Royal Palm Suite Hotel

Staff

This was for a 2 night stay for Carnival 2026, so maybe the hotel is better at other times. Maybe there's been a downturn in visitor numbers which affects income, I don't know. What I do know is that, as it currently stands, I wouldn't encourage anyone to stay there unless there is no alternative. This is real shame, as the location is a good one. Not too far from downtown PoS and a variety of shops within walking distance, especially food. The lobby is 4 easy chairs and a TV high on the wall. That's it. My room, although a good size, was in desperate need of refurbishment and looked like it hadn't been touched in decades. The light switches were a concern, especially the one for the bathroom. The room looked dirty and there was a leak from the bathroom sink. There was an old top sheet on the bed, which matched the curtains. Patched and old. Weak WiFi in the lobby only. For a room that had been 'refreshed' just before I arrived, diabolical is the only word I can use. Of the staff I had interactions with, I want to praise Giselle and her colleague who covered the night shift. They went above and beyond for me. I really hope the owners can turn this site around, but for now, as at 18/2/26, avoid.

My recent stay at the Royal Palm Hotel was extremely disappointing, especially considering the price point. The rooms were poorly maintained, visibly run-down, and not properly cleaned. Basic facilities such as the toilets were not functioning reliably, which made the stay uncomfortable from the start. While I must acknowledge that the staff tried their best to assist, the overall condition of the property reflects a lack of proper management and upkeep. As a long-standing Expedia customer, I believe there is also a responsibility on Expedia to ensure that the hotels listed on their platform meet reasonable quality standards. I ended up leaving the hotel two days earlier than planned because the conditions were simply unacceptable. Despite having prepaid through Expedia, I was informed that the booking was non-refundable, forcing me to incur additional costs to secure alternative accommodation. I would strongly encourage Expedia to review this property and implement stronger customer protections so travelers are not placed in similar situations. Based on this experience, I cannot recommend this hotel.

poor

Property in adequate nothing like the advertisement said outdated shower didn’t work had no utensils were missing comp. There was no ironing board no kettle to boil water. We had one rusted spoon 2 cups two plates and a rusted knife bedding as in the comforter was not washed prior to us arriving it smelled old stinky not impressed with the price I paid and I booked it at least nine months in advance and the room still wasn’t ready for occupancy.