit amount from my credit card. Also it was fully paid reservation, but they attempted the room rates from my credit card again.

Generally and overall the staff are helpful and respectful. Apart from one female receptionist, when we called requesting milk for our 2 year old ( who was very ill), her only concern was the bill. My wife told her we will pay at check out but she insisted we pay cash at 3am! I mean its not like we were running away or avoiding paying 600 rupees!

The staff really stood out. Everybody was extremely helpful.

It's an old property, however that's not an issue, under the New management staff is totally changed. Any instructions from the GM's was not followed in case of our stay. Airport pickup was not followed despite providing the flight details. Excuse given was it was thought to be cancelled flight, whereas Room revenue was charged. Hotel guest smoke standing in the corridor, as a result smoke came to our room and was sprayed by staff. Despite request for higher floor we were not not shifted and placed on 5th floor all the time. Food quality has also gone down, at times, we had to wait for 45 minutes for dinner in the lounge restaurant due to supplies coming from main kitchen. Lounge restaurant has more or less same menu of Keesh (non-sweet), very hard Dahi Bara and chick peas with potatoes. Lots of cookies. Another unknown guest informed us that some of the items have been staying since lunch time. Often not properly prepared, we had diarrhea on multiple occasions both guests. Since the Hotel gets tons of local guests, International guests are not essentials for hotel's top and bottom line, still I would Request you to please improve if you want International guests in the long term. It seems current management is focusing on short term gain rather than long term prospects. Good luck with your strategy.

Absolutely shocking service, I had to go down and complain 4 times as they had building works going on next door to our room and we could not get the rest and sleep that we should get after a long flight. The breakfast buffet also gave me and my family food poisoning.. I had friends that came after a few days in the same hotel and they also had very severe food poisoning. I would never recommend this hotel to anyone.. If you do stay there, stay away from the breakfast

My stay was exceptional. The room was kept in great condition by housekeeping, front desk staff was extremely professional and helpful, guest services was attentive and warm and the cafe staff was friendly and on point with service. A few names I want to specifically highlight: Muriel Parin Christina Moezzah Momal Ubaid Daim Jibran Mariam These individuals made my stay outstanding and are to be commended highly. This is a great hotel, with an amazing staff. 10 stars!

They will give you the standard room instead of the executive room purchased via Expedia. This has happened during my last two trips. They always use excuses that it is Expedia's problem.

On the surface, the Marriott Karachi seems like a great hotel. However, upon closer scrutiny, there are several issues with this hotel. I had called ahead to request airport shuttle pick up. However, at the airport, I was told by a Marriott representative who ran the shuttle, that reservations had canceled my request for pick up without any explanation. At the hotel, there were several major issues. While the room was clean, the towels were extremely rough -- almost unusable. Two, I requested laundry service but no one was sent to collect clothes from my room. Three, the quality of food at the Nadia cafe for the breakfast buffet leaves much to be desired. Finally, and most significantly, I had explicitly told the front desk when I was checking in that I would be paying the bill in cash. They still used my credit card for a hold, and told me that the hold would be lifted when I was checking out. On the day of checking out, I went to reception to ask for my bill so that I could bring the cash to make the payment. When I arrived with the cash, the reception desk told me that my credit card had already been charged. They then said that a refund had been issued and that there would be no issues. So, I went ahead and paid in cash. It has now been almost 3 weeks and the charge is still on my credit card. I have paid for the hotel stay twice! The hotel needs to be upgraded for better maintenance and needs a more competent staff.

All the staff always make me feel at home and welcome at this excellent hotel. Special mention to Daim who goes above and beyond to help with my multiple requests and queries.

Overall good central hotel missing a salon.

Location of the property is very good. It needs brand new carpeting and furniture. The service was good.

The Hotel as such is very well managed and kept, however the area around is very noisy.

Excellent place in the middle of city, well connected and very good facilities.

The hotel is good but the area is not

This is an okay hotel despite its rankings and ratings. Breakfast is not impressive at all, specially if you stay for more than a couple of days. People are nice and courteous.

Room was clean, staff was friendly and polite. Food was very good.

I stayed fir a single day at karachi marriott and found ut the best hotel if comparing with others best like PC, Movenpick etc... Their executive loung food has good variety and pool was also found far better than other hotels in town.

Good Marriott property. Room was clean and comfortable and had been recently updated. Has a nice vibe overall. Only are of improvement is the food. Breakfast was just ok and also lacked variety and didn’t seem fresh. Same for lunch buffet. Overcooked and sitting out for hours. Nothing freshly prepared. Suggest some work on the overall food strategy.

It's an old property, however that's not an issue, under the New management staff is totally changed. Any instructions from the GM's was not followed in case of our stay. Airport pickup was not followed despite providing the flight details. Excuse given was it was thought to be cancelled flight, whereas Room revenue was charged. Hotel guest smoke standing in the corridor, as a result smoke came to our room and was sprayed by staff. Despite request for higher floor we were not not shifted and placed on 5th floor all the time. Food quality has also gone down, at times, we had to wait for 45 minutes for dinner in the lounge restaurant due to supplies coming from main kitchen. Lounge restaurant has more or less same menu of Keesh (non-sweet), very hard Dahi Bara and chick peas with potatoes. Lots of cookies. Another unknown guest informed us that some of the items have been staying since lunch time. Often not properly prepared, we had diarrhea on multiple occasions both guests. Since the Hotel gets tons of local guests, International guests are not essentials for hotel's top and bottom line, still I would Request you to please improve if you want International guests in the long term. It seems current management is focusing on short term gain rather than long term prospects. Good luck with your strategy.

Breakfast was great

Absolutely shocking service, I had to go down and complain 4 times as they had building works going on next door to our room and we could not get the rest and sleep that we should get after a long flight. The breakfast buffet also gave me and my family food poisoning.. I had friends that came after a few days in the same hotel and they also had very severe food poisoning. I would never recommend this hotel to anyone.. If you do stay there, stay away from the breakfast

Good attentive service , nice breakfast

On the surface, the Marriott Karachi seems like a great hotel. However, upon closer scrutiny, there are several issues with this hotel. I had called ahead to request airport shuttle pick up. However, at the airport, I was told by a Marriott representative who ran the shuttle, that reservations had canceled my request for pick up without any explanation. At the hotel, there were several major issues. While the room was clean, the towels were extremely rough -- almost unusable. Two, I requested laundry service but no one was sent to collect clothes from my room. Three, the quality of food at the Nadia cafe for the breakfast buffet leaves much to be desired. Finally, and most significantly, I had explicitly told the front desk when I was checking in that I would be paying the bill in cash. They still used my credit card for a hold, and told me that the hold would be lifted when I was checking out. On the day of checking out, I went to reception to ask for my bill so that I could bring the cash to make the payment. When I arrived with the cash, the reception desk told me that my credit card had already been charged. They then said that a refund had been issued and that there would be no issues. So, I went ahead and paid in cash. It has now been almost 3 weeks and the charge is still on my credit card. I have paid for the hotel stay twice! The hotel needs to be upgraded for better maintenance and needs a more competent staff.

Great hotel to stay in Karachi. Decent on-premises food. Clean and great staff.